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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

NeoPhonetics

September 7, 2007

I recently had the opportunity to ask NeoPhonetics executives about open source/open standards-based on IP communications, cost effective PBX platforms, and more.   NeoPhonetics designs, implements and supports custom VoIP telephone systems for enterprises with a specialty in open source Asterisk installations. As I mentioned a few days ago, the interest in open source systems is growing nicely as evidenced how rapidly TMC’s fonality’s training session sold out. | To learn more about the company, read this article published in TMCnet from earlier this year.   Please outline your new corporate initiatives. NeoPhonetics continues to focus on the proliferation of open source/open standards based on IP communications through the use of improved multi-vendor VoIP management platforms and location based management services. Our unified management system for Asterisk provides enterprise grade, fully redundant and distributed PBX architecture and centralized management and monitoring of an Asterisk PBX system to many business locations. The ease of use this new system enables rapid deployment by resellers and integrators.

LiveVox

September 6, 2007

I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their customers, and the IP communications space.   LiveVox provides on-demand, voice application solutions integrated with existing systems. The company is a leading contact center carrier, delivering on-demand inbound and outbound voice solutions.   To learn more about the company, read this article published on TMCnet from earlier this year or check out the LiveVox snapshot page.     RT: Tell me a little bit about LiveVox. LS: LiveVox provides an on-demand voice portal solution that delivers unique capabilities for the billing and collections industry, and offers the only global, multi-site management capability. Companies are no longer restricted to viewing and managing resources within one physical call center location at a time. Rather, management can allocate and manage resources across all locations, including offshore centers and those managed by third-party partners, giving them tremendous flexibility for how they run and optimize their businesses.

Steve Jobs Apology Letter

September 6, 2007

I came across this letter Steve Jobs wrote in response to the many complaints about the iPhone price cuts. I am shocked consumers would be so upset. In the consumer electronics space price cuts are routine and Apple has never pledged to consumers they would not lower prices quickly. Sure, Apple has a history of not lowering prices until there is a product update but still, they are not locked into this policy.   So hats off to Steve for writing this letter and offering a $100 store credit.   Here is a link to the letter on the Apple website and here is a copy:  
To all iPhone customers:
I have received hundreds of emails from iPhone customers who are upset about Apple dropping the price of iPhone by $200 two months after it went on sale.

Excendia

September 6, 2007

It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we all thought would take over the world. Of course by “we” I mean the people attending trade shows in the telecom space in the nineties. Wildfire was an auto attendant system allowing you to speak to the machine as if it was human. It would understand you and perform many functions for you.

MOBIVOX

September 4, 2007

I recently had the opportunity to ask Patricia Tessier, vice president of Product and Marketing at MOBIVOX, about deploying Skype, the IP communications space and more.   You may recall I mentioned the company in a post about about wireless companies at ITEXPO which by the way is less than a week away. Where has the summer gone?   MOBIVOX provides voice related applications for the cell phone, bridging the gap between mobile phones, VoIP and Voice over Instant Messaging (VoIM) while connecting mobile, PC, or home phone to any network.   To learn more about the company, read this article published on TMCnet from earlier this year.     RT: Please outline your new corporate initiatives. PT: We are in the midst of extending the reach of our network to additional countries and improving the usability of our service.   RT: How is IP communications changing your company’s strategy? PT: We built a global origination and termination network by leveraging IP communications.   RT: What is the biggest request coming from your customer base? PT: Our customer feedback to this point is very encouraging.

Inter-Tel

August 28, 2007

Inter-Tel executives Aron Aicard (Director of Product Marketing), Jon Young (Director, Softswitch Technology) and Rick Ringel (Strategic Solutions Engineer), gave me this exclusive interview. They talked to me about Inter-Tel’s new corporate initiatives, the impact of SIP technology, and the future of the market in general.   Recently merged with Mitel Networks Corporation, Inter-Tel is a high-profile provider of business telephone systems and related software products.   It will be interesting to see how Inter-Tel/Mitel does under the leadership of the capable Mitel and Inter-Tel management. This includes of course Sir Terry Matthews who seems to turn everything into gold.   Please outline your new corporate initiatives.   Now that its merger with Mitel has been concluded, Inter-Tel is working closely with its colleagues at Mitel to broaden its collective suite of solutions to deliver seamless, advanced IP platforms, applications and services to businesses ranging from large enterprises to SOHO environments.        How has SIP changed communications?   We are only in the early stages of SIP acceptance, but Inter-Tel sees SIP—and other industry standards—as integral to the evolution of business communications.

Unlock iPhone get Sued

August 28, 2007

Dell, Solio, Provia and More

August 27, 2007

Today has been a pretty hectic day for me as I was up late at an uncle and aunt’s 50th anniversary party last night (amazing number of years isn’t it?). This AM I had a meeting with the doctor who tells me I am healthy but have higher blood sugar than I should. I would appreciate any of my readers reminding me to not eat chips or cookies going forward. Yes I am serious.   Tomorrow I have major (for me anyway) dental work and I will be at Pepe’s Pizza later this week with college friends and I will not be dieting.

VoEX

August 24, 2007

VoEX, Inc., is a VoIP managed-service provider offering global peering infrastructure, network interoperability, industry-leading quality of service, and advanced applications capabilities for top tier carriers, mobile operators, cable operators, voice service providers, academic institutions and enterprises. VoEX maps the world’s phone numbers to resolvable IP addresses by combining an advanced carrier-grade VoIP peering infrastructure with the world’s largest carrier ENUM registry — now totaling over 250 million phone numbers — to interconnect IP, TDM and hybrid-network service providers.   I recently had the opportunity to discuss industry trends with Cyril N. Matthews, Director of Registry and Network Services at VOEX. For more on the company be sure to check out a March 30th, 2007 discussion between Cyril and Russell Shaw.     RT: Please outline your new corporate initiatives. CM: Our company has built our network on IP at the core and we are working with our customers and vendors to push IP to the edge of the network (using ENUM and other technologies) to provide a base for the development of applications that can take advantage of the IP-based environment to drive convergence.   RT: How has SIP changed communications? CM: SIP has opened up communications to the level of flexibility and innovation previously seen in personal computing… creating the ability for personal communications such as Instant Messaging (text, voice & video), as well as other presence- and location-based applications.   RT: What is the biggest request coming from your customer base? CM: Give me something to help me differentiate what I do from my competitors.   RT: How are you answering their demands? CM: We are working with our customers to develop solutions   RT: What do you think the future of the market is? CM: Applications that seamlessly blend voice, video and data with real-time (inter)personal communications.   RT: How does the U.S.

Google Sky

August 22, 2007

Today Google announced its Google Earth program will allow you navigate stars as well. You can now see constellations and navigate around the cosmos. You can see how planets rotate using an animation tool and more. Here are some of the neat things the program will let you do:   Constellations -- From Cassiopeia to Andromeda, the Constellations layer connects the points of constellations through space, labeling each with its given name.
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