While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is improving patient care.

 

Another area of change in contact centers is that of outsourcing. A recent article from TMCnet’s Susan Campbell talks about this change. Specifically it discusses a new study by Duke University and the management consulting firm, Booz Allen Hamilton which found that companies are increasingly moving sophisticated, mission-critical functions to China, India and other offshore locations primarily because these countries are providing the individuals with the necessary skills and education.

 

Speaking of changes in outsourcing, did you know Egypt is trying to be a major player in this space according to an article from TMCnet’s Brian Solomon? There are more articles below on SaaS CRM, headsets and more for those of you who just can’t get enough call center news and information.