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Nortel's Joel Hackney Discusses Earnings

May 2, 2008

Nortel announced earnings today and to get more detail on the news I had a chance to speak with Joel Hackney, President of the Enterprise Solutions Group at Nortel.

Some details worth sharing... The company's net loss widened but revenue was up 11% and gross margins have been increasing for six quarters. Operating margin was just under 5% which is up from the prior year.

Overall, this interview shows that many communications companies continue to do well in a slower economy.

For more details, check out this podcast interview.

You can find more Joel Hackney interviews here.

Posted in AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, E-Commerce, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Nortel, Open Source, Patent, Personal, Podcast, Rates Technology, SIP, Science, Security, Speech Technologies, TMCnet, Technology, Unified Communications, Verizon, Video, VoIP, WiMAX, Wireless

Interop Bound and Thanks

April 27, 2008

Another year, another Interop. I am off once again across the country to Vegas where I will likely spend more time standing in line than I will sleeping. How amazing is the fact that you can build a city in the middle of nowhere and after fifty years get people from all over the world to come visit your city and spend their precious time waiting. Waiting to gamble; waiting to eat; waiting for a hotel room; waiting, waiting, waiting.

Thankfully I will have all my gadgets and gizmos and will continue to blog and email away while I wait, wait for everything.

Having said all that, although I do despise the cab line that comes with the Vegas airport I do like the fact that the airport is not too far from the strip and moreover, at least Vegas is closer to Connecticut than California is.

How is that for turning my lemons into lemonade?

Posted in AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Conferencing, IP Communications, IPTV, Microsoft, Nortel, Open Source, Patent, Security, Skype, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, Wireless, Yahoo

Haptic Feedback May Come to iPhone

April 26, 2008

Whether the rumors are true regarding Apple working with Immersion to add haptic feedback to Apple's touchscreen devices is true or not it seems obvious to me that every touchscreen device needs to embrace this tactile feedback mechanism. The way it works is when you press a button the device emits a vibration which is more like the feedback you would get from touching a real key.

I for one have never been a fan of the onscreen keyboard that Apple provides on it's cellular phone. Haptic feedback would help and I am sure Apple is exploring adding the technology to its devices as to do otherwise would put the company at a disadvantage in a competitive market.

[engadget]

Posted in AT&T, Apple, Consumer Electronics, Technology

PhoneTag, The New Simulscribe

April 25, 2008

Jamie Siminoff beams with enthusiasm as he explains to me in this podcast about his excitement regarding his company's name change from SimulScribe to PhoneTag. According to Siminoff, sales have increased dramatically since the announcement of the new name and moreover, his customers feel more comfortable recommending the service to others as the name is now easy to remember.

Why else is Jamie so happy, what new features does the service now offer and where is his laptop located? Well for answers to these and other pressing questions, be sure to check out the podcast.

Posted in AT&T, Apple, Avaya, Blackberry, Broadband, Call Center, Cisco, Consumer Electronics, IP Communications, Microsoft, Nortel, Podcast, SIP, Security, Skype, Speech Technologies, Technology, Unified Communications, Verizon, VoIP, Vonage, Yahoo

Headed Back From Paetec World 2008

April 24, 2008

I really had some great meetings today with Fortune class companies who are in various stages of deploying VoIP. It is always great to get to spend time with these companies and learn about their challenges and success stories. I plan to cover this more thoroughly soon.

I have an immense amount of notes I need to digest it all and post in a way that helps my readers the most. I expect to do some of this in the flight back.

Posted in AT&T, Avaya, Broadband, Cisco, Conferencing, IP Communications, SIP, Technology, Unified Communications, VoIP, Wireless

Blackberry Voice Search

April 23, 2008

TellMe just launched a new application which allows people to use their Blackberry for voice search. utilizing the TellMe speech recognition engine and Microsoft Live Search, you can have search results automatically localized if you happen to have a GPS-enabled Blackberry.

