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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

400,000 iPhones Found in China

February 20, 2008

One wonders what need China Mobile has for revenue sharing agreements with Apple when it seems iPhones are streaming into China faster than Walmart purchase orders. In fact, analysts estimate 400k iPhones entered China last year alone! This is a staggering amount and Apple must have known this problem was happening as they had a temporary restriction on how many iPhones could be purchased at one time in their stores.

So the question becomes, how does Apple go about negotiating with the largest cell provider in China now? It will be interesting to watch how this plays out.

Verizon Wireless and AT&T Lowering Rates

February 19, 2008

I have been intentionally staying away from the news regarding Verizon Wireless introducing new unlimited voice plans but now that AT&T has come out and matched Verizon's plans, it seems I have to at least mention it and point to GigaOM as they are covering the news and can give you the details.

I am a bit surprised by this move as Verizon Wireless has been doing well charging more than its rivals. These new rates mean that Verizon Wireless is either seeing a slowing economy and have decided this is a way to increase share or they have decided it is time to do away with their weaker competitors T-Mobile and Sprint.

One wonders if this is an opening salvo in a price war where only the customers will be the winners. It certainly seems like this is a likely scenario and the wireless market could soon end up (from a profit perspective) being a lot like the domestic airline market.



TMCnet Continues to Grow

February 19, 2008

Thanks once again to our loyal TMCnet readers. Because of you, TMCnet has broken more online records. In January of 2008 TMCnet experienced 38,368,961 page views (meaning total number of web pages viewed on TMCnet in January alone.

The total number of unique visitors on our site in January was 2,446,403 which is not an all time record but it is higher than recent months. Average Visit Length per person on TMCnet in January was 28 minutes and 59 seconds this past month.

Sony's VoIP Headsets

February 18, 2008

Quickorder for Starbucks

February 18, 2008

Check it out... I was scanning engadget and came across Quickorder software which enables the iPod Touch to let customers order their coffee at Starbucks without human interaction. I think this is a great idea and in many areas of the country such software could certainly increase business at the world's largest coffee chain.

But if Starbucks really wants to generate more revenue they should enable call ahead ordering via e-mail, chat and phone so you can have your mocha steaming and ready when you get to your local corner coffee house.

As you can imagine, another idea is to VoIP enable Apple devices allowing a quick call to a call center which will no doubt be located in Bangalore, India.

I think this move would drastically increase business and allow customers to quickly order when they see the line in front of them is just unbearably long. They could then just walk to the side of the restaurant and wait for their order to be called.

Here is a shot of how the software looks in "real-life.











Regulators Reshape the Internet

February 15, 2008

It is pretty amazing to see how many separate issues are surfacing that could affect the future of the internet. The FCC and government have their plates full deciding what to do with telcos and their potentially anti-competitive practices.

The first issue at hand is net neutrality. Congressman Edward Markey (D-Mass.) introduced the  “Internet Freedom Law” this week.

Rather than detailing specific regulations, the new Markey bill calls on the FCC to conduct a “thorough inquiry” to determine “broadband policies that will promote openness, competition, innovation, and affordable, ubiquitous broadband service for all.”   Part of the commission’s task is to conduct an “Internet freedom assessment” to determine whether or not service providers are adhering to “the Commission’s Broadband Policy Statement of August, 2005,” which prohibits actions that might interfere with users’ ability to access or use lawful content and services over the Internet and to attach any legal device that does not harm the network.

Next up is the case of BitTorrent and specifically, the fact that Comcast has been caught throttling traffic from this peer to peer file sharing network often used to send and receive videos. Comcast says they are within their rights to throttle bandwidth as needed to ensure things like voice get the proper quality of service while others are concerned that throttling bandwidth relating to applications violates the concept of net neutrality.

Finally, the issue of short codes has surfaced once again as Verizon has denied the use of these codes to Rebtel, a competitive service provider and others.

This month could be looked back upon as a pivotal one in the world of Internet freedom and the shaping of the world's net policies.









Increase Marketing Spend in a Recession

February 14, 2008

Telco 2.0 - the Microsoft way

February 14, 2008

The following are comments from Ovum SVP, Brett Azuma on Microsoft and what they are up to in service provider communications. I thought this was worth passing along.

Microsoft provided an update on its Telco 2.0 vision. The analyst telebriefing indicated that Microsoft's revenues for the Communications Sector exceeded $2bn in 2007.

Forbes on Mobile World Congress

February 12, 2008

Mobile World Congress Key Terms

February 10, 2008

As you may know, Mobile World Congress kicks off this week and to get the ball rolling the event has put out some of the key terms you will be hearing more about this week. I have posted them here with their definitions in case you need to brush up on your acronyms.

Also be sure to check out the Mobile World Congress News Page to stay up to date on the show.

3G

3G, or third-generation, is loosely defined as offering high data speeds, always-on data access and greater voice capacity, enabling operators to offer customers fast internet access, live, streaming video and other multimedia or "converged" applications over a wireless network. There are several 3G technology standards.





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