Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Inhance Trade from Inhance Technology Keeps Mobile Customers Coming Back

September 24, 2015

One of the most important aspects of the wireless market is the smartphone trade-in program as evidenced by recent news that Apple now offers its own upgrade program and Sprint tried to outdo the entire industry with a paltry $1 per month upgrade plan for customers with iPhone 6 trade-ins purchasing a 6s.

In a conversation I had recently with Inhance Technology, I learned 90% of customers don’t come back to the same retailer they purchased a device from. The company has a solution to help improve the odds of attracting a customer back into the store to upgrade. Their recently announced the Inhance Trade program which uses a variety of mechanisms to target specific devices, plan a specific action and determine when the action should take place.

Why you Should Hold Off on iOS 9

September 17, 2015

I bit the bullet and downloaded iOS 9 yesterday – right at the start of TMC’s on the road show tour of Dallas, Texas where I was meeting a number of companies in the area and learning about their upcoming news and more.

iOS 9 is amazing – it is much better than iOS 8 – especially on a tablet where PiP video and multitasking can really amp up productivity. There are lots of great new features like enhanced locations on maps – transit directions – Siri makes smarter suggestions, notifications come in order of receipt, 6-digit passcodes are allowed and so on.

The challenge, of course always is what apps will break when you upgrade.

VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

August 31, 2015

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers flirted with the technology about a decade ago but never got their systems to work very well. Apple – to its credit, released a solution which is very good.

Amazon is Doomed, Apple to hit a Trillion Dollars

June 25, 2015

The One New Anti-Theft Idea Apple Needs

May 13, 2015

I left my iPad Air 2 and a case in the glove compartment of Hertz rental car. I am a loyal Hertz customer but this is the second time I have left something of value in the car only to see it disappear very quickly after the car was returned. They told me lost and found was closed when I returned shortly after I realized it was missing. They said come back in the morning, which I did to find they couldn't find the item.

Monoprice USB-C Cable Line Provides Real Value

May 12, 2015

Recently I spent some time at Interop with executives from Monoprice, the company more well-known for inexpensive HDMI cables and audio equipment. It’s worth noting the media generally loves Monoprice… Their products are known to be of high-quality while being low cost. I have ordered from them – some audio cables actually and was happy as well.

In a conversation with Manual Hernandez and Eeric Krause, they told me their go-to-market strategy is different than most companies.

Akamai Connect adds Cache and Speed to Cisco WAN

May 11, 2015

When you’re in the media business long enough getting briefed by companies about their new offerings, you develop relationships which quite often means you gain a lot of trust with the person speaking with you. On virtually every call I'm on in fact, I am told something, then asked to keep it off the record. The problem is, I can’t always remember what is told to me in confidence – or by whom. I generally try to delete things I am not supposed to write from my notes as a fail-safe precaution.

Exclusive Interview with Aricent's Frank Kern at MWC 2015

April 3, 2015

It’s been a few years since I've covered Aricent (2012, 2009, 2006) but as fate would have it I was fortunate enough to interview Frank Kern, CEO at MWC 2015. This is one of the companies behind many of the products we use and one you likely don’t know a great deal about. It’s owned by KKR and Sequoia and is a pure-play product innovation services company – Kern explained his they don't do IT and BPO like others in the space.

Another differentiator is the company’s core strength is connectivity and there is a great demand for such services at the moment.

Will YipTV do to TV What Vonage did to Voice Calls?

March 11, 2015

The VoIP market literally revolutionized the way communications worked – allowing among-other-things, a company to provide over-the-top services which were decoupled from the phone company. For the first time you could go out and buy broadband from one company and phone service from another. The poster-child for this movement in the US had to be Vonage, and the company did a great deal for the fledgling VoIP market at the time. Thanks to Vonage, AT&T launched a competitive service called CallVantage out of fear.

A Candid Talk with Ford about Connected Cars and the Future

March 4, 2015

At Mobile World Congress (MWC) in 2015 I spoke with James Buczowski a Henry Ford Technical Fellow about the company’s connected ecosystem experiments and the future. In the booth, Ford showed connected bikes talking to connected cars and subsequently developing connected ecosystems allowing cities to direct drivers to available parking spaces, developing usage-based insurance models.

Sometime back I wrote about connecting Waze to fitness apps to allow drivers to know if a bicycle rider was around the next blind corner. I mentioned this to Buczowski who told me the DOT in the US is working to get vehicles to communicate more effectively and the V2X initiative is designed to allow better vehicle-to-vehicle and vehicle-to-infrastructure communications.

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