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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

Multi-Touch+Camera+Voice+Force = New Interface

September 4, 2008

Remember when I said the GUI would become the gesture-based user interface or GBUI? I mentioned Apple's patents in the blog entry and now a new patent application shows Apple is looking to fuse gestures, voice, the camera and motion sensors together to create a brand new interface.

Ironically last night I was showing some young relatives some photos on an iPhone and within a moment each of them took the phone and started to flip backwards and forwards through photos. This was the first time I remember not having to show someone how do what I had just done on a computer or phone. Apple's new GBUI is so easy, a 3 year-old and a 4 3/4 year-old were able to intuitively understand how to do what they wanted with no help from me at all.



It occurs to me the power of combining gestures and the above technologies if done correctly will transform how we interact with computers and as a result, at least two things will happen:
  1. We will use computers in brand new ways.







Election Technology News

September 1, 2008

One of the most fascinating advances in political systems worldwide is the advent of technology like blogs and other web 2.0 initiatives such as social networking and video. But even the old technologies like SMS are coming into play as candidates look for any and every advantage to distance themselves from one another.

As you can imagine, with so much technology swirling around, making candidates more productive and efficient, we at TMC became mezmerized by it all. It got so interesting to us in fact we decided to categorize all of the stories we ran having to do with election technology. Afer a while we realized we had developed an entire website focusing exclusively on election technology and how it transforms poltics.

More on Airplane Broadband and VoIP

August 31, 2008

If you haven't been paying attention you just may have missed the fact that bloggers have been going crazy lately about VoIP blocking on planes and the associated ways of getting around said blocking. Long story short -- SIP was being blocked on American Airline flights but Flash widgets were not blocked.

Andy Abramson has an original post on the matter and PhoneBoy has thoughts on why airplane broadband providers can likely block anything thrown at them.

Like I said a while back -- isn't it amazing how much effort airlines throw at stopping passengers from talking on phones when they don't get paid by the minute? I remember how they used to push us to use the in-flight phones in years past. Now it is easier to hack into the Pentagon's IT systems than talk on a flight.



HTC Dream: It's About The Services

August 28, 2008

While reading Michael Dinan's article on the HTC Dream which discusses the advanced services we can expect on this device, I can't help but wonder if Google's strategy is to ensure their cell phones are able to run Google services better than other phones. Right now, I can't imagine how any device could be more optimized for YouTube videos than the iPhone so I wonder if for Google, the services are more important or the phone.

In other words, is it better to have services run well across as many platforms as possible and if so, then what differentiators with the HTC Dream based on Google Android bring to the table? Time will tell of course but this article does discuss what features we can expect in greater detail.

How the iPhone Has Changed the Mobile Game

August 22, 2008

Finally, after weeks/months of waiting I got an iPhone 3G. You may recall the mix-up I had at the AT&T Wireless store which seemed like it would keep me from ever getting one. Well, the store manager had been emailing me regularly this past week and when the phone came in yesterday, I thought it better to get it quickly before they give it to someone else again.

The store manager gave me a free iPhone case and screen protector for my trouble and the funny thing is, I really wasn't that upset about the whole situation. After all, it gave me some good writing material.

Nortel Buys DiamondWare

August 21, 2008

For over six years I have been espousing the virtues of 3D, stereo voice conversations with articles  and ITEXPO demonstrations mostly focusing on DiamondWare and the company's patented 3D technology which allows you to have a conference calls with others and place them on the left right, front or rear.

Until you have heard a conference call in 3D stereo, you have not heard a conference call.

In addition, the technology allows the addition of overtones like adding a metallic sound to a speaker or group of speakers on a conference call. This function could be useful if you are looking to find a way to discern what group a person belongs to -- the Los Angeles office for example.

You may recall that on May 15th of this year, I suggested Nortel would even buy DiamondWare. Well today is that day as Nortel did just that... They purchased the company and further explained how they have a portion of their R&D budget devoted to making VC-like investments but of course with a potentially different exit strategy.

Nortel believes the future of communications is likely going to be avatar-based and even if they are partially right -- let's say 5% of all calls, this could be a huge market.

A Nortel Avatar Demo of their web.alive business communications platform:


Nortel is further betting that the technology advantage they have as a result of this acquisition will help insulate them against others in the market who compete. That would be Avaya, Cisco and even to a lesser degree (at the moment) Microsoft.












Yes, FiOS was a Good Idea

August 21, 2008

I find the debate over FiOS to be incredible. Some Investors didn't think the investment made sense and analysts even say there will be no way to get the investment in fiber to the home (FTTH) paid back.

What these arguments miss is the point. Consumers want faster and faster connections to the internet and this will only become more of an issue as homes get even more computers and internet connected devices.

Remember that the latest televisions at 1080p can provide a viewing experience which broadcasters are yet to support. This trend will likely continue -- hardware vendors will get farther and farther ahead of broadcasters.



Spam, Microsoft Search, American Airlines WiFi and More

August 20, 2008

I have so much to write about today that I just don't have the time for separate blog entries so if you excuse me, here is a list of unrelated but important topics.

Spam Arrest

I get too much spam. I get thousands of emails a day and it is killing my productivity. I now have a challenge/response system on my email which means users have to prove they are humans before I get their emails. I also check a web interface to ensure I don't miss important emails but  things got out of hand with all the spam and this new solution should help.

Text to Speech Gets New Voices

I had a recent meeting with Cepstral and they showed me demos of their service/software which provides a variety of voices for text to speech applications.







Communications, Speech Markets Have Positive Outlook

August 20, 2008

Two days -- two shows, two cities and two trains which left at dawn. Wow... What a rush. What I picked up from the Channel Partners (Boston) and SpeechTek (New York) shows is  the communications market and the call center market are doing well, based on what companies in the space tell me.

Yes, of course some sectors are doing better than others but some are amazingly strong...

Application Session Controllers and Why You Need Them

August 17, 2008

As service providers look to upgrade their infrastructure and build new networks, they have many decisions to make. One of these has to do with the revenue producing applications which currently exist on their network. Do they all need to be rewritten to work with the new network?

In many cases they do but if one company has it's way this will no longer be the case. A company named AppTrigger is looking to bring the old applications into the new world of next-generation networks while simultaneously allowing many of the next-gen services to be available to subscribers on legacy networks.



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