well....!!
i m doin work in a call center an the campines r dsl sales...an the other 1 is vactaion campine but i m not soo gud in that so i wan a pitch that can help me out in that compines to hav mich sales.thanku.

Dear Sir,

We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.

We look forward to hear from you.

Regards,

T.R.Bakshi

Dear Sir

I want to about the payment system of the tranning and how much it cost.
I want to know the plase where I will get the infofmation about the tranning.
If you send me the informations I will appretiate the help from you.

I much Thank You.

Ahmed Premashish.
Dhanmondi,Dhaka.
6-3-07.

If you are interested to open a call center please contact us, we are capable of handling training workforce management and provide human resource team in bangladesh.
thanks

give me a training as a call center agent.

hi
i am motiur from Dhaka, Bangladesh wanna learn about call center and how it works? i wanna start a call center. will you please help me to do any more?

please mail me "motiur1981@gmail.com"

thanks
motiur rahman

TO MOTIUR.

Hey Motiur,
You can contact me anything about call centers in Bangladesh. I will be able to help you from call center training to call center sloutions. Visit our website : http://www.aeontechnologiesbd.com

Hope to hear from you soon.
Fazle Rabby

hi
i am Mohidul Kabir , Bangladesh wanna learn about call center and how it works? i wanna start a call center. will you please help me to do any more?

please mail me "mohidul59@hotmail.com

Hi

we are in india (hyd) based company . specailly call center training.training people in call centers we have well qualified trainer with experienced in mnc. we would like to expand our bussiness in bangladesh we are looking forward for a companies in bangladesh to help us out ......
looking forward for a positive respond

intrested one can mail me at hr.careernetworks@gmail.com

Hi,

I am interested to open the call centre in Bhutan and I am based in capital City Thimphu. Pls let me know if there is anyone interested to work in joint venture. Pls contact me in my Email ID dotenterprise@druknet.bt

SIR,
ME AND A COUPLE OF MY BUDDIES ARE INTERESTED IN OPENING A CALL CENTER IN THE PHILIPPINES. WE BELIEVED THAT WE WILL BE ABLE TO PROVIDE A QUALITY CALL CENTER FOR COMPANIES WHO NEEDS A LIVE PERSON TO TALK TO EVEN WHEN IT'S THE MIDDLE OF THE NIGHT HERE IN THE US.
UNFORTUNATELY, WE DO NOT HAVE AN IDEA ON HOW TO START ON THIS KIND OF BUSSINESS. PLEASE GIVE US A LIGHT ON THIS MATTER.

THANK YOU VERY MUCH

SINCERELY,
JEFF HERMOSO

I want to setup a call centre in Bangladesh. What can I do?

Hi
I am interested to open the call center in Bangladesh.I'm based on capital city Dhaka and Chittagong. Pls let me know if there is anyone interested to work in joint venture. Kind with contact me.

NB: Partner Who have enough knowledge will be impresses most.

Thank you
Kamal

for Contact : +8801726210321
+8801671718258
+60122289349
Email : kamal@zxonline.com
sufats@aol.com

Hi
I am interested to open the call center in Bangladesh.I'm based on capital city Dhaka. i want to make a call center & a advising farm.Pls let me know if there is anyone interested to work in joint venture.Pls contact me in my Email ID trd_line@yahoo.com

NB: Partner Who have enough knowledge will be impresses most.

hasan
01914740860

I am looking for centers in and around Bhutan, Bangladesh and Nepal. The primary objective of the centers would be lead generation and pre marketing survey. A good quality human resource pool and technical infrastructure is necessary. Centers would be paid in advance. Thanks.

Regards,
Sumit

I want to start a small-scale call centre in Bangladesh.Is there anybody who can help me out by giving some information (technical,markets etc.).I am badly in need of these info.

