One of the people with a long history in the communications space is Neal Shact (pictured) -- CEO of Communitech Services. In the past, Shacht has been a distributor in the headset market and has been early in many new markets such as VoIP, call centers and others.

Shact points out it is impossible for customers to know what they want in UC. He mentions the old story that Henry Ford once said people when asked what they wanted in transportation said, a faster horse.

His point: you need a communications roadmap. Don't rely exclusively on your UC vendor to dictate what you want and need.

You want to check out this podcast as it is rife with references outside communications -- and the tie-ins are fascinating. In addition, he has a way of bringing tech and communications together.

I truly hope you enjoy it.

Rumors abound that Russia will soon see the HTC T8290 touch-screen enabled device very soon. The specs are 3.8-inch 800 x 480 resolution display, 802.11g WiFi, Bluetooth 2.0, GSM and WiMAX radios.

This is probably the phone I recently wrote about being launched in Russia last week. Good stuff and with WiFi, WiMAX and GSM radios, be sure to stay near an AC outlet.

I just hope this phone gets on the Xohm network and that Sprint brings Xohm to Norwark, CT very soon.

More:

engadget
nedge2k (photo credit)

Taiwan's Asustek Computer Inc. is doing very well thank you. Why? The company behind the Eee PC is seeing strong sales. Chief Executive Jerry Shen said the company is expecting revenue will grow 26 percent to $834.3 million in September with the prospects for October and November even brighter.

According to the AP, On Tuesday, Asustek unveiled a new Eee PC model, the S101, aimed at Christmas shoppers in Europe and the United States that costs $699. The new machine boasts an ultra-thin, ultra-light style. It weighs only 2.2 pounds (1 kilogram) and is a half-inch (1.8 centimeters) thick.

This reminds me of last May when Palm released the Foleo and I said no one wanted it. Turns out I (and others) was/were right and Palm later discontined the product. They were going to come out with a newer version -- I suggested it be a UMPC. As recently as last October there was confirmation (I take this with a grain of salt) of a Foleo 2 coming out but since then I haven't heard anything.

One wonders what would have happened if Palm did really create a compelling ultra mobile computer -- it could save the company and by the looks of things, it badly needs saving.

See Also: Elitegroup to Compete with Asus EEE PC

Many people wonder how well the communications markets are doing in thse tough economic times and while the future is tough to know for sure, I just came across fantastic news. AudioCodes just confirmed its guidance for the rest of 2008.

AudioCodes is a major partner of a slew of communications equipment makers and also supplies equipment to service providers and even enterprises via gateways and other CPE equipment.

In short, AudioCodes is a pretty good barometer for the IP communications markets including contact centers and other subsets of the market such as wireless, etc.

As a major supporter of open source -- especially in the communications market, I cannot be more thrilled to announce that Digium will be co-hosting Digium/Asterisk World at ITEXPO this February in Miami.

It is well-known that open source companies consider ITEXPO an important event and one where they come to meet service providers, resellers and other companies looking to deploy open-source solutions. This news solidifies TMC's commitment to open source as a solid choice for companies looking to not only purchase today's solutions but to resell and develop tomorrow's breakthrough products.

Mark Spencer, founder and CTO of Digium and original creator of Asterisk had this to say about this news. "Hosting Digium|Asterisk World at ITEXPO East 2009 will allow us to share the vision and power of Asterisk with a broad set of customers who might not be familiar with open source. By giving them their first taste of Asterisk, we empower them to not only save money but to use and create new technologies that never existed before."

For my part, I salute Mark and his company which has brought open source communications so far, so quickly. The entire open source communications market has gained massive credibility due to Digium and the many other pioneers who supported Asterisk over the past years.

As always, all members of the open source community are welcome at all TMC expos and to learn more about this news, please visit the Digium/Asterisk World section of the ITEXPO site.

We looking forward to seeing you all February 2-4 in 2009.

Google recently celebrated its 10 year birthday and the present it gives us is the ability to search the company's index from the past. 1998 is not available due to technical reasons but 2001 is. This is a great year to revisit for communications and tech because it was the aftermath of the dotcom bubble bursting in March of 2000 and the communications bubble in November of 2000.

Not surprising, the top result for IP telephony was VocalTec Communications. For Internet telephony it was VocalTec again.

