Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

Dialexia

August 15, 2007

I recently had the opportunity to ask Mohamed El Mohri, CTO at Dialexia Communications, about the evolution of the IP communicationsspace and the direction his company is taking.   Dialexia Communications is best known for its next generation communication software and services. The company develops and markets a complete suite of IP-Telephony software and applications. It also provides advanced IP communications solutions to enterprises, service providers as well as resellers.   To get some more background the company, read this TMCnet article.   Please outline your new corporate initiatives.   For the next few years, Dialexia’s new initiatives will turn around the IMS architecture, core technologies, and services.   Our current products will migrate to IMS-readiness. The main outcome is expected to be more sophisticated and attractive IP communications services that will be able to run on various IP and legacy networks agnostically of the underlying access technology.   How is IP communications changing your company’s strategy?

Telrex

August 15, 2007

I recently got the chance to sit down with Bob Cordes, Vice President of Product Management for Telrex. We discussed his company’s business strategy, as well as the future of the IP telephony market in general.   Telrex is a leading provider of IP call recording and contact center optimization solutions. Their CallRex platform provides easy and affordable software solutions for companies of all sizes to protect, grow and optimize their business.

3CX

August 15, 2007

I recently had the opportunity to ask 3CX CEO Nick Galea about the evolution of the IP communicationsspace and the direction his company is taking.   3CX is well known for its SIP-based 3CX Phone System for Windows, a software-based IP PBX that replaces a traditional proprietary hardware PBX/PABX.   To learn more about the company, read this TMCnet article from earlier this year.   Please outline your new corporate initiatives.   We have launched version 3.1 of our phone system recently, which is a complete software based small business phone system running on Windows. Our main drive for Q4 of this year is the release of version 4, which will include a SIP VOIP client and have many innovations.   How is IP communications changing your company's strategy?   Our company is based on the future potential on IP Communications, so it’s pretty fundamental to our company strategy.   What pains does your company solve for customers?   The pain of the traditional proprietary phone system shackle. It is expensive, difficult to manage and entirely outdated. We remove that shackle-bind by liberating the PBX from the proprietary hardware.

Aperio CI Interview

August 15, 2007

I recently had the opportunity to speak with William Mich, chairman and chief executive officer of Aperio CI, and get his thoughts on where the market and his company is headed.   As you may recall, the company has a unique way of generating more revenue for service providers and moreover can reduce churn while increasing ARPU. To get some history on the company, be sure to read this article I wrote last year about how Aperio CI can help service providers generate more revenue.   ----   Please outline your new corporate initiatives.   Aperio CI is focusing on helping service providers better understand the propensities and behaviors of their customers, which ultimately will enable them to deliver more targeted and compelling offers that result in longer customer lifecycles, enhanced brand loyalty and greater profitability.   How is IP communications changing your company’s strategy?   IP communications gives providers many more options in terms of delivering value-added content. As a result, our company has become more refined in mapping customer attributes to help providers deliver the right offer to the right customer at the right time.   What is the biggest request coming from your customer base?   Finding solutions to reduce churn and build brand loyalty.   How are you answering their demands?   We have developed a comprehensive suite of technologies to help customers understand the attributes of both desirable and less than desirable customers, and customize offers that will motivate good customers to stay with the brand.   What do you think the future of the market is?   We are extremely optimistic that providers will pay equal -- if not more -- attention to retention. Savvy providers understand that keeping good customers is much more profitable and operationally sound than having to acquire a significant base each year.   How does the US growth rate in the U.S.

Smoothstone

August 15, 2007

I recently had the opportunity to ask Jeff Wellemeyer, chairman and CTO of Smoothstone, about the most recent call center solutions and the path Smoothstone is taking to create greater customer satisfaction.   Smoothstone is an IP communications provider that designs, integrates and services specifically tailored solutions including VoIP for medium-sized enterprises. The company’s IP communications platform provides next generation, centrally managed and enterprise strength solutions over a private nationwide network.   Please read more coverage of Smoothstone in TMCnet.   Please outline your new corporate initiatives.   Smoothstone continues to add new clients and to introduce new services. The most recent initiative is the introduction of our new Smoothstone Intelligent Call Control (ICC) platform.

TMCnet New Traffic Record

August 15, 2007

Thanks to all our readers and visitors who have allowed TMCnet to achieve a new traffic record in July 2007.   Here are the numbers:   Page Views 30,977,147 Average Visit Length 35:45 Unique Visitors 3,078,409   Page Views refers to actual pages viewed. So if you look at three articles a month on TMCnet you represent 3 page views. Our prior average was 20 million.   30,977,147 represents a 50+% increase over the prior record.   Average Visit Length represents how much time a person spends on the site   Unique Visitors represents how many unique viewers came to TMCnet in the entire month.   Thank you also to the TMC team for continuing to produce content our audience finds compelling.

Acme Packet

August 12, 2007

Kevin Mitchell, Director of Solutions Marketing for Acme Packet, gave me this exclusive interview. Take a look at what he told me about VoIP security, the impact of wireless technology, and a particularly surprising prediction on the future of communications.   A leader in session border control solutions, Acme Packet prides itself on delivering trusted, first-class interactive communications across network borders. Find out more about them and their business solutions here.   How is IP communications changing your company’s strategy?
IP interactive communications is central to our company's strategy and direction.

Super Technologies

August 11, 2007

I recently had the opportunity to ask Super Technologies Vice President Suzanne Bowen about her business and the direction she is taking the company.   You may recall Suzanne was nice enough to post a video interview of me a while back. My interview of Suzanne follows below. Before we get started, here is some info on Super Technologies.

Touchstone Technologies

August 11, 2007

I recently had the opportunity to ask Touchstone Technologies CEO Mark Stacy about his business and the direction he is taking the company.   Touchstone is a Hatboro Pennsylvania based test and measurement company specializing in software-based solutions for active testing (load generation, stress testing, feature/function testing) and passive testing (network monitoring, analysis, QoS determination, back-office integration for SLA’s, etc.) of IP communications networks.   Please outline your new corporate initiatives.   Touchstone is currently focusing development on testing solutions that are aimed at technology deployers (e.g. integrators, installers) and SLA monitoring and diagnostics. While traditionally, the "nuts and bolts" were de rigueur for lab environments, there is a definite trend towards more simplistic solutions that can be plugged into a network, discover other test components, and begin a prescribed testing and analysis function. 

American Airlines WiFi

August 10, 2007

For better or worse I spend a great deal of time on airplanes. Interestingly the airplane is the last place where I can work with limited interruptions. Of course this doesn’t include flight attendants telling me to put my backrest up or down and the passenger next to me who may need to get up or spill a drink on my leg.   I write much of the content you read on airplanes and with limited interruptions; I can get quite a lot of writing done in this fashion.   It seems these days may come to an end as American Airlines will now offer broadband access on their flights.   I view the news with mixed-emotions but am sure the productivity of the nation will increase when knowledge workers who travel have full access while in the air.   So the upside is I will respond to e-mails more rapidly but be able to generate less content. Such is life I guess.
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