Lower Broadband Customer Service Costs

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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Lower Broadband Customer Service Costs

Sorry for the self-promotion here but I haven't had a chance to share this with you --the news of a webinar teaching service providers how to lower the costs of broadband customer service. It takes place tomorrow so feel free to forward I to colleagues now so they don't miss it.

Rolling out new technology to your customers is great but you need to make sure that if you are deploying new triple play services you are aren't taking a bath on support costs.

As the complexity of services increases so does support cost. This webinar will help you lower your costs over time by planning early. Enjoy.

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Keeping a Lid on Broadband Customer Service Costs

Date: Sept. 20th (tomorrow)
Time: 11:00am PDT (2:00pm EDT)
Register

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Customer support costs can balloon quickly when rolling out new broadband services. And with the growing adoption of triple play offerings, problems are even more acute. The single largest operational expense for service providers -- apart from building their network -- is the cost of customer service.

You're cordially invited to an online seminar that looks at ways to intelligently automate the broadband customer service experience, including the installation of triple play services, remote configuration and firmware updates of home CPE, and options for enhanced customer self-service and assisted service that can remotely diagnose problems and automatically resolve them.

You'll learn how to:

      •     Reduce customer service costs
      •     Automate triple play installation and ongoing customer support
      •     Remotely manage and update home gateway devices


The first 50 people to register** for the event will receive a copy of the N.Y. Times Best Seller

              The Long Tail: Why the Future of Business Is Selling Less of More
                                   by Chris Anderson

        ** Registrants must also attend the event to be eligible to receive this offer. 



Sponsored By: SupportSoft, TMCnet, and INTERNET TELEPHONY Magazine

Register

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