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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Tribold, ADC Get Investment

January 13, 2009

It is definitely worth pointing out that even in the toughest economic environments; some companies believe the telecom space makes a great investment. Witness the recent ADC investment of $33 million by Citadel (which some call daring) and today's news that Intel Corporation's strategic investment group, Intel Capital, as well as DFJ Esprit and Eden Ventures will put $11 million into Tribold to help company's position in the enterprise product management space as it relates to carriers.

The company offers their SOA-based Tribold Integration Services Framework which provides the necessary product data management infrastructure to interface product and service data to BSS and OSS applications. Examples include CRM, billing, order management, SDP, provisioning and  online portals.

How to Make/Save Money With Communications Today

January 8, 2009

In my conversations with many in the telecom industry they tell me they are very excited about coming to ITEXPO next month in Miami. They explain, now is the best time to be at a communications show which not only addresses the entire telecom space but focuses on business - or making money.

They tell me this year, more than ever, they need to focus on generating earnings. Sure, the future, visionary aspects of communications are great (and will be disussed at the event) but I can tell you from personal experience, the companies in communications that haven't been focusing on sustainable business models can't pay their bills and many have already quietly closed their doors.

Aspect Makes Performance Management Acquisition

January 7, 2009

Combined entity to provide enhanced performance management, coaching, employee review and workflow functionality

Aspect has done a great job rolling up a number of call center companies and even in a slow economy is not letting up. In fact, the company just acquired AIM Technology, a company which streamlines the contact center process allowing organizations to more easily motivate, measure and manage employees. The San Francisco-based group was purchased for an undisclosed sum and the resulting product line will be called PerformanceEdge Performance Management.

Obviously VoIP is Alive and Well

January 3, 2009

 

A Phoenix rising from the ashes -- not sure this is the appropriate image but it sure is colorful


A few people have asked me recently to throw my hat in the ring about the health of VoIP. Many bloggers have been eulogizing the technology while I was on vacation - ironically using more VoIP than I ever have.

TMC and Objectivity

December 25, 2008

Objectivity is the subject of today's thoughts - primarily because I came across a pretty harsh criticism of me being biased towards a particular vendor. I was going to link to the posts where an anonymous individual decided to skewer me but I then realized that the poster could be a short seller of the stock of the company in question or perhaps a disgruntled former or present employee.

Seldom, I do get criticism from people saying I am biased towards or against companies. They say I brownnose or they say I am in the pocket of this company or that.

TMCnet For iPhone on Apple's Site

December 24, 2008

A Tale of Bribery, Cockroaches and Raid

December 21, 2008

 


One of the most fascinating articles I have read in a long while is about the Siemens global bribery scandal where the company spent $1.4 billion on bribes from 2001 to 2007. Of that, get this - telecom accounted for $800 million or 57%! Consider the company also had divisions in industrial, transportation, control systems, healthcare and other areas and you see just how out of whack the telecom bribery spending was.

This leads one to wonder a few things...

We're No Shrinking Violet Says Nortel's Carrier Chief

December 20, 2008

Nortel is an interesting company from the perspective that they have an inherent advantage in their product development as they cater to two separate markets - enterprise and carrier, which need similar products. The company can afford to easily sell carrier-class products to enterprise customers making them more reliable than what many competitors offer.

But all the advantages in the world don't mask the company's recent earnings which were below expectations with carrier revenue down 24% and they certainly can't easily offset the billions of dollars of debt the company has.

I said this in a recent post:

The Why of the Storm

December 18, 2008

I have noticed the Blackberry Storm has improved a good deal over past weeks but this it seems is not enough to keep people from returning these handheld computers at a record clip. While it is impossible to know for sure if the Storm return rate is higher than it is for other devices, Silicon Valley Insider says it is surprisingly easy to find people sharing their device return intentions on Twitter.

Here is what I am hearing. People find the device difficult to use and confusing.

Nortel's Web.Alive Brings Virtual Worlds to Business

December 14, 2008

While Nortel faces financial struggles and unprecedented debt, there are bright spots in the company's portfolio which most reporters will ignore because - well good news doesn't sell. I for one think it is always worth exploring the silver linings in every dark cloud - even if the notion seems unpopular.

Recently I participated in a virtual world demo with Nortel where they showed me what they call web.alive -- a business oriented virtual world. Complete with avatars, this immersive experience is similar to Second Life but without the need to download software.

You simply go to a web page and logon and you are immediately transported into a virtual 3D world where you are able to really simulate reality.

How a typical web.alive staff meeting could look



While it is easy to dismiss the notion of virtual worlds for business as Second Life seems to be an environment where people want to escape work (and everything else), I can tell you that I remain impressed about the future of this technology.







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