Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AT&T

Telecommuting Slowdown

February 28, 2008

While I have been espousing telecommuting and moreover discussing frequently how IP communications enables companies to hire remote workers without losing productivity... Even I have been a bit surprised that some companies have such a large number of at home workers.

This man just received an e-mail requesting he start coming to the office


For example call center agents do not necessarily need to collaborate in a face-to-face fashion with their peers and one imagines there is no productivity lost when these workers work from home.

But other workers do benefit greatly from human interaction unencumbered by internet protocol.

So I guess my surprise comes in response to the types of positions that have been assigned to work-at-home personnel.

It seems that some of the companies who were the leading champions of telecommuting are pulling some of their workers back.

I wonder if these organizations think they may have overdone it it when it comes to telecommuting and are now pulling people back in an effort to find the right balance between the two forms of work.

More














Did Comcast Hire People to Attend the FCC Forum?

February 28, 2008

There have been a  number of reports that Comcast filled the recent FCC Forum with its employees and people off the street who were paid. By doing so, many claim the company denied access to people who had legitimate concerns.

The company acknowledges it hired people to wait in line to hold spots for Comcast employees. It seems that some of these placeholders may have made it in the building as there are photos of some people sleeping through the debate.



Then again, these could just be very bored Comcast employees. Let's face it, an FCC meeting discussing the minutiae of net neutrality is not riveting content.





What Nortel Should do Now

February 27, 2008

Nortel will be cutting 2,100 jobs and shifting about one thousand more to areas which have lower costs. These actions are in response to a wider loss in the fourth quarter.

The company remains optimistic about its long term future and they are in a good position from the standpoint of having an enterprise and carrier business. As I have said in the past, generally, one is strong while the other is weak.

The challenge for Nortel may just be the sheer size of the company which makes it difficult to manage. Having so many divisions and product lines makes it tougher to turn the ship on a dime.

I have a number of strong relationships across the carrier and enterprise sides of the business and as an outsider I feel the company can do better if it brings its various units together even more closely than they currently work.

This is not an easy task of course but the company has solid technology, a great relationship with Microsoft and plays in multiple spaces which should offset one another.

These job cuts along with some restructuring could help the telecom giant become more nimble which should assist them as they head into a tougher economic environment.

And one last point...











Some Webinars to Witness

February 25, 2008

If you aren't aware, it seems like my responsibility to at least mention some webinars worth attending. They happen to all be webinars that are hosted by TMC.

I am going to try to attend them all. Some of the more interesting ones to me have to do with cutting edge tech. So multicore, IMS applications, unified communications, hosting and analyzing success factors are ones I am drawn most to.

Of course, you can feel free to take a look at this list and make your own decisions on which one(s) suit your needs most.



Thank You Kevin Martin

February 25, 2008

It seems as if FCC Chairman Kevin Martin is the champion of the US citizen today at the FCC Forum as he seems genuinely concerned that there is discrimination taking place on the internet. Moreover he seems concerned about the problem of traffic slowing without disclosure.

This is exactly the issue I brought up last night and I agree 100% that Chairman Martin needs to ensure service providers are more forthcoming with what they do behind the scenes.

These providers are in a position of great power and I am all for them making money... I just want to ensure that there is full disclosure when they do things that alter our broadband access behind the scenes.

Here is what I said last night:

For example, I do not have an answer to the issue of service providers slowing down certain applications. If indeed this is done for the good of all users on the network, then is it so bad?

But then again, perhaps the biggest issue is that of transparency.









The US Entrenched in the Communications Third World

February 25, 2008



A year ago I wrote an entry titled Living in the Third World of Communications and boy, I must have been really pissed off on that day because I usually don't tell politicians they need to be sure they aren't the reason their kids have two telephone companies to choose from instead of hundreds or thousands.

I kept thinking about living in the third world of communications when I saw this post regarding a new Panasonic phone with specs that make it a must have. The model is the Panasonic P905i Viera phone and its 3.5 inch screen has 854x480 resolution. This is a breathtaking amount of pixels to put on a phone and allows for some incredible web surfing and TV watching.

In fact, Google tells me this device has 5.4 times the pixels of my brand new Windows Mobile device. Only country music makes me sadder than seeing this in writing.

As you might imagine there is a dedicated TV tuner processor and mobile banking built-in to this incredibly sophisticated little device.







FCC Forum Starts This Week

February 24, 2008

This week there will be an FCC Forum in Boston where the FCC will be discussing many issues regarding the future of the internet. While the lobbying system of the US is wonderful in that it allows many to have their voices heard in Washington, the problem has been in many industries, the people with the most money scream loudest.

As is so common in many situations, the squeaky wheels get the grease. And let's just say that large phone and cable companies are professional squeakers. Again, not that there is anything wrong with this from a shareholder perspective and even in terms of the law… Lobbying is within a companies' rights.

So it will be with great interest that I watch what happens at the FCC Forum next week.



More SMB Communications Growth

February 22, 2008

Jamie Siminoff on The Big Idea

February 21, 2008

HotSpot @Home Talk Forever Home Phone

February 21, 2008

Featured Events