Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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9 Social CRM Tips For 2011

December 27, 2010

Facebook Just Overtook Yahoo! in unique visitors and you Still Have no Social CRM Strategy?

Facebook just overtook Yahoo by a comfortable amount to become the third largest website in the world according to comScore. The world’s leading social networking site attracted 648 million unique visitors in November 2010 and this compares to just 630 million for Yahoo.

It is obvious the growth of social networking is not slowing down any time soon and as more and more commerce is being initiated based upon social network chatter; the need for companies to monitor and participate in these online conversations grows by the day. Yet with all the growth in the market, social CRM is something most companies aren’t focusing on in a concerted way.

Callvine Simplifies Mobile Conferencing

December 19, 2010

Yesterday I was at a party where one of the guests was telling me about her job managing real estate for her family. I inquired about where her office is and she held up her cell phone and said my car is my office. This conversation reminded me about a recent conversation with Callvine Founder and COO Mark Dzwonczyk who tells me his company has found the secret ingredient to take conferencing to the mobile professional. After a couple of years of work, the company has an app which I tried on an iPhone (iTunes preview) allowing you to quickly set up groups which you can use to SMS and conference.

Grandstream GXV3175 a Solid IP Multimedia Value

December 14, 2010

Grandstream's Khris Kendrick discusses the GXV3175 as well as the company's other products such as a new cube camera

Grandstream has just released the GXV3175, a multimedia phone which features HD voice and video with the ability to connect the output of the video conference to an HDTV. Moreover, the Linux-based desk phone which sports an easy to use seven-inch touch-screen interface supports widgets for checking things like the weather or stock quotes.



There is support for  IM from Google, MSN and Yahoo! as well as social networks such as Facebook and Twitter. Another great feature is integration with Photobucket and Flickr and other photo sharing services. This phone could very well replace a Sony Dash on a desktop as it not only does much of what that device does but adds real-time multimedia communications.



There are lots of other features including a 1.3 megapixel CMOS camera with privacy shutter as well as dual USB ports, integrated PoE, WiFi and memory card support.









TMC Seeks Product Marketing Manager

December 13, 2010

How TMCnet Global Online Communities look online (Click to enlarge or go to TMCnet to see a larger version) (Channels run along the left border)


Due to great success achieved by TMC's customers, we have seen massive growth in our online community-building products and as a result, we are in the middle of a search for a product marketing manager - someone whose focus will be to articulate the value proposition of these products to a broader audience.

An established product-line, our keyword-based Global Online Communities (GOCs) and channels have grown to over 200 and many of our customers are coming to us to purchase more terms to help them with organic search engine rank, news search rank, community building, social network needs and numerous other reasons.

We believe we have the largest collection of sponsored, news-generated communities on the Internet and as a result it makes sense to focus more resources on this product-line so more companies in more industries can learn how such products can assist them in their growth.

These products are very dear to me as I knew in the nineties that every company would need someone to help them with content generation - text, audio and video. I realized every website had to eventually become broadcast TV stations and newspapers in one.

And now, that is exactly what TMC provides sponsors - a third-party content-generating machine which creates targeted news which in-turn brings a large, laser-focused audience based precisely on specific terms and concepts.

The benefit for readers is we continue to reinvest our resources - many of which come from this cloud-based community building and SEO model right back into more reporters, editors and designers meaning more targeted and in-depth news and analysis for people looking to make purchasing decisions.

What is most gratifying is the smallest companies choose to work with us to grow their brands and we also have major players as customers such as RIM and Alcatel-Lucent.

Obviously I am biased but I see this community concept as the most underestimated product on the Internet. Most people don't understand it.
















Finally Headsets Get Smart

December 10, 2010

You get a call, you pick up the headset and put it on your ear and then turn on the headset to connect the call.

One of these steps is not needed.

The Apple iPhone popularized the motion sensor/accelerometer and Sonos uses this technology to keep its remote control powered down until it is picked up.

Now headsets can join the motion sensing party and the latest one from Plantronics, the Voyager UC Pro which ships early next year will acknowledge the fact you have picked it up by switching the call to the device.

What could be better than a world filled with smarter devices, making our lives easier? Thanks Plantronics... This is a really good idea.

TMC broke the story earlier today for more on this new bluetooth headset.









Microsoft Lync Server 2010 Impresses

November 14, 2010

TMC’s Tom Keating reported the fact that Microsoft OCS will be called Lync going forward and the name is much more conducive as a Skype alternative as asking someone to Lync you sounds much better than asking them to OCS you. Tom and I recently went to Manhattan with a group of analysts and other media to get a demo of the system at Microsoft's Technology center and put it through its paces. We had a chance to see about a dozen or more machines with various endpoints and spent time listening to Jamie Stark the Senior Product Manager walk us through what this new release will do for customers.

Ixia Shows Testing Not a Bad Place to be

November 13, 2010

The tech and communications markets have been generally stable and if anything a beacon of light in the turbulent waters of the general global economy. Specifically though the testing market is doing fairly well – if you are in the right segments of course. Let’s just say circuit switched testing isn’t going to be a hotbed of growth anytime soon.

One of the players in the market Ixia, has been aggressively consolidating the space and looking to become very well-rounded in the last few years acquiring the Catapult and Agilent N2X Data Line.

Tehrani at Dialogic Connections in Budapest

November 13, 2010

Next week I'll be in Budapest, Hungary at the Dialogic Connections event where I look forward to being involved as an interviewer and learning more about what the company is up to. I look forward to seeing many of you there and here is an easy registration link for the event which has Executive sessions on November 17th and technical sessions on the 16th.

Time Tuesday Wednesday Thursday 8:30 AM
Technical Track
  • IVVR
  • Video Conferencing
  • HD Audio
Dialogic Welcome Distributor Forum Executive 1:1 Technical Track
  • Location Based Services
  • Interview of Nick Jensen and Doug Sabella by Rich Tehrani

    Rich Tehrani, CEO of TMC, is a Communications and Technology expert, visionary, author and columnist who has guided the media company through a period of unprecedented growth. Tehrani, who has served as an expert witness and been quoted frequently in such publications as the Economist and New York Times, is responsible for driving the strategic direction of the company. Rich has personally conceived many of TMC’s most innovative, community-building media properties online, in person, and in print.




Cbeyond M&A Happens Two at a Time

November 4, 2010

Peter Radizeski has been the intrepid M&A reporter as of late sand he says in a recent post he is having trouble keeping up with all the activity. Cbeyond for example today announced it has purchased companies MaximumASP and its affiliated companies as well as Aretta Communications. These moves allow the company to provide a variety of services such as managed virtual servers, cloud services, cloud communications in the form of hosted PBX solutions and SIP trunking.

The prices for the transactions was $40M and 2010 revenue of the two companies in 2010 is expected to be about $12M.

New Editorial Additions to TMC

November 3, 2010

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