Please contact me on the followings:

kcs_bd@yahoo.com

i Luvs u
Cares 4 u &
Misses U
Bcoz
One day u may wake up frm ur sleep
And realize that u've lost the moon while counting stars …

Dear Sir,

Could u plz help me to get info about the cell Center, Such as what is it, How it works or what is the scale of invesment to setup a call center. What are the requirement to setup a cal center such as Human recource, Computing etc.

Thanks
Tomal
3/18
============

Dear Sir,

could u plz help me to get in4mation about the call center & also give me training as a call center empolye.

With Thanks,

Ayesha.

01671717818

Dear Sir,

We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.

We look forward to hear from you.

Regards,

Wahid

RE: Call Center Training

Dear Sir,

We would like to start training on call center in Bangladesh and also would like to go for call center business after getting lisence. Kindly let us know how to proceed further.

We look forward to hear from you.

Regards,

Sarkar K S

I would like to launch a call center. Please give me advice for this.

we 24 person have formed a private limited company . One of the major objective of the company is to work as call center for home and abroad. We want to get expertise and training from person/company having knowledge/experise in this area. Interested person/company is requested to mail us at info@kholaboard.com

Hi, need call center software and other information? we can help u.

I would like to start training on call center in Bangladesh and also would like to go for call center business after getting lisence. Kindly let us know how to proceed further.

thanx a lot
azim

we 24 person have formed a private limited company incorporated in bangladesh. One of the major objective of the company is to work as call center for home and abroad. We want to get expertise and training from person/company having knowledge/experise in this area. Interested person/company is requested to mail us at info@kholaboard.com .

We may work in joint venture

Dear Sir/Madam

We have a work group in Bangladesh We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further by mail at abirbdit@yahoo.com

We look forward to hear from you.

Regards,

Abir

please visit in one week to know answers to you queries on call centre solution.\

regards
www.callcentrebangladesh.com
www.ireve.com
www.callcentrebangladesh.net

Dear sir,
I want to work in call center. For that I want to develop myself through training.plz u inform me, how to do it.

if any boby contact me,plz call or email as bellow,

01819131361&pharmshihab_uap@yahoo.com

Hi All,

we are a premier offshore outsourcing business management consulting firm,we specialied in Turney projects in call center.We setup call centers,Provide technology,Voip Services,Processes,Training( voice n accent,Grooming ) and Management handling systems,its A-Z solution to them who want to start a call center.

Please contact with contact details

Priyanka.ghosh@hotmail.com

i would like to start training on call center in Bangladesh and also would like to go for call center business.Pls let me know if there is anyone interested to work in joint venture.Pls contact me in my Email ID linkon75@gmail.com
Md. Abraham Linkon
e-mail: linkon75@gmail.com
cell: +8801714117018
&+8801199387351

Dear sir,
I want to setup a call center in Bangladesh. I need to know the technology first. Can you give me some information about call center feature and technologies.

Thanks and Regards
Mohammad nazmul Huda

Dear sir/ madam,
I want to know about call center

Best regards
Nasim

RE: Call Center Training

I would like to start training on call center in Bangladesh and also would like to go for call center business after getting lisence. Kindly let us know how to proceed further.

thanx a lot
Neamul Haque Khan

dear all,
we are one of the leading company in Bangladesh for export,We are interested to establish a. Call center on joint venture systeam. Also need the turnkey project ,PLs contract with us. Info@bhuiyangroup.com. bhuiyangroupbd@yahoo.com

Best regds. Md irshad Ali. Bhuiyan

I would like to start training on call center in Bangladesh and also would like to go for call center business after getting lisence. Kindly let us know how to proceed further.

thnx a lot

Masud Chowdhury

Hi Mr. Neamul and Mr.Nazmul Huda,

You can contact me for any kind of call center business,we are pioneer of setting up call centers,Call center technologies ( we are Wipro associate),Traning ( voice n Accent,Grooming )Processes ( all direct client),voip services,A-Z solution.

Priyanka.ghosh@hotmail.com

I would like to start training call center in bangladesh and create a call center group.thank u.

i want to know about all information of call canter. i am intereste to Training on Call Center .what can i do ?

i want to know about all information of call canter. i am intereste to Training on Call Center .what can i do ?