A search on Skype returns genealogy data which is not surprising as the software hadn't been invented.

A search for Call Center returns CommWeb first -- a now defunct communications portal once published by CMP.

A search for WiFi brings back only 86 results and the first is the Wisconsin Fabricare institute.

In all, a walk down memory lane shows few surprises but what it does do is remind you how accurate Google was even back then. It also reinforces what I don't like -- the fact that Wikipedia and government sites dominate Google results today.

Of course one final thought is this demonstration reminds us that Google is like that aunt you have who can never part with anything and as a result has a house filled with nick nacks. So be careful what you post online as Google will never ever delete it and one day your great great grandkids will be reading it.

I have been getting more and more questions on where the communications market stands in light of macroeconomic conditions. It is a constant in my frequent conversations. In most cases, when I get this question, people tell me their business is good but they wonder if the housing market problems will trickle down into the telecom space.

The answer is simply, I do believe there is risk to all sectors of the global economy. For the first time in my memory, US and other political leaders have come on TV and mentioned the term global crisis on a frequent basis. This sort of talk shakes confidence. This is simply the way it works.

The question we need to ask is how do we benefit in such a scenario or at best, how do we tread water so our sales, revenue, income does not decrease?

Most importantly, you need to focus on areas which save your customers money and make them more productive. UC, telepresence, workforce automation, FMC and other technologies pay for themselves quickly. In addition, SIP trunking is a natural in this market... You save your customers money and get a recurring revenue source if you are a service provider or reseller.

Subsets of the communications market are on fire. Mobile banking and WiMAX are a few. Emerging markets and rural America are ripe for wireless broadband.

In fact, these markets are ripe for all forms of communications and penetration in many cases is extremely low. Of course this equals tremendous opportunity.

In a slow market there is pressure to purchase less but we have crossed the chasm of mobile web browsing these past years and we will see more devices with mobile broadband and this leads to the increased use of the internet on the go. As this trend continues - the opportunity for wireless services increases as well. This leads me to the mobile application market. You need to have an application which works on the iPhone, RIM devices and eventually the Gphone. Don't forget about Windows Mobile or Nokia by the way.

I have seen many recessions in my day and the telecom space is one of the few which saw something called a nuclear winter between 2001-2003. What I learned from these experiences is that every slowdown ends at some point and customers do not ever stop buying - they may slow, they may delay, but they don't stop.

In other words, even if things slow down in our space, they will speed up again. The strategy for making sure you come out the other end of a slowing economy in a better position than you are in today is as follows:

Conserve Cash: This is obvious but how you do it is crucial. If you cut your PR, marketing and R&D, where do you think you will be in a slowing market? None of these areas can be cut by more than a few percent. If you have to cut a bit more, R&D is the area to cut incrementally from. The reason is that the feature wars most companies fight are less important than explaining to customers why they need to buy your products.

Keep in mind, every company you sell to now has to go through more internal scrutiny before they buy. You need to reinforce sales with more marketing and sales efforts. In order to last in a slowing market you need to ensure you are still selling. If you are too heavily R&D focused and don't do marketing and PR effectively, hire an agency to help you immediately.

Become More Productive: Every company needs to operate at 100% efficiency. Cut off your dead wood. Do it today. It is time to let the complainers and high maintenance people go. If they aren't happy, you are doing them a favor. Believe me; it will work out better for you and for them.

Rally the Troops: Explain to them why they need to work smarter, harder and faster. Customer service is key. Don't lose customers because of bad service.

Hire PR/Marketing People: If you aren't strong in these areas, you have to hire an agency or top people who can help you market more effectively in slow times. I have witnessed many millions of wasted marketing dollars in my life. Spending a marketing budget and spending it wisely are totally different things. A million dollar marketing budget can be blown stupidly with 10 newspaper ads or used much more effectively in focused media vehicles where your potential customers are actually looking for your products.

Market Analysis: There are hundreds of small companies which are engineering driven in the communications space which do not know how to market. Companies founded by engineers are typically the worst run from a marketing perspective. (Remember - I am an engineer myself so no insult intended - we aren't sugar coating here). These companies - where the engineer runs marketing are likely going to have trouble selling products in a slowdown (or any other time for that matter). Keep your eyes open for acquisitions or weakness in the markets you serve. Keep your ear to the ground. One of these small companies about to go under may have good ideas for products but just no clue how to sell them. You may determine developing a competitive product/service to one of these small companies makes sense.

