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Versay Solutions Moves to Support the Omnichannel World

August 31, 2015

A company known for professional services in the contact center –
Chicago-based Versay Solutions has more recently applied its skills in analytics and more to the world of omnichannel. According to Stephanie Laureys, Client Services Manager for the company – they are able to leverage leading-edge tech and assimilate it into existing technologies quite easily. For example, a demo she showed consisted of an Amazon Echo speaker integrated with its middleware to allow a user to ask the speaker to send a text or make a conference call.

The company has deep experience in speech app and IVR design using open standards such as SIP, VXML and others.

Jet.com The .Good the .Bad and the .Ugly

August 31, 2015



The .Good

I’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of what Amazon offers. For example you can buy rice cookers but not from Black & Decker. I was intrigued by the site when I heard the CEO on CNBC say the company loses 15-20% on each sale and becomes profitable around 15 million users. I immediately started pricing items on the site and found great savings over Amazon.



Amazon is Doomed, Apple to hit a Trillion Dollars

June 25, 2015

InfoVista and Ipanema Technologies Poised to Enable New Carrier Services

May 27, 2015

The WAN optimization market is expected to more than double in size from 2014 to 2019 eventually hitting $12.1 billion according to MarketsandMarkets. It’s no wonder - Cyril Doussau de Bazignan explained to me in a recent meeting that as more companies adopt SaaS, they have the challenge of ensuring critical applications have adequate performance at the expense of applications which are secondary in importance.

Cyril works at InfoVista, a leading provider of IP and RF planning, assurance and optimization software solutions and they recently acquired WAN optimization and application performance leader Ipanema Technologies. He went on to say CIOs have to deal with the challenges of a multitude of applications running on their network while at the same time, enterprises are looking to offload more traffic to the internet to save money.

Schneider Electric: More Software and the IoT to Reshape Data Center Design

May 27, 2015

There is a macro trend of moving proprietary hardware systems to open systems and moving hardware to software – at this point, this shouldn’t be a surprise to anyone who tracked my GENBAND Perspectives 15 blog post or last week’s HP NFV story or even the writing I’ve done on Imagine Communications disrupting the video distribution space with SDN and virtualized solutions.



To learn more, I sat down with Schneider Electric’s Srdan Mutabdzija (above), Global Solution Offer Manager, and Jason Covitz (below), Director of Strategy for IT Business where we talked about IT infrastructure and how it will look in the future.



Jason emphasized the move to commoditized and standardized infrastructure – not just in the spaces mentioned above but oil and gas, mining and manufacturing. Srdan explained the evolution of their products and the market in general is to a more prefabricated, plug-and-play, efficient cooling solutions which lower time to market, reduce risk and allow a more seamless move to public/private clouds.

HP's March into Simplifying NFV

May 22, 2015

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am international caller to dial a number in the US and hang up – only to have a US-based call at a lower per-minute rate initiated on their behalf. Many hundreds of millions of dollars were spent on this market for hardware, software and service thanks to the arbitrage opportunity to save money on calling minutes.

VoIP continued this trend with even greater arbitrage and carriers spent billions on equipment to save money carrying phone calls on networks.

Independence IT, The Multivendor Desktop-as-a-Service Company

May 22, 2015

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for good reason. The ability for clouds to reduce complexity and time-to-market for companies is unrivaled by even the most competent It departments.

However, in order to be able to properly leverage the heterogeneous cloud, we need numerous layers of abstraction for various applications and service so as to leverage the right servers in the right locations at the right time.

Bluecore: How to Reduce Shopping Cart Abandonment

May 13, 2015

Shopping cart abandonment is like an arch nemesis for many marketers. Yet, while cart abandonment can be detrimental to revenue, there are several other merchandizing triggers marketers are ignoring that cripple sales. To learn more I interviewed Fayez Mohamood, Co-founder & CEO at Bluecore (bio follows interview) to discuss the four additional merchandising triggers, beyond cart abandonment, marketers are ignoring. Although we all know generating urgency is crucial to increasing sales, I like how Fayez shows how this can be done well electronically and moreover talks about the positive results of doing so.

Monoprice USB-C Cable Line Provides Real Value

May 12, 2015

Recently I spent some time at Interop with executives from Monoprice, the company more well-known for inexpensive HDMI cables and audio equipment. It’s worth noting the media generally loves Monoprice… Their products are known to be of high-quality while being low cost. I have ordered from them – some audio cables actually and was happy as well.

In a conversation with Manual Hernandez and Eeric Krause, they told me their go-to-market strategy is different than most companies.

Stratus Technologies helps Boost the Efficiency and Fault Tolerance of NFV

April 22, 2015

As telcos become software telcos, they are beginning to shed some of their bespoke, proprietary hardware in exchange for NFV software running on OTS computers from white box companies, Dell, HP, Cisco, etc. This move follows similar trends in many markets – thus we’ve seen opinion pieces about how software is eating the world.

It’s all about abstraction really. Software running on smartphones for example can replace fixed-function remote controls.

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