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Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AT&T

Metaswitch Forum 2010 CTO Show

September 23, 2010



Federating and aggregation are key to carriers looking to compete in the new world was a message from the Metaswitch Forum this morning during the CTO Show presentation. Andy Randall, senior vice president of marketing and business development, sets the stage for CTO Chris Mairs who lays out a service provider blueprint for the next decade.



The audience was presented with a a colorful history of technology starting with the steam engine to the present and there was lots of talk about common day opportunities.



One recurring theme was Google as customer - carriers know the search engine is competitor but talk of working with them as a customer was frequent. Other discussions revolved around open APIs and and the company will participate in ecommerce and social networking companies through loose affiliations.



Transition to cloud will be a fundamental reconfiguration of our business and those adjacent to our own. Carriers will have to look to new ecosystems to replace current revenue streams.













ITEXPO Article in Smart Business

September 22, 2010

Metaswitch Forum 2010 Photos

September 22, 2010

ITEXPO West 2010 News and Interviews

September 22, 2010

ITEXPO is almost here - and there will be lots of news broken at this event based upon what my team tells me. In addition, some of the early news on the event is beginning to break and I hope to see you October 4-6, 2010 in Los Angeles.

Check out this article on Aculab's new products, AMS Server & ApplianX IP Gateway 2.2 to be released at the show. AMS Server gives developers more choices for creating telephony-based applications through its API support of both C# and Python, the preferred languages of many business-oriented application writers.

22nd ITEXPO in 2 Weeks

September 21, 2010

This ITEXPO in Los Angeles in two-weeks will be the 22nd event and our best ever. Check out this message my team was nice enough to put together on my behalf today:

From Rich Tehrani, TMC CEO
----------------------------------------------------
ITEXPO West 2010 - The 22nd ITEXPO
October 4-6, 2010
Los Angeles Convention Center -- Los Angeles, California
www.itexpo.com




So Many Reasons to Attend ITEXPO in 13 Days

Dear Colleague,



ITEXPO West 2010 Hotel Situation

September 21, 2010

Genband Perspective 2010 Live Blog

September 21, 2010

CMO Mehmet Balos takes the stage and gives overview of the day - the goal is to better explain the company's goals and future.




President and CEO Charlie Vogt takes stage



2/3 of marquee SPs in 80 countries use Genband.
We are the single largest private company in telecom.
Takeaways from this event:

  • We are innovating more than anyone else
  • We are growing
  • We are global

Class 4 and Class and 5 switches were not forklifted as fast as we thought - but we see an opportunity as switching in the core becomes a bigger deal for carriers.

We consolidated 2,000 COs for Verizon to 200 - same features and functions with 10x less central offices.

Traffic and policy management will become big area of growth for us as well as:

  • switching
  • networking
  • services

Other areas of focus are network tranformation, convergence and broadband.

We have already shipped 200,000,000 IP ports!

Company founded 1999 under name General Bandwidth. We still ship original G6 gateway - has evolved into VoIP.

Packet line gateway - allows you to take all traditional interfaces and connect it to a softswitch. We acquired legacy technology from Siemens. We developed relationships with TEMs in tier 2-3 market.

There still needs to be more consolidation.


In 2008 we acquired ReefPoint - put us in networking business - we were in switching business before this.

We spent the last 18 months working on S9 - SBC - and it has twice the density of anything on the market.

We acquired the gateway division of NSN.

All the media gateways NSN uses in fixed world are from Genband.

We also have relationships with Ericsson and Alcatel-Lucent.































Genband Perspective 2010

September 20, 2010

Improve Call Quality and Save Lives

September 20, 2010

Apologies for the extreme headline - but please hear me out 

I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies billions of dollars but it adds to customer stress. More than a third of call center calls have poor voice quality according to the survey and more important is the fact that 30% of consumers surveyed said they had voice quality problems with more than half their calls while up to 68% of these people would hang up and potentially call a competitor.

So roughly 20% of customers calling could be hanging up and calling the competition because voice quality is sub par.

Off to Genband, Metaswitch then ITEXPO Events

September 20, 2010



September is here and so is conference season as I head to Genband Perspective in Texas and then Metaswitch Forum in Orlando, FL. Genband has been on a tear recently with acquisitions in numerous categories as well as organic growth. I am very interested to see how much progress the company has made since my last visit with them.

Metaswitch too has been growing quickly and they've made a few acquisitions as well.

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