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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

Digital Transformation Gone Wrong: Did Macy's Fail?

October 19, 2017

Amazon will be moving into six floors at 300 Pine Street, a historic epicenter of Seattle retail, home to Macy’s. In fact, Amazon has committed to approximately 1.2 million square feet of new office space in Seattle recently.

Do you remember when Macy’s was Amazon?

There was a time when you could buy underwear, a stereo system, a bed, knives and forks and just about anything at Macy’s.

Metaswitch Helps Carriers Compete with UCaaS and Slack

October 10, 2017



Metaswitch was on the leading edge of seeing the social media threat to carriers – they were somewhat-famous for warning that social network user-names were being used in lieu of phone numbers and disintermediating the relationship between carriers and customers. Except they said it with a UK accent so it sounded a lot more exotic. J

The company is doing well – just off the news they won the Sprint IMS core business via their productized Project Clearwater solution.

Scott Galloway Nails it on Key to Apple's Success

October 10, 2017

Scott Galloway is one of the few college professors you'll hear that actually understands branding in technology and he is able to articulate his vision masterfully. We never feel like we are wasting time listening to him speak and we envy his students.



His thoughts on Apple's largest creator of shareholder value is that it's the stores, not the phone.

It makes a lot of sense. 

He goes on to say Samsung spends double on advertising than Apple while Apple has invested in leases.

He also points out the company has between $5-$6 billion in store leases which help customers consummate the relationship with the brand.



If we had to argue with the point at at all, we'd have to say that Apple was able to early on take the premium spot in the phone market. Their packaging, pricing and branding all screamed premium.

In fact, Apple's packaging has changed virtually all of the packaging in the entire market of products.















Spikko Brings Multiple Numbers and Recording to Mobile Phones

October 9, 2017


While there are a number of companies who can add phone numbers to mobile phones via VoIP, Spikko takes a different approach. The company allows a mobile device to have a single SIM and multiple local numbers with global call-recording added as one of its optional services. The company supports most countries but there are around 50 primary ones.

I spoke with company representative Ron Barak about the company's differentiators and he mentioned that they have their data center in the Amazon cloud in Ireland and from there they allow phones to work as local devices on multiple networks. They have negotiated great rates for customers - 2-3 cents per minute per call, $10/month for call recording and $5-$6 per number.


Streann OTT Hopes to be the Evolution of TV

September 23, 2017

"The revolution and evolution of the golden age of entertainment is happening right now," according to Giovanni Punzo the CEO of Streann Media. The company touts itself as the multiscreen next-generation monetization platform for delivering linear TV, VoD and proprietary  interactive services to end-users anytime and anywhere.

The idea behind the platform is fairly simple - allow customers to provide Netflix-like services with localized content. The solution has a built-in ad platform, app editor builder and allows the full distribution and monetization of content.

In addition, the company has a provisional patent on a new way to show video ads - they can be seen in split screen. This is a replacement of the pre-roll which many people including us have grown tired of.

The Miami based company is doing very well in the Latin America market and its HQ in Miami likely doesn't hurt.  





Why iPhone X Sales Will be Epic

September 22, 2017

The iPhone X is priced at $1,000 which is the first time a mainstream phone has an entry-level price with four-digits in it.

This led to weeks of media pundits explaining to us that $1,000 is a major milestone in pricing and that phone users will be divided into haves and have nots. Other articles explained what a big deal this extra digit is and how it changes everything and other alarmist headlines and story angles which seemed to try to tie into a theme of income inequality.

It's not surprising actually as every story now seems to be divided along political lines.

Here is what no other outlet besides us explained to you.

People who can afford an $800 phone can generally afford a $1,000 phone. This is especially true as via financing, the price difference will be about $3-$4 per month to upgrade from an iPhone 8 Plus to an iPhone X.

We explained this quite clearly a few days ago and now, as the iPhone 8 and 8 Plus have been released, the lines outside Apple stores aren't what people were expecting. Reporters who for some reason did not read our post and were subsequently uninformed, said customers were "missing."




Of course our readers were better informed than most.

People are gravitating toward the iPhone X not only because it is the best phone Apple makes but because it has a screen larger than the iPhone 8 Plus in the form factor of the iPhone 8.
















Why Google will Buy Bose

September 21, 2017

To compete effectively with Apple, Google needs to evolve how it does business. The most important area Google needs to worry about is the Android experience versus the one Apple provides. Apple does its very best to update the operating systems on even its most obsolete phones - ones going back years like the iPhone 5s. Android devices on the other hand seem to be designed to last a year or two - after that, depending on your phone, you're out of luck.

Basically, Apple worries about the experience, Google Android is more about a device.

Apple starts with the store and goes down to the processor level - they own it all.

Conversely, Android phones have numerous similar applications from the Android hardware maker and Google.





Here are the Two Wearable Tech Killer Apps

September 20, 2017

We were very happy to be chosen as a top ten wearable tech expert by Nex Band who asked us for the killer apps in this exciting field. If you want know my predictions and some of the others, feel free to read the whole post.



OK, if you read this far - maybe below the fold (the part of the screen you have to scroll to read - term comes from the days of the newspaper), depending on the resolution of your screen, you deserve to see my predictions without clicking. Still, please check out the original post for all the predictions.

There will be two killer apps for mobile in the foreseeable future. One is glasses-based and will be augmented-reality related.







Shocker! People Who Buy an $800 Phone can Afford $1,000

September 18, 2017


We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they know something that we do not. People who can afford a phone which costs $800 and often $900 after it has been loaded with memory cannot afford $1,000. Articles discussing tech haves and have nots and the new status symbol of the iPhone X have us baffled.

Finally, there is some sanity in the tech blogosphere - the realization that the iPhone X is hurting sales of the iPhone X.

Apparently tech bloggers who have never priced anything themselves have no clue how the real world works.

The perceived difference between a $1,000 and $900 phone is negligible. Couple that with some degree of exclusivity as the X is the first bezel-free iOS device and the justification for dropping a few extra C-notes is easily made.

Finally, and this is what really annoys us about the bloggers - the vast majority of people have the ability to finance their phone over years.








Apple iPhone X Face ID May not be Secure Enough for Many Users

September 16, 2017



While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to 1:50,000, there are some legal and societal reasons why we still believe it is less secure in certain situations.

Touch ID requires the owner to physically place their finger on a device. Face ID does not.

This may not seem like a huge deal but it has tremendous implications both legal and societal.

We pointed these issues out recently where we said the phone could be used without the permission of the owner in certain situations:
  1. Law enforcement holds phone up to person’s face to unlock it.
  2. Person sleeping or partially passed out – another person holds phone up to their face.
If a person is arrested or crossing a border or otherwise comes into contact with law enforcement, the authorities have the ability to take the phone from the owner. With Touch ID, assuming force is not used, the owner of the device would have to physically decide to place their finger on the phone to unlock it.

Face ID however makes this potentially easier for law enforcement. Now, all they have to do is place the phone up to the user's face.

We reached out to Apple about this matter and they replied with the following statement:

Our teams have been developing the technologies behind Face ID for several years, and our users’ privacy has been a priority since the very beginning.

Face ID provides intuitive and secure authentication enabled by the TrueDepth camera system and the A11 Bionic chip, which uses advanced technologies to accurately map and match the geometry of a user's face.















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