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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Avaya

Avaya's Support Strategy Emulates Successful Cancer Diagnostic Systems

June 23, 2011

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the media gets all warm and fuzzy about tangible things like new product launches – scoops and items you can put in the category of breaking news. Ironically though if you ask most companies what differentiates them from the pack, service and support is typically the most common answer. Yet, I can’t remember other companies asking me to meet their new head of global services.

Quad: The Death of E-mail and Cisco's Social Enterprise Ambitions

June 20, 2011

Quad moves to the cloud, has native Cius tablet support and offers better interoperability

Last week I took a train into the city from TMC’s Connecticut HQ to spend time with the Cisco Quad collaboration team – using Cisco telepresence technology and it was a fascinating look into the company’s foray into a post-email, collaborative enterprise world. First things first, I wrote about Quad and spoke with Murali Sitaram VP/GM of Cisco's Enterprise Platforms unit last September and since then Quad has not been talked about much in the media and has limited buzz in the market. Moreover, Cisco is repositioning itself – lightening up on consumer products meaning much of the company’s messaging has been in other areas of the market including launching consumer telepresence product UMI – something which should never should have gotten the green light.

Loving the new Avaya Marketing Campaign

June 16, 2011

Mitel to Come Out Swinging, Will They Connect?

June 1, 2011

This past January I wrote a piece which compared Mitel to ShoreTel titled Is ShoreTel filling the Nortel Void and since the post Mitel has been in a state of flux with a new CEO Rich McBee recently joining. When the opportunity presented itself to come to the Mitel Business Partner Conference titled Mitel Freedom – in Florida, I jumped at it in order to get more perspective on Mitel’s strategic direction and future.

The conference officially kicks off tomorrow morning but I wanted to give my readers as much information as possible before things got going. Tonight I had a sashimi (no, the other one – without the rice) dinner with Ron Wellard, GM and EVP of Mitel Communications Solutions, Jim Davies the CTO and Jay Nichols the VP of Sterling Communications – the PR firm handling Mitel.

Avaya Touts People-First Model

May 24, 2011

This week at IAUG - the Avaya user group event in Las Vegas the company launched a new program called Ace Your Apps with the goal of making communications more people centric while allowing corporations to integrated their UC solutions with a number of IT company solutions from IBM, Microsoft and others. David Yedwab breaks the news on TMCnet here.

Enjoy an excerpt:

At the heart of this program is a compelling offer for enterprises with Avaya Aura or Avaya Communication Server 1000 and Microsoft or IBM (News - Alert) instant messaging and presence clients. Enterprises current versions of Avaya Aura or Avaya CS 1000 are entitled to one free desktop integration user license for each UC-entitled user (up to $140/user in value).   This adds up to a significant savings – up to 87 percent for 5,000 deployed users – plus the ability to establish a communications-enabled business process (CEBP) platform that can further drive innovation and workflow efficiency by integrating critical business processes in order to grow competitive advantage through both the extension of productivity growth within the enterprise to desk-bound and mobile workers and across the supply chain.  





Avaya SMB Event Features Cake Boss

May 17, 2011

Avaya Press and Analyst SMB Live Blog.



At an Avaya Event here in New York City, the company is set to detail its plans to migrate Nortel users to Avaya's IP Office 7.0. According to Isabelle Guis (pictured) General Manager of of the SME Communications Business Unit, the company now has 30 million users - 14M of those came from Nortel and there are 7 million total IP Office users - with 200k systems being sold last quarter.


Here are some shots of the event so far.




10:00 am EST Kick Off

Announcer addresses audience from TV via video Small business make is vital to Avaya.

Dr. Alan Baratz
takes the stage. He transitions to a video of happy customers "Thinking Big."



IP Office was designed for small to medium businesses and can scale to 1,000 users. 60% YoY growth - almost 150% QoQ growth in sub-20 end of market.


















Tehrani's Train Fixed

May 17, 2011

Tehrani Stuck on Train

May 17, 2011

Interop 2011 Day One Wrap Up

May 11, 2011

Day one of Interop has been great so far – I had video and written interviews with a number of companies such as Juniper Networks, Siemens, Brocade, ShoreTel, Navisite, Broadcom and Cisco. The videos will be posted soon – I will alert you when they are up or just go to our video page and click on the forthcoming Interop 2011 tab.

One point which came up repeatedly in my meetings is the micromanaging of budgets by CEOs – not just in small companies but some really big ones. It seems CXOs are scrutinizing new spending like at no time I have ever seen.

China Patent Wars: Huawei Sues ZTE

April 28, 2011



Huawei today filed lawsuits in Germany, France, and Hungary against ZTE a fellow Chinese manufacturer of telecom equipment - with strength in 4G/LTE technology among others. The interesting point here is the company is being sued for patent and trademark infringement and what this shows us is a greater concern for patents and trademarks in China. At least from Huawei.

According to the company, they paid US $222 million themselves in patent licensing fees to obtain the legal right to use patents and technologies of other companies in the industry. In fact TMCnet reported two weeks ago that Huawei and Motorola Solutions settled patent disputes.

This is great news as Huawei had a reputation years back for copying technology from companies like Cisco and after losing a  court case they seem to have become more serious about patents and trademarks.

Last month I pointed out how a sales boom for tech and media is being unleashed by China as a result of it announcing 3,001 people have been arrested for rampant product piracy and seized fake or counterfeit medicines, liquor, mobile phones and other goods.

This is all great news for western companies who have invented technology which China wants to and will continue to use.









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