Speed: It is better to be fast than right. After all, you can't be right every time but if you are fast, you can adjust and become right faster than the other guy.

Optimism: Be optimistic. If you are smart and run things well and your entire team works together to support you, your company can come out of any downturn stronger than it went in. Sure, be cautious --but in the end, business is cyclical. It just is. That is the nature of the beast. Work harder, faster and smarter and you will be rewarded.

Remember, things are still generally good in the communications and technology markets and if you follow these rules you should make it out the other side of any slowdown in better condition than you are in today.

If you are looking for business opportunities, you may want to think about mobile banking as the market is set to take off. When you consider analysts estimate over 100 million mobile banking users will be created in the next few years, you realize -- wow -- there is serious money here.

The question is -- who will be the leaders in the space? PayPal and credit card companies are naturals. But there will likely be niches held by players in security, authentication, etc.

If you have a novel mobile banking application -- be sure to drop me a line so I/TMC can consider coverage. Thanks.

Please note this post was written approximately one week ago -- before the news of the bailout bill failing began to spread fear in the financial markets. Stay tuned to learn how the financial markets will affect communications and technology.

Many people asked me recently at ITEXPO West 2008 Los Angeles, what I see happening in the communications market from an economic perspective. Let's just say that on the way to the show, I was watching TV as the stock market plunged and there was talk of another Great Depression. When I got to the show I must say I was unclear how the financial markets would affect the communications space.

After speaking with many people in our markets, the end result is most people believe the space is very strong and in fact some companies are seeing increased sales of their solutions as a result of travel cutbacks and high fuel costs. It seems if you sell products which increase productivity when corporations are belt-tightening, you are in good shape.

In fact the attendance at the show was very strong. I feel we would have had even more traffic if there wasn't as much fear in the financial markets. What really made it an interesting week was when I turned on CNN; I thought I was on CNBC. The coverage was 100% financial, all the time. In such an environment, people probably have trouble leaving the TV. Even the news anchors on CNBC who typically leave in the late morning were at their desks until after midnight.
Certainly TV stations feed on this viewership and seem to ensure they position the news in such a way to ensure it is self-perpetuating - but this is a topic for another day.

The tremendous focus on negative financial news from the general media led to the stories I heard of hedge fund redemptions leading to lower industry stock prices. In addition, a general theme in our markets and beyond is companies pausing more before signing contracts. There is more indecision than at any time I remember. Companies want to reinvest in their businesses but they seem to just be waiting more than they used to.

In my opinion, in order to counter this delay in contract signing, we have to work harder and/or smarter, making more sales calls and doing more marketing. Sales after all is a numbers game when all else is equal. Now is when companies who are good marketers will take share from those who are good engineers. It happens every time the economy slows and this time will be no exception.

In fact, companies who used to rely heavily on existing companies to fuel their growth by supplying solutions to a growing workforce are going to have to shift to customer acquisition. Companies are not adding as many employees as they used to which means growth has to come through competing for new customers.

If you work internally, you need to spend time selling the productivity benefits of the solutions you propose purchasing. In some cases, vendors will work with you on financing (assuming there are banks left when you read this) who can ensure a positive ROI from day one of the investment.

So my final response to financial question in our markets is that if I had a choice of industries, I would want to work in one where our products help companies save money. Moreover, I would want to work in an industry which has little excess and has already seen its bubble burst years back. I do believe communications is a great place to be and new technologies like UC, mobility and telepresence make companies stronger and more productive and in a slower market, these are the things companies desperately need.

Huge news out of Astricon 2008 -- Skype and Digium will begin to collaborate. I will have more details soon but for now this likely means easy integration between phone systems based on Asterisk and the Skype network. I have talked about Skype trunking before -- this news will likely mean that there will be native Skype trunking in all Asterisk boxes.

This could potentially give these open source platforms a huge advantage over companies like Cisco, Avaya, Nortel, Etc where an external Skype trunking gateway will be needed to communicate with the Skype community.

This can be huge news for telecom markets as the price to make calls will drop substantially from Skype devices and software to Asterisk-based open-source PBXs.