See my profile at linkedin

http://www.linkedin.com/in/afaurq

Please mail me for call center setup related ideas.

see my linkedin profile:

http://www.linkedin.com/in/afaurq

Rgds,
Zubayer

setup a call centre in bangladesh. PLS HELP.

SHAWON

Dear Sir,

We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.

We look forward to hear from you.

Regards,

MD. REFAITH IBNEY AMIN

I would appreciate the request from the prospective client's only.

Mail me at ali.faruq@gmail.com with filling up the following queries:

1. Name of the Company
2. Preferred site location for call center building

3. Focus for Internationl/domestic call handling

4. Inbound/Outbound operation

5. Do you have prior call center experience

6. What is your expected budget for call center technology

7. Setup required for How many seater call center agents

Once you fill this information and send to me then I will surely contact you.

I want to setup a small scale call center at Dhaka. need some information.
anwarulprodhan@yahoo.com

Dear Sir;
Thanks for your reply; you will be happy to hear that Bangladesh Government is going to give the license on call center. I’m one of them to hold a license. As previously there were no scope to work on this business, so I don’t have any experience but I’ve the confidence to cover up the required skill very shortly. Looking for your cooperation.I’m trying give the information you asked on below.
1. Name of the Company
Ans: AMIN_R. TECNOLOGY.

2. Preferred site location for call center building
Ans: AT CAPITAL OF BANGLADESH (DHAKA).
2. Focus for Internationl/domestic call handling
Ans: BOTH.
3. Do you have prior call center experience
Ans: NO.
4. What is your expected budget for call center technology
Ans: TK: 5-10 LAC.
5. Setup required for How many seater call center agents
Ans: 25.

Regards,
MD. REFAITH IBNEY AMIN

Dear Refaith,

I would appreciate if you send me mail at my gmail.com from your email address. but to address you here in public which would be useful to all:

1. Call center is quite a bit costly project which BTRC might forget to address. First of all as consultant I can tell you that the budget u forcasted is really not worthy of setting up a call center.

2. You need to consider the place, technology, man power and at least 1 year operation cost.

Anyway, I will write about in details here so that all can be benefited.

Regards,
Zubayer

Sir,

I dont know how to establish the call center, but if any one try to think and wants to established a call center in bangladesh, who can help my group?

If anyone interest to help us please contact with me.

Regurding

tushi@inbox.com

Hi,

I also want to build a call center in Dhaka. I already collected some information about call center. But at this stage i need someone (not only one) to discasue about it. In this web i saw that there are many people who intarested in this sector. I request those person who live in dhanmondi or nearer or who interested to discuse, thay can join with us friday evening in dhanmondi lake at 5.00pm. I think we need more discuse about it because of it is a brand new sector in our country.

01552449675
shajed
BBS

Dear Sir,

I like to setupa a callcenter in Chittagong city,for that I have need to learn about that detail and intereste to take Training about call center.For trainning where can I go?

Regards
M.S.R.SUJAN

Dear Sir,

We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.

We look forward to hear from you.

Regards,

Umme Salma

Dear Sir.
I am Md.Kawsar ul Islam based in Dhaka want to star up call centre business.But I have no previous experience but I have US client.I want to set up a call centre of 10 seats initially.Can U give some suggestion regarding complete solution and cost estimation of 10 seats call centre.

Thank You.
Kawsar.
cell:01552452194.

dear sir ,

i am student want to set up a call center in bangladesh. please tell me how can i set up a centre . please help me as regards this matter.

good bye.

Anyone wants call centre solution and outsourcing support, feel free to contact us
(mesbaulalam@hotmail.com). we are here to assist you. We Also expertise from UK, Australia, Canada and also from our home country bangladesh to assist on any training facilities.

Mesbaul Alam

Here in this regard let me give you some light on call center business setup and training.

