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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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NetIQ Automates Information Technology Processes

May 25, 2009

As the world of information technology and IP communications converge, NetIQ is a company in the center of both markets, providing solutions which enable their customers to better manage both disciplines. The company's core business is IT process automation and recently at Interop I had a chance to speak with the company's Director of Product Marketing and Chief Technology Strategist, Todd Tucker. In the IT process automation market the company provides NetIQ Aegis which helps a data center deal with routine maintenance issues like reboots which often need to be done in a specific order. Moreover the solution automates many processes which are typically tedious and error prone, allowing tech teams to focus on more important tasks and companies to enjoy the benefits of less mistakes which are often costly.

Interop 2009 Trends, Virtualization, Cloud Computing, Ethernet and Wireless

May 25, 2009

I had a good time at Interop this last week catching up with the industry and seeing where the strengths in technology are. Some bright spots were virtualization, cloud computing, Ethernet and wireless. Some of the old guard companies I have tracked for years were impressive in the products they rolled out and others who were once networking giants had large, empty booths devoid of anything interesting.

Green/energy efficient computing was another hot button but there seemed to be less excitement about these areas than at last year's event.

Motorola Teams Up with Vocera

May 8, 2009

One of the more interesting trade show demos I have seen lately came from Motorola who was demonstrating their latest mobile voice and data solutions, such as their TEAM VoWLAN Solution (mobile access to toll-quality, PBX-based telephony, enterprise-grade Push-to-Talk, text messaging, email/calendar/PIM, Internet/intranet, line of business applications); TEAM Radio Link Solution (enabling basic Push-to-Talk talk-group communications capability between existing two-way radio systems and the TEAM solution devices); TEAM Express Solution (a downloadable voice client that enables basic Push-to-Talk communication between disparate devices); WLAN infrastructure; Voice-optimized data devices (mobile computers with rich data functionality and VoIP-enabled scanners); Security and management software.

An area of special interest was a demo of how verticals can increase productivity, responsiveness and collaboration with Motorola's integrated voice and data mobility solutions, Motorola also announced in conjunction with Vocera a new agreement to jointly deliver a way to extend Vocera's communications platform so it will work on various Motorola Enterprise Digital Assistants (EADs) and voice-over-wireless LAN (VoWLAN) smartphones so that healthcare staff can better access critical information, collaborate, provide improved patient safety and more attentive care, and otherwise streamline their communications.

The need for healthcare productivity increases have been touted by the Obama administration and as such it made great sense to investigate further.

To learn more, I caught up with Bart Lipinski, a Motorola External Communications Consultant; Russ Knister, Senior Director, Converged Enterprise Communications, Enterprise Mobility business, Motorola, Inc.; and Niraj Jain, Vocera Communications' VP Business Development.

TMC Wishes Greg Galitzine a Fond Farewell

May 7, 2009

For nearly 13 years, Greg Galitzine has been a tremendously valuable part of the TMC team. His career started as an editor for CTI Magazine in 1996. Where he reported on the collision of the computer and communications spaces including what we called IP telephony back in the day. In 1997 we convened a meeting with Greg to explore whether it made sense to launch a publication in the IP telephony space.

Unimax Continues to Evolve

April 29, 2009

While wandering around VoiceCon recently, I was struck by how many different kinds of communications platforms are available for organizations, and many companies attempting to tackle unified communications must eventually find themselves in a multivendor environment needing "unified management". How does one administer and do "Moves, Adds, Changes and Deletes" (MACDs) under such conditions?

Fortunately, I ran into Unimax at the show, a Minneapolis, Minnesota-based, privately-held company specializing in unified voice administration applications. Their flagship product, 2nd Nature, replaces the native interfaces of your multi-vendor PBX, voice mail and other business systems with a single, easy-to-use administration tool.

TMC Looking for Sales and Marketing Interns

April 29, 2009

If you look at TMC from the outside and find yourself asking how you can get a job as an intern at this global integrated media company which builds communities online, in print and in person while gaining marketshare regardless of economic climate, I have some great news to share. We are looking for a small army of interns who want to learn what it's like to take on major multibillion dollar media companies with infinite resources and consistently win.

We will teach you how to sell collaboratively - how to listen and to be loved by your customers (well most of them anyway).

We will teach you integrated marketing and online marketing - not theory but ever-evolving practice.

Brighter Spots of Telecom

April 29, 2009

Adtran has nearly two thousand products in its catalog and is in a good position to tell us where the business hot spots are.

I just had a conversation with Chris Thompson and Tammie Dodson at the company regarding the bright spots in their business and they tell me the optical side is doing well, partially because of the broadband stimulus activity which carriers are seeing. They expect this to continue as more details come out regarding this initiative.

Also they say their VoIP gateway business is strong as a result of companies exploring the cost cutting benefits of SIP trunking.

Welcome Back Patrick Barnard

April 24, 2009



I would like to welcome back Patrick Barnard to the TMC editorial team. Patrick has covered a number of different editorial areas at TMC over the years and recently left TMC to work on Multichannel Merchant. He is now back and his return is just a continuing reinforcement of how TMC is continually investing in its editorial talent -- just as we are constantly evolving our web technology, graphics, analytics, reporting and more.

Thanks to influential readers like you TMC has been blessed with hundreds of advertisers and exhibitors each year who partner with TMC to grow -- even in the face of challenging economic conditions.

We take sponsor and reader loyalty seriously -- looking to constantly improve to provide you with the best products we can.





Tandberg: Year of Videoconferencing Came and Went

April 19, 2009

In tech, one of the best punch lines around was "the year of videoconferencing." Since 1990 we heard the year of videoconferencing was coming soon and dozens if not hundreds of video companies have disappeared while waiting to take advantage of this new age of visual communications. I have been meeting with videoconferencing companies for many years and over the last few it has become evident that video is here to stay and it will become a bigger and bigger part of our lives.

The most recent conversation which drove this home was with Tandberg where I spoke with Tony Cook VP Marketing Americas and Rick Snyder President Tandberg Americas. The pair went on to explain how their business is doing well and that market research shows they are taking share of market from others.

Hi Availability Unified Communications from AVST

April 18, 2009

For over a decade TMC has covered AVST and their wonderful unified messaging solutions - which in the nineties were the talk of the industry. But as is sometimes the case, when the industry talks about the next big thing, it doesn't always take off overnight. While UM was slow to catch on in the nineties, the last few years have seen an explosion of interest in both UM and UC. While you may think this is a long time to wait, remember some are still waiting for the glorious age of OS/2 to finally arrive.

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