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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Arlinx

August 20, 2007

I recently had the opportunity to ask Patrick Young of Arlinx about the company’s customer base, its IP communications strategy and the direction his company is taking.   The Arlinx IP Elite Security and Media Processing Platforms provide opportunities for developers, integrators, and resellers to offer an alternative to mainstream x86 appliances.   To learn more about the company, read this article published on TMCnet from earlier this year.   RT: Please outline your new corporate initiatives. PY: Our initiative is to produce an open IP communications application and specific hardware platform with strong authentication, encryption acceleration, a voice optimized media processor and very high energy efficiency.

Skype P2P Problems

August 20, 2007

By now it seems the whole world is aware Skype had major problems last week. For most people, Skype was down. Tom Keating speculated the cause was a Microsoft patch which rebooted massive numbers of machines. He has a point as my machine coincidentally rebooted just before the Skype problem hit.   Many people thought Tom was incorrect but it turns out Tom nailed the problem.   Phil Wolf has an excellent recap of the problem with his thoughts and questions interlaced within.   For example, when commenting on the following from Skype:  
Normally Skype’s peer-to-peer network has an inbuilt ability to self-heal, however, this event revealed a previously unseen software bug within the network resource allocation algorithm which prevented the self-healing function from working quickly.
  Wolf wonders:  
If the bug was within the algorithm, in the Skype client, was the bug ever repaired?

Junction Networks

August 19, 2007

I recently had the opportunity to ask Avery Glasser of Junction Networks about the evolution of the SMB IP communications space and the direction his company is taking.   Junction Networks provides business class VoIP service to companies without the hassle presented by traditional telephone providers and residential-focused VoIP providers.   By the way any company with a product called the 10-minute PBX is a must-interview in my opinion. Imagine, as an SMB if you go with a 10-minute PBX solution you will have time left over for 8-minute abs.   To learn more about the company you may read this article published on TMCnet from earlier this year. In addition, you can read these comments about the company from esteemed blogger and ITEXPO speaker Ken Camp   RT: Please outline your new corporate initiatives. AG: Our goals are really quite simple: Deliver on the promise of the 10-minute PBX, make setup simpler for our users, and add more business applications. Targeting the SMB market requires us to really focus on making the solution usable for companies who don’t have a technical staff member.

Covergence

August 16, 2007

Ken Kuenzel, Founder, VP Engineering and CTO for Covergence recently chatted with me about the impact of wireless technology, and the way in which SIP has changed communications, among other topics.   Offering its customers “the edge in SIP”, Covergence specializes in a variety of communications solutions. Read this story on TMCnet to find out more about them.   Please outline your new corporate initiatives.   One of the most exciting trends we are seeing in the market is the rise of voice and other real-time communications embedded into business applications. We had a number of customers that were using Eclipse, our next-generation session border controller, and wanted to add real-time capabilities into customer-facing applications to improve the customer experience and streamline complex customer interactions.

Reef Point

August 16, 2007

I recently had the opportunity to ask Woody Ritchey, CEO of Reef Point Systems, about the future of IP communications and the challenges his business will face over the next five years. Reef Point is a provider of IP-based fixed-mobile convergence connectivity solutions that connect devices to networks — and networks to networks — enabling high-quality voice, data, video and multimedia sessions to flow, efficiently, securely and reliably. Reef Point offers an access-edge-to-peering-edge solution for wireless and wireline operators, which allows them to build IP-based network infrastructure to deliver today's network services and continue building on that same foundation for future applications. To see more about the company, please see TMCnet coverage here and the article titled: The FMC Border Architecture. Please outline your new corporate initiatives. Reef Point develops and delivers flexible, scalable and efficient fixed-mobile connectivity solutions that enable operators to securely navigate the ever-evolving access edge. Reef Point is the first to demonstrate session management across fixed and mobile networks through their Integrated Border Gateway. Additionally, Reef Point introduced the first IP Base Station Gateway.

Radisys

August 15, 2007

I recently had the opportunity to speak with Ray Adensamer of RadiSys about the evolution of the IP communicationsspace, the company’s application-enabling platforms and more.   RadiSys specializes s in developing open standards building blocks, especially in the ATCA and more recently MicroTCA spaces.   To get some more background the company, read my recent blog entry detailing the company’s success.   Please outline your new corporate initiatives.   RadiSys is a leading provider of application-enabling platforms for next-generation networks. Our Promentum ATCA (AdvancedTCA) family is built around the industry’s first fully integrated 10 Gigabit platform and modular building blocks, with the most recent family addition being our new high-density ATCA-9100 media resource blade. Through our 2006 acquisition of Convedia, RadiSys now also offers a comprehensive product family of Internet Protocol (IP) media server products and technology.

Packet Island

August 15, 2007

I recently had the opportunity to ask Packet Island President Praveen Kumar about VoIP, the IP Communications space and more.   Packet Island provides the a micro-appliance based Software-as-a-Service (SaaS) solution that enables service providers and VARs to deliver managed IT services like VoIP lifecycle management at disruptive price points.   To get some history on the company, be sure to read this blog entry I wrote earlier this year about how the company has redefined network management.   What pains does your company solve for customers?   We enable service providers and VARs to design solid converged media networks for the SMB market. Our solution solves the quality problem that has been hobbling the VoIP industry.   How has SIP changed communications?   SIP has been a boon for SMB customers because it has commoditized the VoIP equipment market. Now that SIP interoperability issues are gradually going away, the next phase of the industry will see a variety of SIP-based advanced communication and collaboration services becoming available to the SMB mass market.   How do you think the future of the market looks?   The future looks very exciting.

Dialexia

August 15, 2007

I recently had the opportunity to ask Mohamed El Mohri, CTO at Dialexia Communications, about the evolution of the IP communicationsspace and the direction his company is taking.   Dialexia Communications is best known for its next generation communication software and services. The company develops and markets a complete suite of IP-Telephony software and applications. It also provides advanced IP communications solutions to enterprises, service providers as well as resellers.   To get some more background the company, read this TMCnet article.   Please outline your new corporate initiatives.   For the next few years, Dialexia’s new initiatives will turn around the IMS architecture, core technologies, and services.   Our current products will migrate to IMS-readiness. The main outcome is expected to be more sophisticated and attractive IP communications services that will be able to run on various IP and legacy networks agnostically of the underlying access technology.   How is IP communications changing your company’s strategy?

Telrex

August 15, 2007

I recently got the chance to sit down with Bob Cordes, Vice President of Product Management for Telrex. We discussed his company’s business strategy, as well as the future of the IP telephony market in general.   Telrex is a leading provider of IP call recording and contact center optimization solutions. Their CallRex platform provides easy and affordable software solutions for companies of all sizes to protect, grow and optimize their business.

3CX

August 15, 2007

I recently had the opportunity to ask 3CX CEO Nick Galea about the evolution of the IP communicationsspace and the direction his company is taking.   3CX is well known for its SIP-based 3CX Phone System for Windows, a software-based IP PBX that replaces a traditional proprietary hardware PBX/PABX.   To learn more about the company, read this TMCnet article from earlier this year.   Please outline your new corporate initiatives.   We have launched version 3.1 of our phone system recently, which is a complete software based small business phone system running on Windows. Our main drive for Q4 of this year is the release of version 4, which will include a SIP VOIP client and have many innovations.   How is IP communications changing your company's strategy?   Our company is based on the future potential on IP Communications, so it’s pretty fundamental to our company strategy.   What pains does your company solve for customers?   The pain of the traditional proprietary phone system shackle. It is expensive, difficult to manage and entirely outdated. We remove that shackle-bind by liberating the PBX from the proprietary hardware.
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