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Rich Tehrani
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Alianza Lands Huge Clearwire Cloud Communications Deal

December 20, 2011

Fasten your seat-belts - this is getting interesting... cloud-communications provider Alianza just landed a four-year hosted software licensing agreement with Clearwire. Alianza's end-to-end voice platform combines all the back-office platform management, product management, and end-user support functions into a single web-based administrative user interface and this deal marks perhaps one of the largest if not largest cloud-based VoIP deal I am aware of. Company President and CEO Brian Beutler certainly thinks this is the largest deal in the industry...

Ignoring Increased Accident Evidence, NTSB Pushes Gadget While Driving Ban

December 17, 2011

Recently the NTSB voted this week to recommend all 50 states and the District of Columbia enact laws banning the use of personal electronics including hands free and handheld devices while driving. While it is obvious to all of us that using a smartphone to surf the web and text while driving is a major distraction I should also like to point out that perhaps the NTSB is focusing on the wrong area. After all, fixing your hair, daydreaming, dealing with kids in the back seat, eating, drinking, sneezing, coughing, crying, laughing, dealing with difficult radio controls which often by the way manifest themselves in the dashboards of German automobiles are potentially more distracting than texting. At least that’s my take on the issue.

Avaya's Top Communication Trends in 2012

December 16, 2011

Recently I had a chance to have an in-depth conversation with Avaya about the trends they see for 2012 in the communications space. In particular I spoke with George Humphrey a Director and Line of Business Owner at Avaya and Diane Royer, Senior Marketing Services Manager.

The trends below are at times augmented or enhanced with my thoughts.

1) Mobility raises the expectation of availability

Using Amazon to Compare Kindle Fire to iPad

December 5, 2011

Apple customer loyalty is the stuff of legend as anyone who visited an Apple store this holiday season can attest to and to delve further into this issue Philip Elmer-DeWitt at CNNMoney did some research on Amazon to see which device customers liked better. As the Kindle Fire has only been out a short while it may be unfair to compare the devices as Apple has had some years to improve the tablet’s software. Then again, running on Android, the Kindle Fire does benefit from software updates which have been issued to solve problems faced by other tablet and smartphone makers.

The bottom line is the Kindle fire has 47% five-star reviews and 13.3% one-star reviews.

Altigen's iFusion: Fuses the Desk Phone & iPhone

December 2, 2011



The smartphone and tablet are taking the world by storm and this information isn’t lost on Altigen Communications the company who literally revolutionized the communications space in the nineties by merging the best of the PC and telephone into an office phone system for small companies. I remember meeting the company’s VP of Marketing Gary Andresen in 1996 as he showed the fascinating concept of merging the best of the PC and telephony worlds. For the next ten years or so Altigen evolved and went upmarket but in the past few years they’ve been very quiet. Part of the reason for the slowing in PR and marketing has to do with the company retooling its portfolio and evolving its strategy.

iPhone to Get 4 Inch Display?

November 29, 2011

Two weeks ago I discussed my smartphone envy after using the Samsung Galaxy S II smartphone which sports a dual-core 1.5 GHz processor, 4G and a bright Super AMOLED Plus Display. I suggested that Apple needs a 4.5 inch display as well - and interestingly the latest iPhone rumor says the next iPhone will have a 4 inch display. Sure, this is a nice step up from 3.5 inches but I prefer the larger screen in part because it is easier to type on.

One hypothesis I have about why the Android tablet market hasn't taken off (Amazon Kindle Fire aside) is that the latest crop of Android smartphones are similar enough to tablets to keep users from needing both devices. If you use the Kindle Fire as an example, it has a 7 inch screen - just 2.5 inches larger than the aforementioned Samsung - not such a huge difference.

In fact Apple is probably afraid if it makes the iPhone too large - it will not only make it less portable but eat into iPad 2 sales.

One other point I need to clarify is the iPhone 4S does indeed render web pages a bit faster than the Samsung Galaxy S II based on my testing but then again, every page I tested had Flash and iOS doesn't have to deal with it while the Samsung does.





Do Apple and Google Need to be Carriers?

November 15, 2011

Some might argue Apple is so dominant in-part because they are control freaks. Supply chain, software, hardware, OS, CPU, you name it. Ditto for Google - with proprietary cloud-based systems which are hyper-efficient and scalable, their operating system is the one you want to emulate. In fact, you could argue much of the move to the cloud is an effort to emulate the way Google does business.

And this brings us to control of the wireless experience.

I Use Google and You Siri are no Google Killer

November 14, 2011

I worry more it will kill the public’s interest in speech rec

I have been reading with great interest all of the back and forth chatter on the web regarding Apple’s Siri and its merit as a Google killer and as I read these articles I wonder if many of the people writing these stories have followed the speech technology space these past decades. In 2000, I ran a show called Communications Solutions and on stage I did a live demo of General Magic’s Portico calling it a killer app – the next big thing. It was incredible to me and it worked pretty similarly to Siri. Sure, Apple’s speech rec “wizard” Siri has enhanced functionality allowing you to do information searches but in a decade you would expect such advancements, right?

But one has to wonder why is Siri the Google killer and why now?

Plantronics Headset Line Exudes UC Dominance

November 3, 2011

Recently I received a care package from Plantronics with a number of their headsets and other products and when I opened the box it served as a not so subtle reminder of just how dominant the company is. Back in 1982 when my company TMC (I am CEO) launched the first magazine in the call center space, Plantronics was one of the few companies in the market and almost 30 years later they have evolved into an organization delivering unified communications endpoints for virtually every segment of the market.

Blackwire C435

China App Market to Surpass US by 2013

November 2, 2011

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