Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


AT&T: From Dumb Pipe to Security and Home Automation

April 26, 2013

There has been talk within the telecom industry for many years regarding whether communications service providers would eventually just become providers of dumb pipes or provide added value they can charge for. The move to IMS in-part was supposed to allow these companies to add more apps and services to their offerings, allowing them to generate more revenue.

When Apple opened up its iPhone platform, hundreds of thousands of apps began to do many of the things telcos would have liked to provide. Moreover, many functions which telcos used to charge for like SMS were given away for free from the likes of WhatsApp and Facebook.

On Screen Size, Apple is From Mars, Samsung from Venus

April 24, 2013

For many years now I have waxed poetic about the need for Apple to create a large screen phone. With the latest iteration of the iPhone, the “5” they decided to elongate the device but not make it wider. To me, this mistake is the worst that Apple has made since ignoring the market for seven-inch tablets and then playing catch-up with the iPad mini.

At first, when asked about larger screen phones, Apple said that they didn’t fit in the hand.

Apple Email Swings Back at Galaxy S4

March 16, 2013


For Apple, this past week has got to have been the biggest nightmare the company has faced in well over a decade. Cupertino went from being on top of the world in the eighties to crashing in the nineties to soaring over the past decade as the company became synonymous with the mobile revolution. Samsung has been improving its Galaxy S line and the latest iteration, the S4 actually had as much hoopla around its introduction as an Apple event.

Finally there is a mobile competitor to Apple which can generate as much buzz around a product launch.

Google, YouTube, Apple and Beats: Music Options Galore

March 6, 2013

There is good and bad news for Pandora today. The streaming radio leader has for the first time found itself in a position to compete for radio advertisers on an equal footing thanks to its inclusion in an influential ratings network run by Strata Marketing. The potential in the streaming radio market has brought new competition.

It's worth noting the news recently broke that Apple has held talks with Beats Electronics LLC about collaboration and/or investment in a music service called Daisy – apparently these talks go back a decade but Steve Jobs wasn’t ready to act when they began. Although Apple hasn’t been announced as an investor in the deal, Daisy has just secured $50M from a group including Warner Music owner Len Blavatnik, Fort Worth billionaire Lee M. Bass, and Australian financier James Packer.

Apple's Magic Dependent on iWatch Success?

March 5, 2013

At this point we are all aware Apple has a new watch in the works and it is even thought to be released later this year. Pundits have even determined this product could be vastly more profitable for Cupertino than even the much-anticipated Apple TV. They call it a $6B opportunity!

One wonders however how different this product will be from the iPhone.

IPgallery Helps Carriers Become Social Hub and More

March 1, 2013

Communications service providers once the center of the customer's world have awoken to the new reality - social and apps are the new hub. In fact, Facebook, Twitter and a wave of other social networks have fully overtaken the telephone number as the primary method of communicating among many - especially younger users. Then there are the the OTT VoIP and video vendors such as Skype. The telephone number has gone from being a protected client relationship to an afterthought.

Telenity Enables M2M, Location Based Ads at MWC2013

February 28, 2013

The big news out of Monroe, CT based Telenity at Mobile World Congress 2013 is the company's new M2M and LBS solutions. On the M2M front the company has announced m2mConnect which handles connectivity management of m2m devices. The idea here is to auto-provision, activate, monitor and diagnose M2M solutions in the lowest-cost way possible. As Dr. Gurol Akman, VTO and EVP of R&D explains, M2M customers are very low ARPU and you have to ensure you minimize your support cost.

Smith Micro Extends MDM Standard to Chipset Level

February 28, 2013

Smith Micro's main message at Mobile World Congress 2013 was that wirelss broadband connectivity is going to become easier. Carla Fitzgerald, VP Marketing Wireless & Mobility explained how the company has worked with chipset vendors to get its QuickLink MBIM Middleware installed at the chip level in various computer systems.

She said, "Connectivity originally started as an application where the user was once forced to be an IT administrator." She continued, "But now with standards like MBIM and Smith Micro working with chipset vendors, connectivity will be automatic regardless of operating system."

The benfits for users will be the ability to have backward and forward compatability across not only operating system versions but operating systems as well meaning you could take a USB stick modem and seamlessly have it work regardless of your system. Currently the middleware supports just about anything you would want to use such as Windows 7, Vista, XP, Mac OSX and Linux.

MATRIX Software: Charging and Policy Solutions for 4G and Shared Plans

February 27, 2013

As carriers move to shared data plans and LTE becomes prevalent, the old way of charging and policy need an upgrade. Enter MATRIXX Software with their real-time charging, policy and analytics solutions which enable today's carriers to keep up with the latest in technology.

Shared plans were championed by Verizon and others and the success of such solutions in increasing ARPU (although it should be pointed out the old ARPU model dissolves when a User has multiple devices) means we can expect many carriers to adopt similar models the world-over.

The MATRIX Charging Engine has been designed from the ground up to give carriers flexibility in how they charge and deliver new bundles to their customers whether they be consumers, SMB or the enterprise.

Mobidia Tackles Bill Shock at MWC2013

February 27, 2013


Chris Hill (pictured) the VP of Marketing at Mobidia was euphoric in telling me about the growth of the company's new app My Data Manager which has had 3.5 million downloads in the past 12 months. As bill shock becomes a larger problem which is amplified by the speed of 4G networks, users - especially when roaming, are literally a movie away from being hundreds of dollars above their typical monthly costs if they aren't careful.

The app runs in the background on iOS and Android and monitors app usage and cellular usage anonymously sending data back to the company if the user agrees to it. To date, over one million people have signed up to allow their data to be tracked meaning Mobidia has some incredible information about mobile use trends.

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