Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

iPhone UK

September 18, 2007

Nokia Siemens Networks Interview

September 17, 2007

Apple, Google and ITEXPO

September 10, 2007

I was up pretty early today and had a chance to take in lots of news while listening to CNBC, Bloomberg, reading Barons and any website I could get my hands on. Perhaps the biggest news in the telecom space today comes from Apple (disclosure I own Apple share) who announced today they sold 1,000,000 iPhones. That is quite a big number for such a short amount of time. In addition they will likely bid on the 700 MHz auction which CNBC commentators will tell you allows them to bypass AT&T.   What they don’t say is how complicated and time consuming it would be to develop a nationwide wireless network.

ITEXPO West 2007 Coverage

September 9, 2007

Bloggers at ITEXPO

September 8, 2007

I have noticed this year more ITEXPO speakers have blogs than at any time in the past. We all know there are more and bloggers each day and I am excited to see how many of them are referencing their Internet Telephony presentations in their blogs. While I can’t do justice to every speaker/blogger referencing the show I recently came across posts from Alan Percy of AudioCodes and Leigh Fatzinger of Citel.   Alan’s latest post regarding the show is titled Still Getting Ready and explains a bit about his session regarding SIP trunking.   Leigh’s post talks about his panel regarding hosted IP and he also discusses the collocated event Green Technology World.   Leigh’s other comments are worth sharing:   Not enough time or effort has been spent on the environmental impacts of our industry, but this conference is a start. Citel will be publishing our own thoughts on the matter Monday on this blog.   Leigh, you are right on about the show.

Surf Communications

September 7, 2007

I recently had the opportunity to ask Ilan Weizman of Surf Communications Solutions about the evolution of the IP communications space and the direction his company is taking.   Surf develops a suite of hardware and software products that drives a wide variety of applications for high-capacity distribution of voice and video. These applications are predominantly developed by media gateway, media server and IMS equipment manufacturers in the telecommunications infrastructure field.   To learn more about the company, read this article published on TMCnet from earlier this year.

TeamQuest

September 7, 2007

I recently had the opportunity to speak with TeamQuest Corporation’s director of communications, Keith Hanna, about the IP communications space, SIP and the overall direction of the company.   TeamQuest Corporation is a provider of IT Service Optimization, specializing in Capacity Management software. TeamQuest helps IT organizations consistently meet service levels while minimizing costs and mitigating risks.   To learn more about the company, read this article that appeared on TMCnet from earlier this year.   RT: Please outline your new corporate initiatives. KH: TeamQuest Corporation is the global leader in IT service optimization, specializing in Capacity Management software that helps IT organizations consistently meet service levels while minimizing costs and mitigating risks.   The company recently announced TeamQuest Performance Software Release 10 — the next evolution in enterprise-class Capacity Management software.   TeamQuest is focused on delivering software that meets the changing needs of the data center. The company is currently focused on extending its capabilities in the virtualized environment as well as providing TeamQuest software users with the ability to enjoy easy to use enterprise-class tools for investigating IT service performance.   Two new products, IT Service Reporter and IT Service Analyzer, are rich Web applications that provide a desktop-quality user interface accessible from a browser.   Release 10 also introduces the concept of IT Resources which facilitate customized views of IT infrastructure. IT Resources define relationships between hardware and software components, allowing users to view infrastructure components by tier, platforms, location, or in terms of the IT Services they support.

Nice Systems

September 7, 2007

Brian Spraetz, Senior Product Marketing Manager NICE Systems Inc., recently sat down with me (virtually over e-mail )to discuss IP communications and NICE’s upcoming presentation at ITEXPO.   NICE Systems is the leading provider of Insight from Interactions, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. Read more about the company here.   RT: Please outline your new corporate initiatives. BS: We recently introduced the NICE SmartCenter solution to the market. This innovative offering is geared towards achieving and maintaining high levels of performance across the enterprise, especially in the contact center. A central SmartCenter technology is its interaction analytics capabilities that allow businesses to extract valuable business insights from unstructured recorded interactions such as conversations and screen activity.

NeoPhonetics

September 7, 2007

I recently had the opportunity to ask NeoPhonetics executives about open source/open standards-based on IP communications, cost effective PBX platforms, and more.   NeoPhonetics designs, implements and supports custom VoIP telephone systems for enterprises with a specialty in open source Asterisk installations. As I mentioned a few days ago, the interest in open source systems is growing nicely as evidenced how rapidly TMC’s fonality’s training session sold out. | To learn more about the company, read this article published in TMCnet from earlier this year.   Please outline your new corporate initiatives. NeoPhonetics continues to focus on the proliferation of open source/open standards based on IP communications through the use of improved multi-vendor VoIP management platforms and location based management services. Our unified management system for Asterisk provides enterprise grade, fully redundant and distributed PBX architecture and centralized management and monitoring of an Asterisk PBX system to many business locations. The ease of use this new system enables rapid deployment by resellers and integrators.

LiveVox

September 6, 2007

I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their customers, and the IP communications space.   LiveVox provides on-demand, voice application solutions integrated with existing systems. The company is a leading contact center carrier, delivering on-demand inbound and outbound voice solutions.   To learn more about the company, read this article published on TMCnet from earlier this year or check out the LiveVox snapshot page.     RT: Tell me a little bit about LiveVox. LS: LiveVox provides an on-demand voice portal solution that delivers unique capabilities for the billing and collections industry, and offers the only global, multi-site management capability. Companies are no longer restricted to viewing and managing resources within one physical call center location at a time. Rather, management can allocate and manage resources across all locations, including offshore centers and those managed by third-party partners, giving them tremendous flexibility for how they run and optimize their businesses.
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