Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AT&T

iPhone Driving Wireless Broadband

July 23, 2008

For years, carriers worldwide tried pushing wireless data services and have been disappointed at how fast consumers were adopting the technology. What they failed to realize the entire time they were investing billions of dollars in network infrastructure was it isn't the concept of wireless data consumers were avoiding, it was the crappy devices which existed.

I feel like I write about the iPhone daily and I swear I don't want to do this but this device is really changing things for the better in the communications world. You see, AT&T released solid second quarter earnings with profits up 30% today. Thanks in part is due to broadband wireless plans courtesy of you guessed it -- the iPhone.

Frankly the AT&T's "The Internet is Hiding" campaign gets on my nerves but like the commercials or not, people are purchasing wireless Internet from the new Ma Bell in record numbers.



ITEXPO: Exhibits 90% Sold Out

July 21, 2008



There has been more interest in ITEXPO Fall 2008, Los Angeles, CA September 16-18 than any other Internet Telephony Conference & Expo I can remember in recent years. It seems people are beginning to realize this show is the only major IP communications event left -- it is growing quickly and it draws attendees from around the world.

If you are looking to reach service providers, enterprise customers, SMBs, resellers or the communications industry at large -- you should consider being at this show.

A participating companies list I picked up from an upcoming TMC press release is as follows but really, every important company in telecom will be represented in multiple ways. (please do not get offended if your company is not here. If I added all participating companies -- my readers would get fired because they would spend their work day trying to get through it all -- instead of getting their jobs done).





Recover Blocked Caller-ID

July 21, 2008

Did you know Caller-ID information is still potentially being sent -- even when Called-ID is blocked? If you have an Asterisk box and use certain SIP trunking providers, you can actually recover Caller-ID information that was not supposed to be sent in the first place.

Flowroute is one SIP trunking provider which sends Caller-ID and other information with calls.




According to the video above, you need to take the call information from such a service provider, strip out the privacy bits and forward the number.

You then take the configuration information, copy it into Asterisk and make some modifications using VI or other visual editor.

You then forward the call to another phone number and voila, the private call becomes a non-private call.

Isn't telecom cool? For more information on geeky things like this and also tips on how to make money when developing telecom apps, be sure to be at the the Communications Developer Conference September 16-18, 2008 in LA. See you there.

Video Credit: Kevin Mitnick and referral thanks to phant0ms1gnal and engadget.

I should point out the sound went in and out for me on this video in both IE and Firefox so if it happens to you, you aren't going crazy.
















Buy a VAR/Interconnect in Los Angeles

July 21, 2008

Show Me the Opportunities!

July 19, 2008

This past week has had me thinking a great deal about telecom and how it is evolving. I have come to some conclusions worth sharing. The first is that customers could care less about walled gardens. Sure, we hear complaints from some about how walled gardens are bad - but consumers don't care.

The Local Starbucks is Closed

July 19, 2008

If you were wondering whether your favorite Starbucks will be one of the 600 stores the company is about to close, the entire list (PDF) of stores to be closed has been made available.

California will see just under 90 stores shut down while Florida and Texas just under 60. TMC's home state of Connecticut will lose five stores -- the closest is about ten miles away from TMC and a store I have never visited. Digium will lose one store in its home city of Huntsville, Al (Madison Square Mall), Manhattan will lose six and Southhampton is the only location in the prestigious Hamtons to be whacked. Expect stores to close early next year.

There have been petitions circulaing to save specific locations and government officials are trying to persuade the company not to shut certain stores.

What I find amazing about these incidents is that many used to complian that Starbucks killed off the local coffee shop and made coffeee a chain-like experience.





CRG West's 32americas

July 19, 2008

New York's newest carrier neutral data center is CRG West's 32americas facility located at 32 Avenue of the Americas. The 50,000 square foot facility will deliver the power and peering opportunities companies need to reduce costs and manage their network.

You may recall an earluier entry about CRG West's One Wilshire building.

CRG West's new 50,000 square foot New York colocation facility offers up to 150 Watts/SF and has connectivity to the building's existing meet-me room which has over 50 carriers, networks and service providers.

Customers can license single 7-foot cabinets or up to 10,000 square feet of customized cage space.

One of the key advantages to the New York colocation site is its ease of geographic access. The facility is centrally located in New York City and has close access to the subway system.







iPhone Lines Persist

July 18, 2008

iPhone: Stand in Line, There is no Choice

July 17, 2008



What is it about the iPhone that makes it so special that people will stand in line for it for hours on end? I think I may know. I have been trying to get one of these things for about a week and I have driven over 30 minutes looking for AT&T stores that carry this gadget. For the record, this faster iPhone is being purchased for TMC Labs and as president of TMC I thought a perk would be to buy the device.

Contact Center and Service Provider Similarities

July 17, 2008

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint are a few examples of such companies. This is not so surprising mind you when you realize how remote agents resemble service provider customers and the theing they have in common is the need for an SBC.

In addition there has been growth in the hosted contact center market and as more service providers have become interested in providing such services worldwide they need to work with call center vendors who can supply them with the solutions they need.

Featured Events