Apple

Microsoft Pushes into Communications and Beyond

July 23, 2007

Here is my August 2007 Publisher’s Outlook for Internet Telephony Magazine. It may be one of the longest pieces I have written in a while and it was great fun to put together and hopefully is something you will appreciate. ---- In 1997 or so I regularly met with Microsoft executives in charge of the company’s telephony initiatives. At the time Mitch Goldberg and Mark Lee were the top spokesmen the Redmond-based software giant offered up to discuss where the company’s products fit into the telephony ecosystem. If you have been in telecom longer than seven years you likely remember the industry was once dominated by computer telephony integration (CTI) technologies allowing PCs and servers to talk with telephone switches.

Posted in Apple, Broadband, CRM, Call Center, Conferencing, Consumer Electronics, IP Communications, Microsoft, SIP, Security, Speech Technologies, Technology, Unified Communications, Video, VoIP, Wireless

iPhone Meets Asterisk

July 18, 2007

How do you get really interesting unified communications capabilities into your iPhone? Simple. Well it is simple if you have a trixbox-based phone system. Tom Keating has the details of getting the iPhone to work with your asterisk-based phone system. Effectively, you utilize bluetooth proximity detection to alert the phone system of your presence. If you are away from your desk, your calls get transferred to Apple’s latest envy-inducing gadget of record.

Posted in Apple, IP Communications, Open Source, Technology, Unified Communications, VoIP

NetSuite on iPhone

July 12, 2007

Is it a marketing ploy or really something useful? NetSuite recently announced they will have support for Apple’s iPhone with their SuitePhone solution. The application provides native Safari support which is a good move. As iPhone use proliferates this announcment makes sense but I just wonder if for now, most iPhone users aren’t rich kids who had the free time to stand in line at the Apple store for days. TMCnet’s Patrick Barnard has the full story here.

Posted in Apple, Broadband, CRM, IP Communications, Technology

700MHZ Spectrum

July 12, 2007

Google and others are looking to ensure some of the 700MHZ spectrum is allocated for broadband wireless and moreover available at wholesale rates in order to help foster new and innovative services. For more on this story see this USA Today article. Interestingly I also read a Telephony article where CTIA President and CEO Steve Largent called the proposed rules “Silicon Valley welfare.” What I find interesting is this portion of the Telephony article: ----- Verizon Wireless vice president and general counsel Steve Zipperstein testified before the U.S. House Subcommittee on Telecommunications and the Internet, urging Congress to ignore Google and other Internet companies’ calls for open-access requirements to the 700 MHz bands, which are scheduled for auction in early 2008. Zipperstein said the results of such rules would favor the Internet companies over the wireless industry, effectively pre-determining the winners of the auctions in advance.

“The wireless industry has produced a steady stream of innovations -- from devices, to applications, to features -- that have given American consumers myriad choices about how they use their wireless service,” said Zipperstein in a statement.

Posted in Apple, Broadband, Cisco, Consumer Electronics, FCC, Google, IMS, IP Communications, Microsoft, Skype, Technology, VoIP, Wireless

iPhone Skype

July 9, 2007

OK so you really can’t run Skype on your iPhone as of yet but what you can do is use an AJAX-based application which acts sort of like a Skype remote control. SoonR Talk is the application which allows a Skype call to take place via another computer and Skype Out. So you can’t use this solution to cut out the PSTN as of yet but Tom Keating explains how this may be possible in the future.

Posted in Apple, Skype, VoIP

Don't Buy an iPhone

July 9, 2007

Although this is not a new story, this article from TheStreet.com on why you shouldn’t buy an iPhone is worth a read. Two of the items worth mentioning are lack of native VoIP and lack of access to an open ecosystem of software.

Posted in Apple

iPhone Without AT&T

July 8, 2007

You want an iPhone but you aren’t exactly thrilled about switching your phone network to AT&T. Well a hacker, who seems to be intent on breaking as many “protection schemes” as possible – from DVD to iTunes, has found a way to get the iPhone to work without paying AT&T anything. You won’t get phone service but you will get iPod and WiFi functionality. Here is more from Bloomberg.

Posted in Apple, Consumer Electronics, IP Communications, Security, Technology, VoIP, Wireless

Call Center/CRM News July 6, 2007

July 6, 2007

Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the free 24 hours or so I would need just to fly their from the east cost of the US. One other interesting item is the iPhone CRM link from CompanionLink. Call Center Recording in the Hosted Environment NICE to Acquire Actimize What Teleconferencing Means to the SMB Mexican Contact Center Industry Shows Strong Growth Study Shows New Zealand Contact Centers Struggle with Turnover SugarCRM Announces Meet-Up Group Starting in Atlanta iPhone Gets CRM Sync Link from CompanionLink Air China Offers Enhanced Customer Service with Avaya's Solutions

Posted in Apple, CRM, Call Center, Consumer Electronics

VoIP News Week of July 6, 2007

July 6, 2007

Here is some of the recent news in the IP communications space this past week. The ShoreTel IPO is one of the more interesting stories. Also, check out the latest at JAHJAH and the others. Truphone Now Has SMS-over-IP, Presence and Smart Log-On Capabilities PAETEC, Cedar Point, Sentri Team on Converged IP Net for Colleges What Teleconferencing Means to the SMB JAJAH Announces Mobile VoIP Alternative to AT&T Plan Enea and Kontron Help Drive IPTV Experience Initiative Voice Peering Fabric: The New 'Killer App' for Broadband Telephony ShoreTel Prices IPO Mobile VoIP Provider WiFiMobile Offers Wi-Fi Smartphones to US Consumers and Businesses IPTV Middleware Provider Espial Helping Telcos Lower TV Costs TMC Labs Honors Fonality Open Source VoIP Appliance XO Communications Joins the PAIX VoIP Exchange Interactive Intelligence SIP Interaction Gateway Connects VoIP, T1 Lines

Posted in Apple, Consumer Electronics, IP Communications, VoIP

One Hot iPhone

July 6, 2007

If an iPhone is going to get hot enough to fry an egg and then break, you probably don’t want that iPhone to belong to a reporter who happens to work for MSNBC. Here is that story. Do you think this story will persuade anyone to not buy an iPhone? No way! Apple will continue to seduce a new generation of consumers with this dizzyingly popular device.

Posted in Apple, Consumer Electronics, Technology, Wireless

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