1. If you do have less budget and few seats to start with i would rather tell you to start as call center operator (3rd option as per BTRC licensing guildeline). Here the idea is that the HCCSP will provide the IP connectivity to the call center operator and end users' will be using ip softphone to cater service. This is the very easy to use solution at this moment. also the costing would be very less in terms of technology. the msc side configuration and/or trunk configuration will be done there at HSCCP. But for this setup the enterpreneur need to help till the setup of the HSCCP .

2. In the meantime interested people can have take substancial knowledge on call center operation through web or training session (same can be delivered if someone can organize), acquiring office space, formulating business plan for acquiring customer, hire and train agents etc.

If you need more information, post your comments at ali.faruq@gmail.com

Rgds,
Zubayer

Dear Sir,

We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.

We look forward to hear from you.

Regards,

Umme Salma
cell:01718922549
email:usalma2002@yahoo.com

Dear Sir.
I am Md.Fazlay Alahi based in Dhaka want to star up call centre business.But I have no previous experience.Now I m working software Company.Can U give some suggestion.

Thank You.
cell: 01817046051,01912146616,01811335360

E-mail: scholastic_int@yahoo.com

We have formed a company for setting up a call center, presumably 96 agent capacity at dhaka. We would also like to conduct training for the agents.

Interested Firms / Individuals with experience may kindly contact :

cleandhaka@hotmail.com

within 14 april 2008

I want to setup a call center in Dhaka. I need some information about call center, its activities, cost and its business process.

Hi All

This is Fahim Reza Shanto.I want to start a call centre business what ever the investment.
But i want to know what is the minimum recuirment investment need for start a call centre business (For How much Computer and Manpower)?

i have no problem to go with partnership with a good partner.

Please any further information give and take...

Shanto
01914128004,01730039000

Hello every one. My name is Nagif. If any one needs any kind of help or want to discuss about the functionality or topology or complete solution about call centre, can contact with me. I will be able to help you in this matter.
I am personally setting up a centre here in Dhaka. I already had done a market research, software and hardware costing, interior design, network design, power backup. Right at this moment I have 80% of the solution. The rest 20% is depending actually on BTTB and BTRC, about there IPLC connectivity Price.
I studied the guide line and final proposal. Talked with BTRC about what did they mean about HCCSP, HCCP and Call centre for numerous times. Discussed about the network and call flow.
I don’t Charge people for giving out information, like some others doing right now. I am offering free help that’s it. There is no catch here.
I am working on this call centre industry out side bangladesh for last 4 years.
Again feel free to ask me any question, it doesn’t matter how inane the question, what ever you want to know I will try to answer.
Email me with your query.

My contact details are here
nagifsalvah@btconnect.com

Hello every one. My name is Nagif. If any one needs any kind of help or want to discuss about the functionality or topology or complete solution about call centre, can contact with me. I will be able to help you in this matter.
I am working on this call centre industry for last 4 years.

Feel free to ask me any question, it doesn’t matter how inane the question, what ever you want to know I will try to answer.
nagifsalvah@btconnect.com

Dear Sir.
I am kamal based in Dhaka want to star up call centre business.But I have no previous experience.Now I m working software Company.Can U give some suggestion.

Thank You.

Dear

Is anybody over there to clear my concept about the licensing catagory of BTRC i, e the work flow difference in between Call center/HCC/HCCSP?
What will be the primary investment for 20 seats agent of call center or HCC?

I am eagerly waiting for soon reply to my personal e-mail badals@gmail.com

Regards
badals@gmail.com

Hi All

This is Porag.I want to start a call centre business what ever the investment.
But i want to know what is the minimum recuirment investment need for start a call centre business (For How much Computer and Manpower)?

i have no problem to go with partnership with a good partner.

Please any further information give and take...

NB. this is inform that i have a business partnar in usa.

-Porag

cell:- +8801726152329
email:- siddikbd@gmail.com
pstbd@yahoo.com

Dear Sir.
I am Mortoza Hossain based in Dhaka want to star up call centre business.But I have no previous experience.Now I m working software Company.Can U give some suggestion.

