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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Restoration Hardware's E-commerce Fighting Formula

December 16, 2014

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in love



Apple has the most valuable retail real estate in history, outdoing Tiffany. As a result, Microsoft has stores which mimic Apple. Samsung does as well. More importantly, many retailers emulate the look of Apple stores.

Thoughts on ThinkGeek Customer Service

December 16, 2014

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a response. They do say there is a 48-hour window which technically ends tomorrow but I’m not very patient.

Blackberry to Pay You $550 for your iPhone

November 25, 2014

The smartphone wars have gotten out of control with Blackberry paying you up to $450 to switch to the company’s devices. As you can see from the chart below, they are not messing around… There is serious money to be had here for the iPhone user that is looking to switch.

 

 

Trade-In
Value

BlackBerry
Top-Up

Offer
Total

iPhone 4S

up to $90

$150

up to $240

iPhone 5

up to $150

$150

up to $300

iPhone 5C

up to $130

$150

up to $280

iPhone 5S

up to $235

$150

up to $385

iPhone 6

up to $400

$150

up to $550

 

Amazon too has tried to get people to switch to the Kindle Fire phone by giving away a year of Prime service and unlimited photo storage and bundling a Kindle Fire HDX 7” for only 99 cents.

Amazon Fire Phone Should be a Laptop

October 24, 2014

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone need to be a laptop? I know what you’re thinking... Rich Tehrani flew to Colorado to do a story on legalized marijuana which includes sampling.

Will Amazon Drone Delivery Fail?

October 11, 2014

Apple's Positioning Should Scare Intel and Others

October 9, 2014


Will the combination of the ARM processor coupled with 14 nm FinFET process thanks to Samsung change the dynamics of the mobile processor market? That is certainly the logic being put forward by Mark Hibben at Seeking Alpha.

As he explains:

The term FinFET stands for Fin Field Effect Transistor because one of its structural features is a vertical silicon fin.

SOTI Helps Manage the Phones that Save Lives

October 2, 2014

The enterprise mobility management space is bustling with activity thanks in large-part to the explosion of devices which companies must support. BYOD is something companies had no choice to accept – but this doesn’t mean they can’t manage the devices which are logging onto corporate systems and using company wireless networks. In fact, more than ever, they have to focus more on potential BYOD threats.



In a recent meeting with SOTI, a major player in the space, they announced they had 50 android OEMs using their platform.

Zocalo: Amazon Just Fired a Gun at Microsoft, Oracle and Dropbox

July 10, 2014

Amazon has made its name in ecommerce and cloud but its next frontier may be productivity applications and in the process, they may disrupt the entire enterprise software and cloud market. Zocalo is a new service from the company which allows the sharing of numerous document types with full version reviewed support and the ability to store files in specific geographical locations for compliance reasons. It works across devices (pretty much all of them), continents (files can be stored in the US and Europe (Ireleand) as of today) and can communicate with Active Directory if required. File transfers are encrypted and documents can be shared internally and externally.

One Thing Amazon Music Has, Others Don't

June 12, 2014


One of the biggest challenges users of electronic devices have to deal with is battery life… I returned from a conference this week where executives all around me had iPhones with large, bulky covers… Something I try to avoid using whenever possible. The challenge becomes getting in the gym early in the AM, then using your phone all day in conferences and then streaming music or news later in the day without losing power when you potentially need it most. This is the exact challenge I had yesterday – I had a flight delay and was in the airport all day due to tornado warnings apparently in DC.

Bottom line is, in the gym yesterday morning I opted to use Slacker’s ability to play downloaded music from the phone.

Microsoft, Facebook, Skype Round out Must Know News

May 28, 2014

Memorial Day has indeed ushered in a big week for tech news, starting with an EU antitrust review of Facebook’s WhatsApp acquisition which has been approved in the US. According to the Wall Street Journal:

The social-network company has approached the European Commission, the EU's central antitrust authority, to ask it to review the blockbuster deal, people familiar with the matter said. The commission has informed national competition authorities of the request, one of the people said. The move, which may lead to an official investigation at EU level, could enable Facebook to avoid potentially burdensome antitrust probes in multiple EU countries.

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