A call center outage could be disastrous for your business. Some of the largest call centers sell millions of dollars worth of products and services each hour so an outage of minutes can be devastating to the bottom line. According to Boston.com, NStar the Boston gas and electric utility had a four-hour outage in their call center due to AT&T cable failure.
This outage on top of the recent Skype outage written about last week are both wake up calls for any business looking to ensure they can communicate effectively at all times.
Even if you do not have a contact center in your company, dhow would you like to be the person explaining to the CEO why his call to your company’s top client was dropped unexpectedly.
These wake-up calls should be heeded and you should definitely be at ITEXPO in a few weeks to ensure you are aware of the latest technology which can help your company avert communications downtime.
Here are some parts of the event worth noting:
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Strange and ironic, but Vocalocity is down. Their numbers are not being answered and we are getting fast busy signals trying to dial out (2/25/08 11.27am EST)