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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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VanillaSoft: Social Media Important in Sales but Watch Time Waste

April 13, 2010

I recently sat down with Ken Murray - President & CEO VanillaSoft to discuss his views on social networking, prospecting and making more sales. His company sells a solution which helps companies manage leads more effectively by providing an autodialer, next best call logic and a real-time dashboard The company's CRM system provides inline document management, call scripting and a preview and progressive dialer. The latter provides greater productivity increases but decreases how much the agent knows about the client before making the call.

Ken Murray - President & CEO VanillaSoft discusses how sales and marketing has evolved from outside sales to inside sales and more recently social media-based selling/lead generation

 

Other features include call recording but what was more interesting to me were comments Murray made about social media.

Tango Networks Deploys Carrier FMC

April 12, 2010

If you want to know how carriers choose equipment providers to partner with look no further than the mating habits of the Sumatran Rhinoceros. Before you ask me if I am willing to share some of my medication with you, please hear me out. You see the male rhino has to fight off other rhinos and then chase the female for potentially long distances until mating is allowed.

And this is exactly the sort of thing that happens when carriers decide to partner with an equipment provider.

Varaha Extends FMC to NEC UNIVERGE

April 11, 2010

As mobility becomes a larger part of boosting productivity and satisfying the desires of companies to keep workers connected, NEC has partnered with FMC company Varaha to add value to its solutions. NEC has always been a solid tech company but they have decreasing mindshare in the enterprise/SMB market according to VARs and corporate buyers I encounter. They certainly aren't alone in this regard but to counter a lack of mindshare they have done a very good job of making aggressive acquisitions and relationships over the years. Sphere and Active Voice /AVST come immediately to mind.

Communications and Tech Trends From Dallas

April 9, 2010

I am back from Dallas, TX where I met with dozens of communications and tech companies and I gained a great deal of insight on industry hotspots as well as where the speed bumps are.

Open Source

Based on the resellers I spoke with, the move to open source continues with more of the agent community and interconnects 2.0 learning about and selling these solutions.

IP Security Cameras

I spoke with Robert Messer of distributor ABP and he shared with me the wonder of IP security cameras which work with digital signage to show alerts on screens throughout an office. He mentioned that people think twice about getting their hands caught in the cookie jar when they realize it could be broadcast throughout a company.

FCC Ruling Could Inject Politics into News Delivery

April 7, 2010

A major court just killed the idea of net neutrality. Where do we go from here?

Yesterday a three-judge panel unanimously tossed out the FCC's August 2008 cease and desist order against Comcast, which had taken measures to slow BitTorrent transfers but which had voluntarily discontinued the practice earlier in the year.

Mossberg iPad Video Review

April 1, 2010

Walt Mossberg has had an iPad for about a week and in a video review he points out some of the good and bad. The bad first - he points out a lack of USB ports (there is a USB dongle which works only with a camera) , no built-in camera, no send to group in email and of course no multitasking. Curiously he left out the iPad's inability to support Adobe's Flash. He says the device is a better ebook reader than the Kindle - in part because of a better screen and color support.

CradlePoint Turns Phones and 3G modems into Access Points

March 31, 2010

 


Two years back I hacked into my Verizon XV6800 - an HTC device so I could install WMWifiRouter software which turned the phone into a hotspot. I still remember getting it to work and marveling at how people in the TMC conference room could connect to my pseudo AP and work as usual. Sure, the phone got hot enough to melt concrete and the battery was depleted faster than the US treasury but still, it was an amazing achievement.

Adobe, Google Partner on Flash, Chrome Integration and APIs

March 30, 2010

This weekend we will see the launch of the new Apple iPad, a device which has the potential of being very successful if early indications are accurate. But for all the benefits this new computer form factor may bring its audience, it won't be packing the web's most popular plug-in... Adobe's Flash. Apple has already shown the iPhone and iPod Touch can sell very well without Flash and if they can sell iPads in record numbers as well, perhaps Apple decide their computers will no longer need to run Flash either.

Qualcomm iMoD: Breakthrough Biomemetic Screen Technology

March 29, 2010

One of the more interesting items worth sharing from this past week's CTIA show last week in Las Vegas is an interview with Cheryl Goodman of Qualcomm who showed me a prototype of a revolutionary biomemetic screen technology called Mirasol which emulates nature. Specifically the display borrows from butterflies, mimicking the way the insect's wings reflect light.




Using a technology called Interferometric Modulation or iMoD, the system uses two plates (the top one is a reflective membrane) which are separated by a small distance. A small voltage applied to the bottom plate brings the two closer together via electrostatic attraction (think balloon rubbed on your hair).



Skype Founders To Fund Future Disruption

March 22, 2010

Skype founders Niklas Zennström and Janus Friis were no strangers to profiting from p2p-based software which went viral, making them rich in the process. Kazaa was their first blockbuster and the death of Napster's free music service boosted this p2p product tremendously. Their third attempt a blockbuster hit was Joost and this one didn't work out too well. Why?

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