Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AT&T

Skype Shows us Closed Can Win

December 3, 2010

Dan York at a recent ITEXPO - specifically the collocated Cloud Communications Summit - Dan is on the right and Thomas Howe is on the left
 

Yesterday I discussed how open always wins referring to the competition between Apple and Google's Android and a side conversation was started on Facebook questioning my assertion. I took the opposite viewpoint in a comment and mentioned that Apple does have a lock on customers via iTunes as well as the App Store which have a tremendous lead in the market.

I was reminded of this discussion when I read how Dan York of Voxeo is espousing the virtues of Skype - a closed provider of communications - when Voxeo and Dan are huge proponents of open ecosystems.

As I read the piece, I became fascinated at how Voxeo has chosen to use Skype as a way to make the company's operations better - utilizing persistent group chats which focus on various subjects.

The point is that using these chats, the company which consists of many people located all over the world and some who travel are able to not only communicate effectively but are able to rapidly be brought up to speed on various topics after getting off an airplane by just logging onto Skype.

Dan mentions that there are other alternatives but it seems from the outside anyway that habit will keep the company using Skype for a long while - even if a better solution comes along immediately.

And this gets us to the counter of the open always wins argument - if you have loyal fans and/or people who habitually uses your interface and are happy with it - or some other differentiator, it becomes tough for competition to come in and take the market over. Even if the new competition is open.

Let's recall that compared to Apple and iOS, Windows Mobile was very open - it just wasn't as good as Apple's OS - and there was no contest from a marketing perspective either.

Apple definitely put together a more pleasing experience and were able to do so in part because they owned the stores, hardware and  packaging.

But now, Windows Phone 7 and Google's Android are taking some of the best parts of the Apple experience and replicating and in some cases improving them.

This in and of itself may not be enough to win against Apple but what the open approach has is a slew of hardware partners making devices in a variety of form factors. Some of these device sizes may catch fire.




















And Then it Hit Me, Open Always Wins

December 2, 2010

We know the history of the PC market - Apple had great products but a closed ecosystem and subsequently the PC - originally based on IBM components and design eventually won the war for the desktop.

In the eighties, I made the choice to move TMC to desktop publishing on a PC instead of Mac because the horsepower per dollar of the PC was so far superior. It turned out the manpower wasted in the short-term based on this decision showed I made the wrong choice. By the mid-nineties however, I was convinced that a single computer platform for our entire organization did make the most sense and as a result in hindsight, I was correct.

Fast forward to today, Apple is designing products which are superior to others but they are generally more expensive and closed. In many cases they are so closed you can't swap a battery or add memory or decide which applications you want without the express approval of Steve Jobs.

This past July, I asked if Apple was making the same mistake from the eighties in the mobile arena because when I saw the Motorola Droid X I realized this device was better than the iPhone in a few important ways.





NSN Boosts Apple Performance with iOS 4.2

November 30, 2010

Has mobile phone signaling been reborn?


A smart move by Nokia Siemens networks was to upgrade its network equipment so that mobile devices can have faster data access while increasing battery life and decreasing network bandwidth use. Apparently Nokia mobile phones and Apple phones with iOS 4.2 software are able to leverage this new way of working to make their devices better.

In one case, as a result of this upgrade, NSN claims an operator has found mobile devices have almost double the battery life. In another, a carrier was found to have up to half the signaling traffic!

These are important steps in the right direction and I am interested in learning whether there is increased or decreased value for heavy data users as opposed to light users. Moreover, is music streaming which is constant assisted more by this technology than web surfing and/or app usage?

The move on the part of NSN is a very good one and now that handset makers have bought in (well it isn't a surprise than Nokia did) I hope to see more collaboration between NEMs and handset providers to enable even more benefits for end-users and carriers.








Back from Budapest

November 22, 2010

I just got back from Budapest, Hungary and it was a great trip and I met met lots of great people - many readers thankfully at the Dialogic Connections Conference. Jim Machi at Dialogic was nice enough to write up the conference and include me in his piece.

