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Rich Tehrani
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With Yeastar, Becoming a Telecom MSP is a Massive Arbitrage Opportunity

May 4, 2018

Recently we wrote about how telecom resellers are becoming MSPs, providing UCaaS solutions on their own, without the need to rely on an OTT provider such as RingCentral or 8x8.

In our discussions with MSPs making the switch from reselling a hardware solution like Toshiba to providing service themselves, they tell us how happy they are. They are making great margins and have much more control over their destiny.



We just had an in-person interview with David L. Puckett, Director of Business Development at Yeastar and the opportunity just grew in our minds as we spoke.

The company has 100 engineers and recently devoted themselves to taking all their hardware smarts and converting it to software. The result is the Yeastar Cloud PBX which was launched a few months back at ITEXPO. It's a monster, based on the Yeastar Management Plane or YMP, supporting 100 PBX instances, 2,000 users, and 500 concurrent calls.







3CX Aims to be Top 3 in UC Software

May 3, 2018

MSPs and resellers in telecom are going in three directions. The first is business as usual. They continue to sell boxes and/or cloud services. Sometimes they'll just refer the business to the UCaaS provider and other times, they'll do the install themselves.

Another direction is the reseller becoming an MSP.

FracTEL Advances Conference Call Security

April 30, 2018



Citing the common theft of conference call pin codes in places like political campaigns, Michael Crown, President of FracTEL told us in an exclusive interview, his company's SKRUM solution announced at ITEXPO earlier this year, securely calls participants instead of relying on them to enter pin codes. He said, "Conference calls are expensive." He continued, "At the end, nothing happens. Calls aren't actionable."

This is why FracTEL is focusing on changing this. At the conclusion of a call, they perform recording and transcript analysis.



How Nuance is Powering the Voice Economy

April 16, 2018

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point of smart speakers dropping to the same level as a week's worth of Starbucks, many consumers have filled their homes with such devices.

All of this is great news for Nuance as they have been a leader in the voice recognition space for decades.

As this tech has evolved to become intelligent assistants, the company has invested in organic growth and acquisitions to stay ahead of the curve.

Speaking of acquisitions we remember when past ITEXPO keynoter Steve Wozniak mistakenly mentioned that Apple was going to purchase Nuance. Sometimes you can be correct but just early. This could be the case as Apple is failing in the Smart Speaker market with its overpriced HomePod. It may be forced to buy Nuance for its voice technology.





RingCentral UC is Eating the Enterprise

March 26, 2018

According to a RingCentral report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace, when it comes to communications applications, workers today are using an average of four apps, with 20 percent of workers using six or more. This includes apps for phone calls, texts, web meetings, video conferencing, team messaging, and more. Sixty-nine percent of workers waste up to an hour each day navigating between myriad communications apps, amounting to a waste of 32 days per year.

To counter this app fragmentation, 66 percent of workers want a single communications platform that will bring a sense of productivity to their

 workplace.

Apple Must Buy Devialet

March 5, 2018

At ITEXPO A month ago, we asked a room full of about 500 techies how many wanted the HomePod from Apple. One hand went up. Dozens had Amazon Echos and Google Home devices however.

The bad news at the show later translated into lackluster sales as reported by analysts.

The problem for Apple in the smart speaker market is the low end is sewn up. Amazon is selling their Echo devices for a few dozen dollars.



FCC CTO Eric Burger and TMC CEO Rich Tehrani to Keynote Ideacom 2018

March 4, 2018



The pace of change in technology continues to increase and if your company generates its income from helping customers deal with these advancements, it's up to you to stay on the cutting edge of technology. Moreover, you need a general awareness of the regulatory environment and what issues are being addressed by the federal government; now and in the future.

It’s why we’re thrilled to announce that Yours Truly (Rich Tehrani) will be giving a keynote presentation at the Ideacom 2018 conference in Washington DC, April 8-10, 2018. The focus of our presentation will be on what resellers and MSPs need to know to adapt to the changing technology landscape.

Mitel Analyst Day 2018 Live Blog

February 26, 2018

We will be blogging away bright and early in the AM, tomorrow, Feb. 27, 2018 but for now congrats to the Mitel team for inking this deal with the MLB. Mitel gear will be in every dugout and bullpen as the season begins March 29th!





Also follow my tweets at @rtehrani.

8:00 am Feb 27th, 2018



CEO Rich McBee takes the stage and immediately discusses the MLB deal - they will be at every event up to the World Series. The new theme is Make the Right Call.

We sold the mobile division and purchased two companies focusing on UC&C - especially cloud migration. Accelerated UCaaS strategy.









As Enterprise Tech Buying Habits Change, Are You Ready?

January 17, 2018

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his attention are those “with which I feel confident I can build a long-term strategic partnership,” Mr. Saueressig, one of the corporate world’s youngest CIOs, told CIO Journal's Angus Loten in an email.

That kind of brand loyalty is far less important to older IT buyers, according to new research by Spiceworks Inc., a networking platform for IT professionals, which identified key generational differences in how enterprise IT buyers find and engage with technology vendors. At the end of 2016, the number of millennials in the U.S.

Digital Transformation Helps Lockheed Martin go Hypersonic!

January 16, 2018

Digital Transformation is becoming the buzzword of the decade and its meaning is rather broad. We like to call it the application of the latest computing technology to improve business processes. More specifically, using cloud, AI, cognitive computing, mobile, IoT, big, data, and other tech like chatbots and APIs. The list of technology is really never-ending, we could have added sharing economy, autonomous vehicles, smart cities, smart buildings, mesh networks, blockchain and so on.

Practically speaking, companies need to disrupt themselves or become new disruptors depending on the age of the organization.



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