Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

Don't Buy an iPhone

July 9, 2007

iPhone Without AT&T

July 8, 2007

Call Center/CRM News July 6, 2007

July 6, 2007

Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the free 24 hours or so I would need just to fly their from the east cost of the US.   One other interesting item is the iPhone CRM link from CompanionLink.   Call Center Recording in the Hosted Environment NICE to Acquire Actimize What Teleconferencing Means to the SMB Mexican Contact Center Industry Shows Strong Growth Study Shows New Zealand Contact Centers Struggle with Turnover SugarCRM Announces Meet-Up Group Starting in Atlanta iPhone Gets CRM Sync Link from CompanionLink Air China Offers Enhanced Customer Service with Avaya's Solutions

VoIP News Week of July 6, 2007

July 6, 2007

Here is some of the recent news in the IP communications space this past week. The ShoreTel IPO is one of the more interesting stories. Also, check out the latest at JAHJAH and the others.   Truphone Now Has SMS-over-IP, Presence and Smart Log-On Capabilities PAETEC, Cedar Point, Sentri Team on Converged IP Net for Colleges What Teleconferencing Means to the SMB JAJAH Announces Mobile VoIP Alternative to AT&T Plan Enea and Kontron Help Drive IPTV Experience Initiative Voice Peering Fabric: The New 'Killer App' for Broadband Telephony ShoreTel Prices IPO Mobile VoIP Provider WiFiMobile Offers Wi-Fi Smartphones to US Consumers and Businesses IPTV Middleware Provider Espial Helping Telcos Lower TV Costs TMC Labs Honors Fonality Open Source VoIP Appliance XO Communications Joins the PAIX VoIP Exchange Interactive Intelligence SIP Interaction Gateway Connects VoIP, T1 Lines

One Hot iPhone

July 6, 2007

Nokia N800 The Real Story

July 6, 2007

What is the world’s toughest job at the moment? It has to be trying to compete head on with the iPhone. But as Om Malik points out, the Nokia N800 does a great deal of what the iPhone does not and did it sooner. A new upgrade enables Skype to run and has Flash support.

Frontline

July 4, 2007

It is Frontline Wireless LLC Vs. AT&T and Verizon in the upcoming 700 MHZ spectrum auction and Frontline co-founder Reed Hundt, a former FCC chairman is aggressively courting public opinion and the current FCC to ensure his small company gets an opportunity to win a portion of the new spectrum allotment.   At the heart of the argument is surprisingly the iPhone which Hundt says is like driving a Ferrari on dirt roads. Hundt’s argument continues by saying consumers want the iPhone but they are forced to use the Slower 2.5G AT&T Wireless network and further, they are forced into a two-year contract which costs three times more than the phone itself.   For a fascinating recap, check out this story.

TMCnet Goes Twitter

July 4, 2007

It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter. Since my typical reader is above 18 you may not be aware that Twitter is a service allowing you to send and receive messages via SMS on cell phones. People spend hours letting their friends know (in excruciating detail sometimes) about all aspects of their life. “I am going to have lunch.” “I am having a snack.” “I am sick,” are some of the things you may see while twittering.   But if you get sick of twittering with friends and are interested in using Twitter to keep up with the latest (and best of course) communications and technology news and analysis, be sure to check twitter.com/tmcnet.

iPhone Problems

July 2, 2007

  For the record, I do not have an iPhone. I may be the only techie who doesn’t have one at this point. I didn’t stand in line for hours or camp on a sidewalk waiting for this device to arrive.   However, I just spoke with Michael Khalilian of the IMS Forum and I apparently was the first caller on his new iPhone. He was telling me the level of complexity to get the device working is incredible.

SimulScribe: Real Visual Voicemail

June 30, 2007

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