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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

Will Rockit Redefine Social CRM?

November 18, 2011

What happens when you merge social CRM, location based marketing, mobile marketing, loyalty rewards and targeted social marketing? The answer is Rockit – a new company whose goal is to prove to the world that managing customers in the new multichannel, multimedia world is far from “rocket science” (get it?).

The company provides a loyalty-enabled platform allowing customers to sign up for offers in categories of interest or by company and these companies can use the platform to track customer loyalty, communicate and push out special offers and incentives.

Drop the Phone in a Toilet and Still Use it!

November 18, 2011

Many of us have been there – you walk into the bathroom, the phone rings, you see who is calling and the phone slips – whoops, there she goes, right into the toilet. Then the agonizing second when you contemplate whether you are going to stick your hand in the toilet to retrieve it. Then you do and now the interesting part begins.

Microsoft Surface Update Available. It's an iPoffee Table

November 18, 2011

The new Samsung SUR40 for Microsoft Surface is now available for $8,400 or approximately the same price as 42 Kindle Fires or almost 17 entry level iPad 2s. A giant tablet-in-a-table, the super-sized 87 pound gadget runs Windows 7 and Surface 2.0 and leading edge processors from AMD. Obviously the market for this device is quite different than your traditional tablet customer – but it isn’t clear exactly who needs these things in any appreciable volume.

Do Apple and Google Need to be Carriers?

November 15, 2011

Some might argue Apple is so dominant in-part because they are control freaks. Supply chain, software, hardware, OS, CPU, you name it. Ditto for Google - with proprietary cloud-based systems which are hyper-efficient and scalable, their operating system is the one you want to emulate. In fact, you could argue much of the move to the cloud is an effort to emulate the way Google does business.

And this brings us to control of the wireless experience.

Apple Screwed Again?

November 15, 2011

As a disclosure – I am an Apple shareholder and without a doubt understand the magic the brand and its devices have created. Furthermore, I know many Android users who are unhappy and looking to get rid of their smartphones for the latest iPhone.

Yesterday though I had a chance to use the Samsung Galaxy S II Skyrocket and was blown away by the fact it had a dual core 1.5 GHz processor, 4G and a 4.5 inch Super AMOLED Plus display. It was gorgeous, light and the specs say it is fast.

I Use Google and You Siri are no Google Killer

November 14, 2011

I worry more it will kill the public’s interest in speech rec

I have been reading with great interest all of the back and forth chatter on the web regarding Apple’s Siri and its merit as a Google killer and as I read these articles I wonder if many of the people writing these stories have followed the speech technology space these past decades. In 2000, I ran a show called Communications Solutions and on stage I did a live demo of General Magic’s Portico calling it a killer app – the next big thing. It was incredible to me and it worked pretty similarly to Siri. Sure, Apple’s speech rec “wizard” Siri has enhanced functionality allowing you to do information searches but in a decade you would expect such advancements, right?

But one has to wonder why is Siri the Google killer and why now?

Plantronics Headset Line Exudes UC Dominance

November 3, 2011

Recently I received a care package from Plantronics with a number of their headsets and other products and when I opened the box it served as a not so subtle reminder of just how dominant the company is. Back in 1982 when my company TMC (I am CEO) launched the first magazine in the call center space, Plantronics was one of the few companies in the market and almost 30 years later they have evolved into an organization delivering unified communications endpoints for virtually every segment of the market.

Blackwire C435

China App Market to Surpass US by 2013

November 2, 2011

Zooming iPhone Lens Impresses

November 1, 2011

Device convergence is nothing new but to really decrease the need to lug a digital and video camera beyond your phone you need an optical zooming lens to attach to your smartphone. Cue Photojojo, the company selling an 8x optical zoom lens which takes your iPhone to the next level. You slide a slim case onto the iPhone – either a 3, 4 or 4S and then you screw on the lens and you are done.

Apple to Become Mobile Payment Leader this Week?

November 1, 2011

According to MacRumors, we can expect Apple to soon evolve retail beyond what it’s already done with its leading edge and clean store designs. The next step for Cupertino is allowing customers to make purchases in-store via the company’s free iOS app. An email you receive will be proof of the transaction and can be shown to store employees so they know the purchase has been made. Another source says the functionality is on its way November 3rd and will only be available to iPhone 4 and 4S users.

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