Thank You.

Hi All,

If any company or individual needs profesional assistance and guidance about call center and setting up a call center or training..they are free to contact me..we hav full details about BD govt plans and working procedure also we are pioneer in setting up contact centers,provide technology,voip services,training,management training,six sigma quality training etc.

Only companies and individuals who are serious not for window shopping.

I would like to know about call centre bussiness plese help me & give me details.

Hello,
I m interested in call centre business and i want to do business on it.What I have to do for opening a new call centre..such as investment, human resource, technological capabilities, how can I expand my busuness, who will be the consumer, who will I serve etc.By the way I'll open it in Bangladesh.

Please inform me regarding all the above mentioned matters and realted matters which will be beneficial for me to open a new call centre business.

Regards
Kawsar Ahmed Chowdhury
shevanchy@yahoo.com

Hello All,

Writing after few days. I guess everybody is now very aware of call center business. Anyway, from now on I will start writing on call center and its business perspective, implementation and operational issues. I know there are very few people are in BD who has good knowledge on this industry and technology but somehow without any feasible benefit no body would like to talk abut this. I believe in different ways, if majority of the prospect are clear about this then there might more good opportunity to do consultancy business effective ways.

Now look:

1. In all of the above queries, one basic question is "I do not know much about call center business but i want to do business, please give idea?". Then I will ask the same question why do u then want to do this business, is that the license cost is only 5k? Literally business means you need proper investment and good operations and at the end of the day it should give profit. And for doing that you need prospective client. Here in call center environment the clients are those company who handle everyday lots of contacts, queries, questions from their respective clients. customer service is the only way to do create value addition in this competitive market. So those type of companies need call center. Locally here, think of banks, telcos, Airlines, Real estates, FIs, and/or Govt organizations like desa, wasa etc

2. Why outsource? First reason is to reduce cost of the company. call center is technology and cost hungry project. So if here in Bangladesh every service industry started doing their own call center then most of the budget of their expansion plan will drain out, rather outsource your regular queries and marketing lead generation process or 3rd party. Here is big question data and information security? So why not start with non secure data and service delivery and follow up calls

3. What are the components of call center? First is your human agents ( initially do not start with automated voice response system – IVR) cause human touch is more effective then machine voice also IVR should ok to voice out repetitive query which you will identify after you run your call center for at least 1 years. Need more information on IVR? I guess no. Secondly, a PBX or ACD (automatic call distribution) where the call hits and based on logic set and agent availability it will route the call to agent extensions and then a recorder which will record all the voice conversation. Now you are ready with the call center. But who will call your call center? That is the place you need to work out get business.

To be continued…

Hello
I am highly interested to set up small scale call center in dhaka. please let me know how to start it.Please help me in this matter with details information.
Looking forward your feedback.
Regards
Md.Belal Uddin p0atwary
belal_dhaka@hotmail.com
belal_009@yahoo.com

Dear Bosses

I am Raisul I have completed BSc in Computer Engineering from American International University – Bangladesh and a candidate of MS in Electronics & Telecommunication Engineering from North South University. I am trying to establish a call center. One major thing is that so called consultancy firms taking thousands of money my giving some documents. Question is that have they any previous experience to build up a call center? Bosses, please just keep your eyes on internet search engine ( http://www.esnips.com, www.google.com etc.) you will find many documents. I think try at your own over the internet for basic and updated information about call center. Like, this forum, we may share our knowledge. I know a company published advertisement in a popular daily news paper on 11.04.2008. The firm is in DOHS is urging 50,000tk for giving you some solution. It is nothing; they have just downloaded it from internet. Some people always try to take some benefits by using public emotion. They know call center is blooming in Bangladesh. They are trying to use it. Like, in previous many training center opened here and there. Now, will you find out them? Be careful. No more today.

I apologize for any mistake.

Thanking you with best regards.

Raisul Islam
badals@gmail.com

Dear Raisul,

Special thanks to you for opening up everybody's eyes.