This is a pretty big deal as it brings voice and local search together and shows where the search business is headed. It also shines light on what the real reason was for Microsoft to purchase Tellme. Not that any of us are surpised of course.

What might be worth discussion however is the fact that Microsoft would support RIM with an application which makes the Blackberry more attractive.

Posted in AT&T, Apple, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, E-Commerce, FCC, Google, IP Communications, Microsoft, Nortel, SIP, Security, Speech Technologies, Technology, Unified Communications, Verizon, VoIP, Vonage, Wireless, Yahoo

SimulScribe is Gone. Long Live PhoneTag

April 23, 2008

You've definitely heard me go on about voicemail transcription and just how amazing it is to have your voicemails transcribed and e-mailed to you so you never have to dial into your mailbox again.

One of the companies leading the charge in voicemail to text or voicemail transcription is SimulScribe and they have just changed their name to PhoneTag.

As company founder Jamie Siminoff describes, the new name is much easier to remember.

Will this new name change the company's fortunes? It is unclear but the name certainly is easier to equate to what the company does. Personally I liked the old name -- but then again I also like to blog before the sun rises. Obviously I am not the average target customer.

Posted in AT&T, Call Center, Consumer Electronics, IP Communications, Speech Technologies, Technology, Unified Communications, VoIP, Wireless

Danny Windham Podcast

April 18, 2008

Yesterday's podcast with Digium's CEO Danny Windham is getting a good deal of exposure and a number of people have been commenting on it to me. There is also a related article written by TMCnet's Susan Cambpell worth reading.

For more, check out Digium: Driving Revenue in an Open Source World

See Also:
PhoneFromHere.com Teams with Digium on Embedded Java Softphone 3Com Selects NETXUSA as Value-Added Distribution Partner Phybridge Intros UniPhyer Solution for IP PBX and Open Source... Critical Links Adds Features to edgeBOX 4.6 Office-in-a-Box Appliance

Posted in AT&T, Avaya, Broadband, CRM, Call Center, Cisco, Conferencing, IP Communications, Microsoft, Open Source, SIP, Technology, Unified Communications, VoIP, Wireless

SMS Saves Lives

April 18, 2008

The only thing better than seeing the world interconnecting with technologies such as SMS, is seeing health care providers taking advantage of the latest gadgets and technology to help curb disease outbreaks and improve prescription compliance.

Case in point is antibiotics which should be taken to completion... There is nothing like a cell phone SMS reminder on a daily basis letting you know you have to take your pills for 10, 9, 8, 7... more days.

One would imagine there is nothing like SMS and e-mail to help ensure we reduce the chance of contagious diseases becoming a pandemic.

TMCnet's Tracey Schelmetic has more on how health care providers are turning to wireless technology to keep us healthier.

Posted in AT&T, Apple, Broadband, CRM, Call Center, Consumer Electronics, FCC, Google, IMS, IP Communications, Microsoft, Nortel, SIP, Security, Skype, Technology, Unified Communications, Verizon, Video, VoIP, Wireless

Podcast: Danny Windham, CEO Digium

April 17, 2008

How does a company go from being a leader in the open-source communications space while simultaneously looking to generate revenue? Even open-source purists realize that companies supporting this movement need a way to generate earnings.

Digium, the sponsor and maintainer of Asterisk is actually dealing with both ends of the spectrum as they look to boost their profits and grow. Danny Windham was brought in as CEO about a year ago in fact to ensure the company supports the developer community while simultaneously growing profits.

In a podcast interview, Windham shared many of this thoughts with me about how he runs the company and how Digium looks at the small business market, what sorts of alliances we may see going forward and where he believes open source is on the technology adoption curve.

An special area of interest to me is where Windham and company sees the intersection of open source and Web 2.0. In a mashed-up world the opportunities for developers grow exponentially and allow customers to enjoy breakthrough applications from programmers across the world looking to make communications more effective.

Posted in AT&T, Avaya, Broadband, Call Center, Conferencing, IP Communications, Open Source, Podcast, SIP, Security, Technology, Unified Communications, VoIP, Wireless

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