Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

IP communications Earnings Strong

August 2, 2007

Let’s give a round of applause to 8x8, the parent company of Packet8 VoIP service. They have just announced a profitable quarter. For the first time since the Company launched its Packet8 VoIP service in November 2002, 8x8 posted GAAP net income of $508,000, or $0.01 per share, compared to a net loss of $2.9 million, or ($0.05) per share for the previous quarter and $1.8 million, or ($0.03) per share for the same period of fiscal 2007.   This news is important as the company had far fewer dollars to spend on marketing their service when compared to many others in the market; they still beat many others to this important milestone.   The company has focused on a methodical system of results-driven marketing and moreover recognized early that the hosted SMB space has plenty of promise.   This news is a great counterbalance to the management problems at SunRocket which caused their demise. The fact that SunRocket didn’t sell its company is somewhat mind-boggling actually.

ActionTec

July 29, 2007

Many of us are familiar with VoSky Technologies the company behind the business class Skype gateways allowing a company to leverage the myriad benefits of Skype within their corporate communications infrastructure. If you need to catch up, I invite you to read an article written on the topic of Skype trunking by yours truly about a month ago.   So while Skype and VoSky are likely familiar names, most people are likely not aware of the fact that the company is a wholly owned subsidiary of Actiontec Electronics, a leading provider of broadband connectivity solutions for consumers and broadband service providers.   In a recent meeting with Lesley Kirchman Director of Marketing and Brian Henrichs VP of Business Development for the company I became aware the company’s tagline is “Solutions For a Digital Life.”   The company has been around since 1993 when it was in the analog modem business. Over time they evolved to do what a few companies have been successful at… Listening to telco needs, delivering on them and actually having the telcos buy.   The company has sold over five million devices and has roughly 300 people in their Sunnyvale, CA headquarters in the US. I think of the company as the Linksys of the service provider world as they sell gateways in countless DSL varieties, IPTV solutions and even FiOS solutions for Verizon.   Some of the more recent products allow you to transport data and entertainment within a house via wireless, HomePlug and numerous other technologies.   Another area of focus is technologies such as TR69 and WT140 which help can enhance the consumer experience.

Microsoft Pushes into Communications and Beyond

July 23, 2007

Here is my August 2007 Publisher’s Outlook for Internet Telephony Magazine. It may be one of the longest pieces I have written in a while and it was great fun to put together and hopefully is something you will appreciate.   ----   In 1997 or so I regularly met with Microsoft executives in charge of the company’s telephony initiatives. At the time Mitch Goldberg and Mark Lee were the top spokesmen the Redmond-based software giant offered up to discuss where the company’s products fit into the telephony ecosystem. If you have been in telecom longer than seven years you likely remember the industry was once dominated by computer telephony integration (CTI) technologies allowing PCs and servers to talk with telephone switches.

iPhone Meets Asterisk

July 18, 2007

NetSuite on iPhone

July 12, 2007

700MHZ Spectrum

July 12, 2007

Google and others are looking to ensure some of the 700MHZ spectrum is allocated for broadband wireless and moreover available at wholesale rates in order to help foster new and innovative services. For more on this story see this USA Today article.   Interestingly I also read a Telephony article where CTIA President and CEO Steve Largent called the proposed rules “Silicon Valley welfare.”   What I find interesting is this portion of the Telephony article:   -----   Verizon Wireless vice president and general counsel Steve Zipperstein testified before the U.S. House Subcommittee on Telecommunications and the Internet, urging Congress to ignore Google and other Internet companies’ calls for open-access requirements to the 700 MHz bands, which are scheduled for auction in early 2008. Zipperstein said the results of such rules would favor the Internet companies over the wireless industry, effectively pre-determining the winners of the auctions in advance.

“The wireless industry has produced a steady stream of innovations -- from devices, to applications, to features -- that have given American consumers myriad choices about how they use their wireless service,” said Zipperstein in a statement.

iPhone Skype

July 9, 2007

Don't Buy an iPhone

July 9, 2007

iPhone Without AT&T

July 8, 2007

Call Center/CRM News July 6, 2007

July 6, 2007

Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the free 24 hours or so I would need just to fly their from the east cost of the US.   One other interesting item is the iPhone CRM link from CompanionLink.   Call Center Recording in the Hosted Environment NICE to Acquire Actimize What Teleconferencing Means to the SMB Mexican Contact Center Industry Shows Strong Growth Study Shows New Zealand Contact Centers Struggle with Turnover SugarCRM Announces Meet-Up Group Starting in Atlanta iPhone Gets CRM Sync Link from CompanionLink Air China Offers Enhanced Customer Service with Avaya's Solutions
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