Rgds,
Zubayer

Mz Salma,

I happened to be a senior govt officer, from Dhaka and had been following keenly the recent uproar about extablishing call centers in Bangladesh.

Presumeably, people like you, and me and others who are looking for right guidance and advice for taking a decision before jumping into this business. I understand that the prospects are lucrative; and there are many pit holes as well. So far we are more aware of the prospects and lesser about the problems. I will advice you to kindly go through the article written by Zakaria Shwapan in Prothom Alo - last week.

If you really wanna put your head into it, you may let me know your interest and specialization. Some of us may sit together, ( or chat together), and gather maximum infomation / exchange information about the whole spectrum of the business.

Regards

TH

Mz Salma,

I happened to be a senior govt officer, from Dhaka and had been following keenly the recent uproar about extablishing call centers in Bangladesh.

Presumeably, people like you, and me and others who are looking for right guidance and advice for taking a decision before jumping into this business. I understand that the prospects are lucrative; and there are many pit holes as well. So far we are more aware of the prospects and lesser about the problems. I will advice you to kindly go through the article written by Zakaria Shwapan in Prothom Alo - last week.

If you really wanna put your head into it, you may let me know your interest and specialization. Some of us may sit together, ( or chat together), and gather maximum infomation / exchange information about the whole spectrum of the business.

Regards

TH

Hi
I am interested to open the call center in Bangladesh.I'm based on capital city Dhaka. i want to make a call center & a advising farm.
Pls let me know if there is anyone interested to work in joint venture.Pls contact me in my Email ID manir22_areen@yahoo.com

Manir
01711 666992

Hi all,

Lot of people are interested in call center setup. I'm an expert in call center setup and the consultency. I'm working in a core network of an operator with soft switch. I have already deployed all IP based Call Center solutions. So for the connectivity, installation and for any technical queries please mail me at joe.redhat@gmail.com stating your contact address.

Regards,
JOE

Ali Zubayer Faruq Bro,
How r you? Hope you are fine; could you be able to explain me IPLC connectivity from centre end via BTTB to client end? And of course the call flow? As I believe your present company is using IPLC from BTTB, I just want to know more. Could you be able to help me out in this?
Thank you

Nagif Salvah
TMCalling

Dear Forum Members,

Pls go to BTTB web page for having an idea about the leased line cost. BTTB, will reduce this cost by 60 % ( proposed); however, pls note that the SMC ( sub-marine cable) that BTTB subscribes to is only upto Singapore. You will have to have a separate agreement ( through BTTB) to establish a separate node upto NY or London, if you wanna have business with US or Uk.

Gentlemen,

Do also cater for the likely migration of your agents. The present labour law, doesn't suffice to constitute a strong binding force to keep ur agents and supervisors in ur future call centers. Consider ur options - how can you keep ur trained agents from not joining the neighbouring call centers, when they would offer him / her a little higher per hour rate. In India that is the basic problem and the wages increased from 12 - 15 % per year and 80 % wastage rate. That increased the overhead per agent cost and reduced the percentage of profit margin ( increase in profit 29 % and increase of expenditure 36 %).

Regards

Good point, From my understanding if we are looking for US or UK client our last end from BTTB should be Mersey France.so far I know BTTB have OSS agreement with UK (BT). So BTTB can provide you IPLC link from Dhaka till UK Full circuit.
Thank you
Nagif Salvah
TMCalling

