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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


3Cinteractive Brings CMS and Orchestration to RCS Marketing

March 8, 2018

Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to provide superior messaging and marketing to all customers according to Brian Heikes, VP, Product Mangement and Solutions at 3Cinteractive.

They recently launched some of the first campaigns on the Sprint network when they announced their RCS A2P deployment. Prior to this change, Sprint just allowed P2P RCS capability or person-to-person messaging. Now with the MAP solution, organizations now have the full power sending rich marketing messaging to all consumers.

In addition to the benefit of having RCS work on all handsets, its use allows companies to avoid needing to go through a BigTech gatekeeper who mines the data to sell competitive advertising.

In other words, if you look at the Facebook business model - the first step was to get companies to bring all their customers to the Facebook network by liking their pages. The next step was to charge companies for access to their own customers via algorithm changes and advertising.

Apple Must Buy Devialet

March 5, 2018

At ITEXPO A month ago, we asked a room full of about 500 techies how many wanted the HomePod from Apple. One hand went up. Dozens had Amazon Echos and Google Home devices however.

The bad news at the show later translated into lackluster sales as reported by analysts.

The problem for Apple in the smart speaker market is the low end is sewn up. Amazon is selling their Echo devices for a few dozen dollars.

Mitel Analyst Day 2018 Live Blog

February 26, 2018

We will be blogging away bright and early in the AM, tomorrow, Feb. 27, 2018 but for now congrats to the Mitel team for inking this deal with the MLB. Mitel gear will be in every dugout and bullpen as the season begins March 29th!

Also follow my tweets at @rtehrani.

8:00 am Feb 27th, 2018

CEO Rich McBee takes the stage and immediately discusses the MLB deal - they will be at every event up to the World Series. The new theme is Make the Right Call.

We sold the mobile division and purchased two companies focusing on UC&C - especially cloud migration. Accelerated UCaaS strategy.

As Enterprise Tech Buying Habits Change, Are You Ready?

January 17, 2018

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his attention are those “with which I feel confident I can build a long-term strategic partnership,” Mr. Saueressig, one of the corporate world’s youngest CIOs, told CIO Journal's Angus Loten in an email.

That kind of brand loyalty is far less important to older IT buyers, according to new research by Spiceworks Inc., a networking platform for IT professionals, which identified key generational differences in how enterprise IT buyers find and engage with technology vendors. At the end of 2016, the number of millennials in the U.S.

Digital Transformation Helps Lockheed Martin go Hypersonic!

January 16, 2018

Digital Transformation is becoming the buzzword of the decade and its meaning is rather broad. We like to call it the application of the latest computing technology to improve business processes. More specifically, using cloud, AI, cognitive computing, mobile, IoT, big, data, and other tech like chatbots and APIs. The list of technology is really never-ending, we could have added sharing economy, autonomous vehicles, smart cities, smart buildings, mesh networks, blockchain and so on.

Practically speaking, companies need to disrupt themselves or become new disruptors depending on the age of the organization.

IVR in the Age of Siri and Alexa; Evolve or Die

December 25, 2017

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is a communications transformation taking place in companies around the globe and unless you're paying attention, you're likely to fall behind.

A huge shift is taking place - starting with our homes. No doubt, your residence has noticed the shift. Consider, out of the nine top-selling products in the Electronics category on Amazon, six of them or 2/3 are Alexa-enabled!

The way our customers want to interact with technology has changed dramatically.

Yet, IVR systems were initially deployed not for the customer but for the bottom line.

Apple Responds to Our iPhone X Wireless Charging Complaint in One Day

November 14, 2017

Pictek Fast QI Wireless Charging Pad Review

November 13, 2017

When we received our iPhone X, we knew we had to try out the wireless charging feature of the new device. The iPhone 8, 8 Plus and X models are the first iOS devices to support wireless charging using the Qi standard we told you about some years back.

To that end we were sent a Pictek Fast QI Wireless Charging Pad for review. This charger is slim and light. You have to use your own power block/USB port as one is not included.

The first thing we tested was if we could use the charger with the magnetic plate on the back of our phone used to mount the phone on our desk and car vent.

Sadly, the metal plate blocks charging.

Dongles: The iPhone Weakness Samsung Begins to Exploit

November 6, 2017

Apple used to abuse Microsoft in its Mac Versus PC ads. They hired a chubby Bill Gates looking actor John Hodgeman to represent the PC while they hired the hip, cool and young Justin Long to represent the Mac.

One of the most compelling ads focused on the lengths PC users needed to go to to connect a camera to their systems.

The ad below shows the PC having a camera literally duct taped to their head.

Frankly it was embarrassing to use a PC after seeing these ads.

Apple however has unwittingly made itself a target of the same type of attack ad.

The minimalist designs Apple releases are gorgeous but they drastically reduce functionality. The Mac laptops and iPhones have this problem - thanks to reduced ports for things like headphones.

Users need multiple adapters if they want to use a 3.5 headphone with their iOS phone.

See the screen shots and video below Samsung is using to take on Apple. If they were to take the dongle concept and really focus on it in TV ads, it could put a dent in the Apple halo.

Galaxy S8 Outdoes iPhone X in Freeze Test

November 6, 2017

The screen test below shows what happens when you put two of the top smartphones on the market - the Samsung Galaxy S8 and iPhone X in water and then freeze them overnight.

Two frozen phones - which one will survive?

The Samsung is unscathed but the iPhone X loses its Face ID ability, its screen doesn't work properly and it seems to have lost its data.

Wait, what happened to all my data?

Even worse - the entire battery of the iPhone gets used up while the Samsung still has about 40% left.

Most likely, a gap opened up in the iPhone during its blowtorch melting causing water to get it. This in turn seems to have led to a short circuit or even more than one.

The iPhone X green screen of death - apparently competition with Microsoft BSOD is fiercer than we thought. 

Bottom line: The Samsung Galaxy S8 is an absolute champ in this test - iPhone X users should avoid leaving their phones in water in the freezer overnight.

The video below shows the freeze test comparison in full:

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