Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


3Cinteractive Brings CMS and Orchestration to RCS Marketing

March 8, 2018

Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to provide superior messaging and marketing to all customers according to Brian Heikes, VP, Product Mangement and Solutions at 3Cinteractive.

They recently launched some of the first campaigns on the Sprint network when they announced their RCS A2P deployment. Prior to this change, Sprint just allowed P2P RCS capability or person-to-person messaging. Now with the MAP solution, organizations now have the full power sending rich marketing messaging to all consumers.

In addition to the benefit of having RCS work on all handsets, its use allows companies to avoid needing to go through a BigTech gatekeeper who mines the data to sell competitive advertising.

In other words, if you look at the Facebook business model - the first step was to get companies to bring all their customers to the Facebook network by liking their pages. The next step was to charge companies for access to their own customers via algorithm changes and advertising.

Dallas is the Winner in the 5G Race

February 27, 2018

There has been a lot of 5G news out of MWC this week and when you study some of it, you see that there are certain cities which are way ahead of others in the 5G race. Perhaps surprisingly, Dallas seems to be the winner so far, followed by Atlanta.

  AT&T Sprint T-Mobile Verizon New York     X   Dallas X X X X Los Angeles   X X   Waco X       Atlanta X X   X Houston   X     DC   X   X Chicago   X     Las Vegas     X   Ann Arbor       X Bernardsville     X Brockton       X Denver       X Houston       X Miami       X Seattle       X Sacramento       X
There are a few things to note. T-Mobile has said it will roll out 5G in 30 cities and Verizon has announced the most cities so far. Another interesting point is Verizon has really decided to roll out in what seem like surprising locations which many of us have never heard of.

Mitel Analyst Day 2018 Live Blog

February 26, 2018

We will be blogging away bright and early in the AM, tomorrow, Feb. 27, 2018 but for now congrats to the Mitel team for inking this deal with the MLB. Mitel gear will be in every dugout and bullpen as the season begins March 29th!

Also follow my tweets at @rtehrani.

8:00 am Feb 27th, 2018

CEO Rich McBee takes the stage and immediately discusses the MLB deal - they will be at every event up to the World Series. The new theme is Make the Right Call.

We sold the mobile division and purchased two companies focusing on UC&C - especially cloud migration. Accelerated UCaaS strategy.

Trump Won't Build a 5G Network. He'll do This

January 29, 2018

Information recently leaked about a plan for a national 5G network run by the U.S. government and perhaps leased out to carriers. In another article, it was stated that the government has backed away from saying they will run the network.

This is not surprising to us. We doubt the government would run the network in any major capacity.

As Enterprise Tech Buying Habits Change, Are You Ready?

January 17, 2018

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his attention are those “with which I feel confident I can build a long-term strategic partnership,” Mr. Saueressig, one of the corporate world’s youngest CIOs, told CIO Journal's Angus Loten in an email.

That kind of brand loyalty is far less important to older IT buyers, according to new research by Spiceworks Inc., a networking platform for IT professionals, which identified key generational differences in how enterprise IT buyers find and engage with technology vendors. At the end of 2016, the number of millennials in the U.S.

Digital Transformation Helps Lockheed Martin go Hypersonic!

January 16, 2018

Digital Transformation is becoming the buzzword of the decade and its meaning is rather broad. We like to call it the application of the latest computing technology to improve business processes. More specifically, using cloud, AI, cognitive computing, mobile, IoT, big, data, and other tech like chatbots and APIs. The list of technology is really never-ending, we could have added sharing economy, autonomous vehicles, smart cities, smart buildings, mesh networks, blockchain and so on.

Practically speaking, companies need to disrupt themselves or become new disruptors depending on the age of the organization.

IVR in the Age of Siri and Alexa; Evolve or Die

December 25, 2017

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is a communications transformation taking place in companies around the globe and unless you're paying attention, you're likely to fall behind.

A huge shift is taking place - starting with our homes. No doubt, your residence has noticed the shift. Consider, out of the nine top-selling products in the Electronics category on Amazon, six of them or 2/3 are Alexa-enabled!

The way our customers want to interact with technology has changed dramatically.

Yet, IVR systems were initially deployed not for the customer but for the bottom line.

The Enterprise will Embrace SD-WAN in 2018

December 25, 2017

SD-WAN is rapidly becoming a cornerstone next-gen IT service embraced by companies of all sizes. Some of the benefits of software-defined wide area networks are cloud security, easier hybrid cloud deployment and applications performance management.

What many companies will tell you off-the-record is they also see SD-WAN as an opportunity to reduce their dependence on legacy networking vendors – although even the traditional networking companies have made strategic acquisitions in the space.

Perhaps the biggest reason companies need SD-WAN today is their dependence on cloud instead of their corporate data centers means they need to rethink how they deploy and optimize their wide area networks.

Windstream's Unique SD-WAN Position

December 18, 2017

As the SD-WAN market continues to thrive and resellers and MSPs look to add these solutions to their arsenal, an important question to ask is what is happening to what we might call legacy solutions potentially displaced by software-defined wide area network solutions? We are of course referring to MPLS.

Should companies consider this newer, software-based solution or stick with the tried-and-true?

Windstream, the multibillion-dollar provider of voice and data solutions has become an important provider of SD-WAN solutions with thousands of endpoints in the field. As a result, we wanted to learn more on this and related topics – we wondered how their SD-WAN solutions are progressing.

Should Net Neutrality Apply to Silicon Valley?

November 28, 2017

While the nation is up in arms about the repeal of something 99.9 percent of the population didn't know existed six months ago, its time for a sanity check.

We have been told "we" may be the only tech leader who thinks Ajit Pai is doing the right thing by rolling back net neutrality regulations. Our thoughts on the matter have been based on a great deal of experience in the past few years.

Here are some things we have seen happen:

  • The government promised a healthcare law would allow people to keep their doctor and plan and lower premiums by $2,500.
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