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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Apple

How TextGen Converges Texting with Service

March 7, 2014

Face it, your customers don’t want to talk on the phone, they want to communicate with you the way they do with everyone else, using text. Sure, this is a generational issue but the young are getting older. Moreover, the parents and grandparents of all those kids have learned something very important in the past decade… If they want to communicate with their younger family members, they better buy a pair of reading glasses and learn to text.

But many companies aren’t prepared for a world where customers text them.

PayPal Unveils Innovative Payment Solutions at MWC 2014

February 25, 2014

One of the more exciting companies at Mobile World Congress 2014 in Barcelona has to be PayPal as they announced their payment solutions are built into Samsung Galaxy S5 allowing you to pay with your finger. Also the PayPal app is built into the Galaxy Gear smartwatch and phones - allowing you to check in at retailers at standard check-out locations or using PayPal beacon. This is the first instance of PayPal in the wearable tech space BTW. The way it works is the first time you walk in to a retailer, you give the beacon permission to bill you and after that, they check you out as you walk by.

Nomad ChargeKey is a Must Buy

February 14, 2014

There are few products which I see which are worthy of me carrying with me everywhere but the Nomad CHARGEKEY is one such item as it fits in a wallet and allows you to charge an iOS Lightning device from any USB power source. There isn’t much to say about it beyond you need to have one with you for emergencies. Everyone who has a mobile device should go out and purchase one right now. It even fits on a keychain.

Blackberry's Smart Pivot to M2M

January 24, 2014

The machine to machine (M2M) market is growing rapidly – as sensors become cheaper to embed in our clothes, appliances, shipping containers and just about everything else. In fact, one estimate pegs the market as worth $88 billion in nine years from now. Hundreds of billions of sensors will soon be sold, presenting an opportunity like few others. More importantly, there is no market leader in the space big enough to block out everyone else.

Do Intel Retail Stores Make Sense?

November 15, 2013

Decades back Intel research showed them that people buying computers powered by their processors didn’t know who made the processor. Many people in fact thought the manufacturer of the computer such as Compaq made the CPU. This revelation launched a multibillion dollar advertising campaign focusing familiar slogans like “Intel Inside.”

Intel has since firmly established itself in the mind of consumers but the challenge the company faces these days is ARM-based products are proliferating by the billion – embedded in smartphones, tablets and other devices where low-power is important.

GigSky Wants to Easily Connect You Everywhere

November 12, 2013

One of the largest challenges international travelers have is staying connected at affordable and easy-to-understand rates. The last time I was in Europe I was fortunate enough to have a portable WiFi device with me that gave me free access to 3G. I happily streamed music in the gym and would occasionally look at my phone ad notice the WiFi icon was missing for some reason. My stomach would drop whenever this happened as I had no idea how long I was streaming at local roaming rates.

Vertu Rolls Out "Affordable" Constellation

October 31, 2013

Titanium, sapphire and calfskin are what you need to make the most expensive phones in the world according to Vertu who should know as this is what they produce. Each phone is assembled by hand – there are no production lines and it takes about two hours per device. Each craftsman places their name on the inside of the phone and it is not uncommon for customers to come meet them in person. This by the way is not unlike what happens in the supercar world where the craftsman who makes engines for the Nissan GT-R will also place his name on the engine.

Does Microsoft Need to Fire Bill Gates?

October 2, 2013

Steve Ballmer and Bill Gates are synonymous with Microsoft’s management and for many years the duo did a fantastic job creating value for customers, shareholders and employees. While the company is far from in trouble, possessing huge amounts of cash and cash flow, it has flopped in many areas which they saw as important. Phones and tablets are a few of these spaces and you may want to add search in as well. Unfortunately these are the products of the future.

A Business Lesson that Cost Investors More than $500 million

September 21, 2013

Apple has such a halo around it that when the head of it's retail stores left the company to head up J.C. Penney, many people thought it was an amazing move and would result in the retailer of low-cost merchandise becoming more like one of the most storied tech companies of our lifetimes.

I certainly expressed skepticism about this happening - Ron Johnson's vision was to stop having sales (product markdowns) at the store and building stores within stores and bringing in more high-end merchandise.

About a decade ago an electronics store located in the northeast of the US called The Whiz was closed down. Cablevision had bought the store a few years earlier and the marriage made sense as the cable company was able to attract large amounts of people into its stores because they needed to get their cable boxes repaired or upgraded.

16 iOS 7 Changes to Know About

September 18, 2013

iOS 7 is a radical departure from the previous version of the OS – it is cooler and hipper and really makes your iOS device seem new. Then again, sometimes the familiar is best and change isn’t that good – especially when you are looking for something and don’t know where it went.

Speaking of which, here is a list of changes in iOS7 to know about.

  1. Downloading iOS 7 was perhaps the worst download experience some of you have ever faced. I downloaded it over 30 times on two devices before I could upgrade them.
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