Apparently the fact I like to talk a lot makes people think I should be in politics  but strangely my wife says I don't talk enough - I'm still trying to figure that one out.

In terms of Budapest and travel there - here is what you need to know:

  • The weather seems similar to New England.
  • There are many gorgeous buildings, statues and castles worth seeing.
  • 99% of people speak English.
  • They are very friendly and many people asked me how I like their country and one person even asked me to bring my business there.
  • The food is good - I ate some sort of mountain animal - a sheep or goat or something called a mouflon which was great.
  • Be sure to go to a restaurant called Spoon - basically a floating establishment in a ship and Golden Dragon in the art district in Szentendre - an hour or so from Budapest by train.
  • There are lots of free and open WiFi APs everywhere and the 3G is pretty fast as well.
  • You can also get hot wine and cider all over the place and a bus tour is a must.
  • Unemployment is around 30% but it seems like a very safe place.
  • The currency is not part of the Euro - they use a Forint which is very inflated and a hotel stay at a top location can cost as low as $150. One dollar is worth over 200 Hungarian Forints BTW.
  • And no, I didn't see Brad Pitt or Angelina Jolie.

Related articles






Mobile Device More Important than Underwear for Travelers

November 16, 2010

It isn’t often I start a product briefing with a Twitter feed – but when I spoke with Chuck Dietrich, CEO of SlideRocket we started out by looking at a live feed of Tweets describing how awful PowerPoint is. And while the idea isn’t new – after all, death by PowerPoint (Tweet stream) has been used for ages, many people who use the program often know there has to be a better way. And this is the exact area where SlideRocket focuses. But more on that later.

A Technical Look at HD Mobile VoIP

November 14, 2010

Ixia Shows Testing Not a Bad Place to be

November 13, 2010

The tech and communications markets have been generally stable and if anything a beacon of light in the turbulent waters of the general global economy. Specifically though the testing market is doing fairly well – if you are in the right segments of course. Let’s just say circuit switched testing isn’t going to be a hotbed of growth anytime soon.

One of the players in the market Ixia, has been aggressively consolidating the space and looking to become very well-rounded in the last few years acquiring the Catapult and Agilent N2X Data Line.

Tehrani at Dialogic Connections in Budapest

November 13, 2010

Next week I'll be in Budapest, Hungary at the Dialogic Connections event where I look forward to being involved as an interviewer and learning more about what the company is up to. I look forward to seeing many of you there and here is an easy registration link for the event which has Executive sessions on November 17th and technical sessions on the 16th.

Time Tuesday Wednesday Thursday 8:30 AM
Technical Track
  • IVVR
  • Video Conferencing
  • HD Audio
Dialogic Welcome Distributor Forum Executive 1:1 Technical Track
  • Location Based Services
  • Interview of Nick Jensen and Doug Sabella by Rich Tehrani

    Rich Tehrani, CEO of TMC, is a Communications and Technology expert, visionary, author and columnist who has guided the media company through a period of unprecedented growth. Tehrani, who has served as an expert witness and been quoted frequently in such publications as the Economist and New York Times, is responsible for driving the strategic direction of the company. Rich has personally conceived many of TMC’s most innovative, community-building media properties online, in person, and in print.




My Favorite Headline

November 12, 2010

Over the Top Video a Threat Today?

November 8, 2010

Gary Kim has interesting thoughts about whether consumers are cutting the TV cord or the current subscriber losses we are seeing are due in-part to the economy and consumers deciding to forgo payments on cable.

Here is an excerpt:

Still, that could lead to years of trouble, and could lead to a definitive shift to online video if the content providers decide to shift more support to online delivery. 

Some 13 percent of current multichannel video subscribers in the United States say they are "somewhat" or "very" likely to cancel their current subscription in the next 12 months, and not sign up with a competing provider, according to a survey of 2,000 U.S. households recently conducted by Strategy Analytics (News - Alert).





Featured Events