One other point -- the Skype gateway market may now become based on Asterisk appliances/software. This means we could see more interoperability between the Skype network and SIP and other standards.

Update:

My theories were accurate. You will now be able to treat Skype calls like any other protocol on Asterisk systems. What this means is you can forward them, transfer them and make and receive Skype calls on Asterisk phone systems.

With Skype For Asterisk, customers will be able to get access to many of the Skype features coupled with the capabilities of Asterisk. For example, the beta version of Skype For Asterisk will allow customers to make, receive and transfer Skype calls from within Asterisk systems using their existing hardware; enable inbound calling solutions like free click-to-call from company websites or virtual offices; and manage Skype calls using Asterisk applications such as call routing, conferencing, phone menus and voicemail.

What this means to Skype is the company has finally found a way to get into the enterprise in an easy way -- partnering with Digium/Asterisk which has great traction with developers, resellers, carriers, SMBs and more. Expect more enterprise use of Skype and as this happens, Skype should see more revenue from business users.

For Digium, this partnership allows the company to leapfrog the larger telecom players and gives the company major momentum and also makes them a magnet for more leading-edge deals. I wouldn't be surprised if Microsoft approaches the company for a UC partnership soon if they aren't talking already.

For the communications community this collaboration means more flexibility and lower cost calling for consumers and businesses worldwide. Finally, Skype users should be able to call companies over native Skype and for free. This news could become a major game changer if companies integrate Skype click-to-call functionality on their websites.

Further Update:

In a call with Digium CEO Danny Windham and Stefan Öberg, vice president and general manager for Skype Telecom and Skype for Business, Caller-ID will work with a Skype In number and if you choose you can set your mobile number as your Caller-ID number. This is subject to SMS verification over a few day period.

The companies envision a Skype client running on a desktop with a mirrored desk phone utilizing a Skype name. Although configuration options are flexible, this would allow both phones to ring together.

Any call type can be connected to the Skype client. This means you could get a call over the PSTN or a SIP trunking connection and this call will be answerable on your desk phone and Skype client.

Asterisk version 1.4 and 1.6 and beyond should be compatible with the Skype Connector for Asterisk but prior versions will likely not be. Derivatives of these products should work as well. Resellers should have a tremendous retrofit market to go after.

Businesses can assign Skype Names to Asterisk calling queues allowing a company to give customers a service Skype ID, a sales Skype ID, etc. This allows Skype to become a company's global 800 number. Moreover, agents can log in via Skype and be connected from anywhere to a calling queue.

After a limited beta, Skype for Asterisk will be rolled out into a wider beta and finally a public product. The commercial product will support Skype presence but there is no release date for this product as of yet. In addition, it will eventually support video and every other Skype feature.

Skype chose to work with Digium instead of other PBX companies because both companies support affordable communications solutions. Skype's Öberg feels the companies have a great deal in common.

Skype appliances allowing things like Skype trunking are not scalable according to Öberg and this partnership should allow Asterisk to be a good choice for companies looking for large scale Skype trunking/connectivity. This is because the native Linux Skype client which these boxes are based was not designed for scalability.

Carriers may be able to take advantage of this collaboration -- and in fact some carriers have allowed their wireless customers to connect seamlessly with Skype. Still, Öberg reminds us the target of this collaboration is the small business.

Once the Skype for Asterisk module is installed, unlimited calls to Skype names can be made. To call a phone number via Skype you will be able to use Skype credits. There will be business packages allowing premium support which will include chat and voice.

LCR (least cost routing) will now include Skype -- allowing a  system to utilize Skype as a way to connect a phone call if the price is lowest.

Skype devices such as standalone Skype phones cannot transfer calls and thus cannot connect to Asterisk like a typical Skype client.

In addition, the Skype Connector does allow clients to be associated with a company and managed centrally.

You can assign Skype names to numbers allowing easy access to a phone directory of Skype names.

In short, this collaboration is unprecedented and brings the flexibility of the open-source Asterisk platform together with the size of the massive Skype user base. Now things like global 800 numbers are possible for free for companies and consumers.

Going forward, we may see Skype support as a must-have feature in the PBX/communications server wars. I am sure the industry is watching closely to see how much traction there is in the Skype integration market.