Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


TMCnet Videos now More iPhone/iPod/iPad Friendly

April 21, 2010


We have spent a considerable amount of time rearchitecting the TMC video site to be more friendly with Apple products which don't support Flash. Our solution has a few parts and for those of you who like video, here are some options. On an iPhone/iPod you can just go to where you will be presented with a video option showing some of our more recently recorded videos as well as recent stories. We have an iPad 3G on order and will test this site out on the device when Apple releases it.

Interop News and Information Technology Site on TMCnet

April 20, 2010

As I head to the Cloud Expo show today I thought it made sense to make sure my readers are aware of two important TMC sites which you may want to bookmark to stay current with important news of the day. The first is our InfoTech Spotlight site which will keep you up to date on the world of information technology. An easy way to remember the url is just to use the initials IT instead of WWW in the TMCnet domain name or


Another important one is our Interop news site which has a domain name which is not as easy to memorize so you can just search for it or bookmark the link. I hope you find them both useful.

VanillaSoft: Social Media Important in Sales but Watch Time Waste

April 13, 2010

I recently sat down with Ken Murray - President & CEO VanillaSoft to discuss his views on social networking, prospecting and making more sales. His company sells a solution which helps companies manage leads more effectively by providing an autodialer, next best call logic and a real-time dashboard The company's CRM system provides inline document management, call scripting and a preview and progressive dialer. The latter provides greater productivity increases but decreases how much the agent knows about the client before making the call.

Ken Murray - President & CEO VanillaSoft discusses how sales and marketing has evolved from outside sales to inside sales and more recently social media-based selling/lead generation


Other features include call recording but what was more interesting to me were comments Murray made about social media.

Tango Networks Deploys Carrier FMC

April 12, 2010

If you want to know how carriers choose equipment providers to partner with look no further than the mating habits of the Sumatran Rhinoceros. Before you ask me if I am willing to share some of my medication with you, please hear me out. You see the male rhino has to fight off other rhinos and then chase the female for potentially long distances until mating is allowed.

And this is exactly the sort of thing that happens when carriers decide to partner with an equipment provider.

Varaha Extends FMC to NEC UNIVERGE

April 11, 2010

As mobility becomes a larger part of boosting productivity and satisfying the desires of companies to keep workers connected, NEC has partnered with FMC company Varaha to add value to its solutions. NEC has always been a solid tech company but they have decreasing mindshare in the enterprise/SMB market according to VARs and corporate buyers I encounter. They certainly aren't alone in this regard but to counter a lack of mindshare they have done a very good job of making aggressive acquisitions and relationships over the years. Sphere and Active Voice /AVST come immediately to mind.

Communications and Tech Trends From Dallas

April 9, 2010

I am back from Dallas, TX where I met with dozens of communications and tech companies and I gained a great deal of insight on industry hotspots as well as where the speed bumps are.

Open Source

Based on the resellers I spoke with, the move to open source continues with more of the agent community and interconnects 2.0 learning about and selling these solutions.

IP Security Cameras

I spoke with Robert Messer of distributor ABP and he shared with me the wonder of IP security cameras which work with digital signage to show alerts on screens throughout an office. He mentioned that people think twice about getting their hands caught in the cookie jar when they realize it could be broadcast throughout a company.

Adobe, Google Partner on Flash, Chrome Integration and APIs

March 30, 2010

This weekend we will see the launch of the new Apple iPad, a device which has the potential of being very successful if early indications are accurate. But for all the benefits this new computer form factor may bring its audience, it won't be packing the web's most popular plug-in... Adobe's Flash. Apple has already shown the iPhone and iPod Touch can sell very well without Flash and if they can sell iPads in record numbers as well, perhaps Apple decide their computers will no longer need to run Flash either.

Google Apps Marketplace Brings Walled Garden to the Desktop

March 10, 2010

Years back TMC launched a magazine titled IMS which stands for IP Multimedia Subsystem - and represented an architecture model allowing carriers to open up their networks to developers who would in turn take a revenue split in exchange for allowingtheir apps to run on the carrier's network. Customers of the service provider would be provided walled garden access to services - they would be pushed to use authorized apps. Fast forward some years and now the app stores are owned by Apple, RIM, Nokia and others. The carriers were just too slow to implement their models and perhaps they were the wrong class of company to be involved in the software business.

Skooba Launches new Tech Organization Case

March 8, 2010

Updated and corrected March 11, 2010 -- Please read till end.

I feel like when I fly I have as many wires in my laptop case as the airplane has inside its hull. When you add in the memory sticks and batteries and various chargers for every device and then realize I like to have USB versions of many chargers, you can understand why my laptop case would have to pay for a second seat if it was a passenger.

Here is a nice photo provided by the company

When Skooba let me know they have a new cable organizer coming out I had to try it if for no other reason than I am the most qualified person to test one of these things out.

Let Companies, not Government Create Jobs

February 23, 2010

Maybe it's because I am a techie or perhaps because I have seen how the post office, tax code and department of motor vehicles works - but I am fairly certain that an investment by Intel - in this case $2 billion for new US companies will generate 100x more lasting jobs per dollar than the US government via stimulus and/or jobs bills. It is worth pointing out that there are other firms investing as well bringing the total investment amount to $3.5B.

The reason VC firms are investing now is they feel more secure about the future and sense the opportunity to make money. This is what drives capitalism -- the opportunity to make money.

History has shown the US economy is vibrant and ever-evolving.

Featured Events