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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Future of Work News: Dell, Microsoft, Walmart and Stripe

May 3, 2019

Its been a big week for the Future of Work. Perhaps the biggest news came from Stripe – they decided their fifth engineering hub will be remote. David Singleton, CTO said:



Stripe has engineering hubs in San Francisco, Seattle, Dublin, and Singapore. We are establishing a fifth hub that is less traditional but no less important: Remote. We are doing this to situate product development closer to our customers, improve our ability to tap the 99.74% of talented engineers living outside the metro areas of our first four hubs, and further our mission of increasing the GDP of the internet.

HIPAA Compliance, APIs Continue to Fuel Phone.com Growth

April 22, 2019

“We recently announced more than 30 thousand small businesses across the U.S. and Canada and there are two major factors helping our company grow,” said Brent Barbara, SVP, Business Development, Phone.com in an exclusive, live, in-person interview. “APIs and HIPAA compliance have helped us achieve 900 to one-thousand business associate agreements in the past year.”



“Most other companies charge or have stipulation on the # of users for HIPAA compliance,” he exclaimed.

Masergy Helps Clients Achieve Digital Ambitions

March 28, 2019

Masergy has found itself at the convergence point of numerous fast-growing markets at a time when companies are growing, investing and looking to transform their businesses.

Who is Masergy? Well, you may have visited their booth at industry events. 

ZaiLab Powers the Contact Center With Happier Agents

March 26, 2019

Zailab is an AI-powered, born-in-the cloud contact center solution, focused on 100 agents and below,” says Michael Cibelli, SVP of Sales. “We feel this is underserved market and 84% of opportunities fall here.”

Michael explained the company’s feature-set is competitive while their pricing is unique as it is 100% consumption based.

“There are no set-up or license fees,” he exclaimed.

New x.ai Chrome Extension Seamlessly Integrates Scheduling Into Workflows

March 20, 2019



The future of work is here!

Lightweight and easy to install, the x.ai Chrome extension integrates their AI scheduling assistants even more seamlessly into your daily workflow. The moment you identify the need for a meeting is the moment they're there to help you out, no tab-hopping required.

Click the extension on the upper-right hand side of your browser to instantly edit your calendar and access your schedule.

Composing an email? Just click on the new icon in Gmail to insert a link to any of your calendars using an event name, a URL, or a sentence with the click of a button. Your guests can use the link to schedule a specific type of meeting with you.







Omilia Conversational AI Expands into Cloud

March 19, 2019

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle 100% of Royal Bank of Canada’s traffic with a fully conversation voice assistant.







They provide on-premise and cloud solutions – with the latter becoming more strategic, thanks to customer requests.

The Case for Edge Computing gets Stronger as IIC and OpenFog Unite

February 20, 2019

Edge computing has a very bright future - it is absolutely inevitable.

If you are unconvinced, we invite you to read until the end.

For the sake of this post - we will use edge and fog computing interchangeably. This is becoming a less controversial position based on a recent exclusive interview with Chuck Byers, OpenFog CTO.



The OpenFog Consortium announced at an IoT Evolution Expo keynote in Fort Lauderdale, Florida last month, that their merger with the Industrial Internet Consortium or IIC was finalized. Both Carl Ford and Ken Briodagh with IoT Evolution have interesting insights on this merger, as does Matt Vasey, Chairman and President of OpenFog Consortium.

Suffice it to say, this combining of resources makes a great deal of sense as it helps the adoption of edge/fog computing. Here are some of the benefits and issues of fog-computing and OpenFog contributions.

Latency

Chuck discussed that apps should run in the cloud if possible but there are often impediments.













What's Big This Year in Telecom? Vote Now!

January 10, 2019



TMCnet and Andy Abramson and his company Comunicano are asking in the first annual VoIPWatch Poll.. The results will be revealed at this year’s ITEXPO in Fort Lauderdale on Thursday, January 31 at 4:15 pm prior to the start of the always interesting IDEA Showcase.





For years Andy and his Comunicano team have been at the forefront of driving companies in the telecom industry to success. TMCnet and ITExpo have always been where the telecom, collaboration and communications infrastructure companies meet.





VoIPWatch, as one of the first, and now longest running blogs covering our industry, has always been where the community finds unfettered, and unfiltered insight, perspective and opinion. TMCnet is where the tech community discovers what’s new, what’s happening and goes to gather.





That’s why we’ve teamed up and are asking the community, what’s going to be the hot category in telecom in 2019.

Can't Miss at ITEXPO Jan 29-Feb 1st in Florida

January 8, 2019

Thanks to your feedback, we have been building ITEXPO into the most comprehensive business tech event around focusing on communications and IT.



First off, besides the ITEXPO Conference Program, here are some of the collocated events you should be aware of

Asterisk World: This is the business event behind the most popular open-communications solutions in the world. Come learn about the entire open-source/Linux communications ecosystem in a single place.

The Blockchain Event: The one place you need to be to learn about the future of distributed ledger and smart contact technology. Smart contacts could be the hidden gem in this tech as they can allow truly decentralized marketplaces to perform trust-based transactions. In other words - a smart contract could act as an intelligent agent - paying one party from another based upon preset conditions.

MSP Expo: Companies are more frequently turning to MSPs - especially as the war for tech talent heats up.









At IoT Evolution See Cisco, Google, Nokia and What Matters

January 8, 2019

IoT Evolution Expo returns to Fort Lauderdale, Florida, Jan 29-Feb 1st, 2019 with an amazing agenda.

Attendees tell us they love this event because it has all the right players to learn about the present and future of the market.



To get a sense of what it will be like - we encourage you to read our recent interviews with some of the speakers.

Randy Van Buren, Solutions Engineer, Nokia will be a panelist in the “5G General Session - Keeping Connected: From 5G to Zigbee."

Here is an excerpt of the interview:

What will be some key points you plan to hit in your session?
Key points for my session will be implementation of identity of networks, data access paths, endpoint credentials as well as subscription / accounting are now opened up from the legacy cellular world of being defined by carriers toward the IT-perspective of letting an enterprise, application, and manufactured determining the option that suits their definition. The carriers will be required to provide the flexibility of provisioning, mapping, and freeform storage, transport, as well as billing.

What new insights can attendees expect to take home from your session?
Insights to be gained will be the pressure on carriers to move away from traditional SIM cards and their associated infrastructure toward eSIM and other forms of trust sources that are software-based instead of soldered into hardware.

One of our great keynoters is Ricardo Prada, UX Director at Google, where he directs broad, multidisciplinary teams of scientists and designers, adapting future technologies to human needs and capabilities. 











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