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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Infosys Applies IoT Analytics To Transform Business

October 14, 2017

Infosys is no stranger to IoT – they’ve been an innovator for years and we’ve been covering them as they've blossomed. In 2016, our sister-site IoT Evolution wrote about the company’s analytics platform and how it was supporting Massachusetts General Hospital MD. We further reported how the company is getting more entrenched into the IIoT space.

We just caught up with Anurag Sinha, SVP of Comm, Media & Entertainment at the company and got an update on where the company is headed in the space.

Metaswitch Helps Carriers Compete with UCaaS and Slack

October 10, 2017



Metaswitch was on the leading edge of seeing the social media threat to carriers – they were somewhat-famous for warning that social network user-names were being used in lieu of phone numbers and disintermediating the relationship between carriers and customers. Except they said it with a UK accent so it sounded a lot more exotic. J

The company is doing well – just off the news they won the Sprint IMS core business via their productized Project Clearwater solution.

Netsnapper Brings SD-WAN to IoT and IIoT

October 9, 2017

Many M2M devices need to be securely and persistently connected over a variety of transports such as satellite, WiFi, LTE, etc. Increased persistence can increase pressure on security as the longer devices are connected, the greater the chance of them getting hacked. In addition, staying on all the time means a larger battery drain.

One company, Netsnapper thinks they have the solution to these problems.

Spikko Brings Multiple Numbers and Recording to Mobile Phones

October 9, 2017


While there are a number of companies who can add phone numbers to mobile phones via VoIP, Spikko takes a different approach. The company allows a mobile device to have a single SIM and multiple local numbers with global call-recording added as one of its optional services. The company supports most countries but there are around 50 primary ones.

I spoke with company representative Ron Barak about the company's differentiators and he mentioned that they have their data center in the Amazon cloud in Ireland and from there they allow phones to work as local devices on multiple networks. They have negotiated great rates for customers - 2-3 cents per minute per call, $10/month for call recording and $5-$6 per number.


Accelerite Brings IoT to Non-Developers

October 8, 2017

At this pint we have all heard endless times IoT will be a multibillion dollar market, hundreds of billions of devices will permeate our world and the flood of data produced by myriad sensors and gizmos will need to be crunched and evaluated endlessly. Society will be better off as a result because farms will use less water, thermostats will reduce power usage and we’ll be able to apply this technology to save our rainforests and even endangered animals.

How will all this be accomplished if we don’t have millions more programmers who are proficient in IoT programming? To learn more, we sat down for a face-to-face interview with Kumar Thangamuthu, Product Management at Accelerite.

BSNL and Aeris Accelerate IoT Adoption in India

October 3, 2017



The IoT opportunity is quite immense and no part of the world will remain untouched. If the technology can be embedded in rhinoceros horns and trees in the Amazon, there is no place it won't go.

Case in point, as we reported recently, BSNL and Aeris have joined forces to jointly tap the IoT market in India. Some of the areas of focus for this joint initiative include improving supply chain efficiency, enhancing customer experience, tracking and monitoring assets, improving logistics and empowering smart cities.



“As a leading Indian telecom player, BSNL has taken many steps to leverage technology to launch new services in line with the changing needs of our customers,” said Shri Anupam Shrivastava, Chairman and Managing Director, BSNL.

Comtech Boosts Location and Analytics in IoT

October 2, 2017


Comtech
Telecommunication’s big differentiator in the IoT space has to do with its Location Studio IoT. The company has been a leader in the space for decades thanks to its acquisition of TCS – a company who also was a leader in indoor LBS going back to our earliest meetings with the company in the nineties.

Fast-forward to 2017 and location is becoming crucial for numerous applications on cell phones but also for asset tracking, customer service and numerous other applications being developed.



We had a chance to discuss the company’s vision with Jay Whitehurst (above) and Fred Servais (below) who mentioned the company’s SDK has the following features:

  • Small memory footprint
  • Power-efficient
  • Utilizes small message size
  • Works with NB-IoT and LoRa
  • OS-agnostic
  • Cloud-based
  • Provides a positioning response
  • Flexible pricing models
  • Accuracy
  • Can use assisted GPS
  • Optimizes for battery life

The way the system works is to send whatever information the device has available to it and Comtech uses the cloud to determine where the device is located.


AT&T Connected Health Foundry Celebrates Success

September 23, 2017

Earlier today we discussed how some years back IMS provided a platform for carriers to roll out applications. The industry discussed the concept for a number of years – magazines, associations and events sprung up to support carrier efforts but the market never happened the way anyone thought it would. This was in-part because Apple rolled out an App Store and then Google followed and developers didn’t need to work with carriers. It was much faster to integrate with the hardware in the hands of the consumer.

Tunnel is the Professional way Call Centers Text Customers

September 4, 2017

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers.





There is no shortage of vendors who will allow your call center to send text messages via an API.

Watch out Slack, Here Comes Flock

September 2, 2017

There is no shortage of competition for the enterprise messaging customer. Slack is the acknowledged leader but Cisco, Microsoft and everyone seems to want to get in on the market. The latest is Flock, a cloud-based team collaboration service, which has attracted 25,000 enterprise users and customers including Tim Hortons, Whirlpool and Princeton University.

According to Bloomberg: 
A teenage entrepreneur who became a millionaire by 20 before sharing a billion-dollar fortune at 36, Bhavin Turakhia isn’t afraid to think big. Now he’s putting $45 million of his own money into building a rival to Slack and other office messaging platforms.

The bottom line is the price Flock will charge is more than $3 per user less than Slack.


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