Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Your Phone Just Ate Your Car Key

October 17, 2016

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in your life continues to grow. Not only is your iPhone or Android great for texting and Pokémon catching, you can soon use it to open your car door.

In a recent conversation with Pelle Svensson, Product Marketing Short Range and Sven Etzold, Sr. Director Business Marketing at u-blox, I got a chance to discuss what this module maker is looking forward to seeing happen as bluetooth low energy 4.2 or BLE rolls out.

Samsung's Service Problems may have Doomed it for Years

September 30, 2016

Apple's biggest global competitors are Samsung, and coming soon, Xaomi and Huawei but only Samsung has the global name recognition to be a serious counterbalance to Cupertino today. With the recent poor handling of battery-gate surrounding the Galaxy Note 7, the company showed it didn't handle the crisis as well as the design of the phone.

In fact, the reviewers raved about the phone and until the news broke of all the battery problems, recalls and potential explosions, Samsung had done an amazing job one-upping Apple.

As Rob Enderle points out however, service is a crucial part of selling to customers. the relationship and customer experience is a major area of focus for companies today and it should be. Social media makes it a lot easier to complain about a bad experience.

Many years back I realized the Internet made it so much easier to complain about a product or service which didn't live up to expectations.

Why Android Sucks: Part 2

July 26, 2016

Earlier this month in a piece titled Why Android Sucks you learned that Dell decided to stop updating Android devices. The article explained this is a potentially huge problem for customers. Moreover, the piece wondered aloud whether it makes sense for the industry to rally around a three-year or five-year norm for product updates.

This assumes the company is around to update the OS of course.

The latest challenge to Android comes from Motorola who says they will not provide monthly security updates for the Moto Z.

Motorola explains (somewhat paraphrased) they have a lot of devices and can't move any faster.

Bottom line: You will pay less for Android devices than those from Apple but depending on who you purchase from, there may be some big downsides to consider when it comes to OS updates.

Why Android Sucks

July 1, 2016

I’m sure I won’t have many fans because of the title of this entry alone but Android has a serious problem and there may be no immediate solution. Someone has to point this out. You see, Android has become so popular because it is free and available on a range of devices. This drove much if not all of the profit from the market as the competition is fierce.

Synaptics Shows Off Thinner Screens, No-Touch Displays And Flexible Biometrics

February 29, 2016

It’s always great to meet up with the people at Synaptics – like I did at Mobile World Congress (MWC16) to see what the future holds from a touch-interface standpoint. Andrew Hsu, Head of the Concept Prototyping Team had lots of great information to share. First off, the company’s acquisition of Renesas SP Drivers and fingerprint sensor company Validity means great things for the world of touch-intensive applications. By having biometric authentication, capacitive touch and display technologies under one roof, the company is able to allow fingerprint sensors on the side of phones.

Why you Should Hold Off on iOS 9

September 17, 2015

I bit the bullet and downloaded iOS 9 yesterday – right at the start of TMC’s on the road show tour of Dallas, Texas where I was meeting a number of companies in the area and learning about their upcoming news and more.

iOS 9 is amazing – it is much better than iOS 8 – especially on a tablet where PiP video and multitasking can really amp up productivity. There are lots of great new features like enhanced locations on maps – transit directions – Siri makes smarter suggestions, notifications come in order of receipt, 6-digit passcodes are allowed and so on.

The challenge, of course always is what apps will break when you upgrade.

VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

August 31, 2015

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers flirted with the technology about a decade ago but never got their systems to work very well. Apple – to its credit, released a solution which is very good.

The One New Anti-Theft Idea Apple Needs

May 13, 2015

I left my iPad Air 2 and a case in the glove compartment of Hertz rental car. I am a loyal Hertz customer but this is the second time I have left something of value in the car only to see it disappear very quickly after the car was returned. They told me lost and found was closed when I returned shortly after I realized it was missing. They said come back in the morning, which I did to find they couldn't find the item.

Akamai Connect adds Cache and Speed to Cisco WAN

May 11, 2015

When you’re in the media business long enough getting briefed by companies about their new offerings, you develop relationships which quite often means you gain a lot of trust with the person speaking with you. On virtually every call I'm on in fact, I am told something, then asked to keep it off the record. The problem is, I can’t always remember what is told to me in confidence – or by whom. I generally try to delete things I am not supposed to write from my notes as a fail-safe precaution.

Exclusive Interview with Aricent's Frank Kern at MWC 2015

April 3, 2015

It’s been a few years since I've covered Aricent (2012, 2009, 2006) but as fate would have it I was fortunate enough to interview Frank Kern, CEO at MWC 2015. This is one of the companies behind many of the products we use and one you likely don’t know a great deal about. It’s owned by KKR and Sequoia and is a pure-play product innovation services company – Kern explained his they don't do IT and BPO like others in the space.

Another differentiator is the company’s core strength is connectivity and there is a great demand for such services at the moment.

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