Every business has its own negative side, even a spinning mill project can be a complete disaster. It’s actually up to you how you asses your project. How you can manage and also how hardworking you are.
Off course its brand new concept, but when garments industry 1st started in our country on late 70’s people was thinking same. They thought it doesn’t have any potential for BD. How can we manage workforce, how can we enter in to the world market, we don’t have expertise here! But now look; garments are one of the leading industries in our country. It’s our human instinct to refuse technology. Now days Banks giving you free atm still lots of people refuse to open a bank account. Even till today lots of people refuse to use bank, they prefer cash dealing.
Well I read Zakaria Shwapan’s article on Prothom-alo. Let me answer you few points that I disagree with him. 1st thing he mentioned that size of a contract centre. He was saying its basically if you don’t start with a large one you wont be able to survive in this market because most call centers are bigger in its seat capacity(he mentioned minimum 50 seat), in present scenario lots of SME company outsource there work. Currently I have 3 work orders all asking for 3 to 6 seater centre! So it’s not true that you have to do a 50 seater centre. Now comes to electricity problem. well this is a big problem for us now but by the time call center’s are going to be operational it will be autumn that time Electricity load will not be like the summer time, also govt: s new power generation projects (I believe currently they are working on 4 alternative station and refurbishing another 4) will be operational by end of this year. And it’s not like a big industry that you need 100KV+. Its just few PC’s like 20 seater consume around 10KV Max with lights. Then come to marketing. It’s going to take some time like 1 year or so by this time at least 5 to 10 centers going to be operational. When some one actually running, other’s can share this info about clients( it happened in garments sector also spinning sector as well). And the, market is not some thing limited. Every day its growing, so initial stage marketing is difficult but after some time it’s going to be easier. He only told the negative side of the business (which is good) but he didn’t say any thing about the positive site. I did a small survey on the market current market price from India or Philippine is $6 to $8 per hour minimum. And sales lead is $50 to $75 per lead. We can easily enter the market with $5! And according to my project analysis I can make profit even my rate is $1.70! I spoke with 100’s of people in Dhaka who think they know a lot about this business but very few actually know about its potentials. Every day if you open news paper you can find Add’s about call centre. Some one offering 50k for 190page documentation about how to run a call centre! Some one offering 20 seat setup on 9lac, some one arranging seminar for 2000BDT lecturing what is a call centre! I spoke with every single one. Non of this so called Call centre GURU know the basic stuff like functionality, connectivity or call flow of a call centre! And they are in the market!
This business has huge potential but it all depends how good you know this industry. You have to find the right people. These people doesn’t give add to newspaper or doesn’t bother to write in the blog its going to be very hard for the beginners. But we can do it. India started this business on from 2004 look at them now. They faced the same problem.
Thank you
Nagif Salvah
TMCalling

hello All,

Again I am back and felt that people are really doing constructive talking. I was also busy with a huge CC capacity increase my company.

Anyway, Nagif thanks for your constructive approach. I can tell you one thing in my consideration there are only 5-10 people in Dhaka who are really well conversant about call center technology, functionalities, operations as well as call flow stuffs. but these people are mostly sitting silent due to rush of so many stupid people who are already giving big big lectures. Now to tell you, I have been working closely with one of the potential person who may come with call center very soon. I had few sittings with him but practically speaking somehow from the very beginning they are in such mentality that call center technology is very cheap and most of their understandings are really not in standard what i think or practice in my professional life.

In one sense Zakaria is correct, for international call center 30 seats even cannot give you ROI rather you need to think of big and there is obvious reason for this. 3-6 seater is possible when you will get outsource work from the local Hosted call center provider and where you do not have no technology infrastructure cost rather only agent cost and going back to india there are many such.

I believe, at this stage of call center green field market, first the HCCSP should come into picture with big investment so that the Hosted call center can operate with minimal cost.

Enough for today. Write to me.

Rgds,
Zubayer
ali.faruq@gmail.com

Hi,
My name is Shah Kalam. I am an ex-cadet of Sylhet Cadet College. I currently work for a company in the UK that develops hardware and software for call centers. We can provide complete turnkey solutions and consultancy.

If you would like more information then please contact me :

barta2222@yahoo.co.uk

Thank you and regards,

Shah Kalam

Dear Bosses

Special thanks to Nagif Salvah Bhaia for his writing. Recently, I went two seminar/ Workshop. One was at Gulshan Spectra convention center. They were doing their marketing for their solution. The views smartly expressed by some one contradicts with even basic idea, however, with due respect I disagreed with him and I would like to ask him to consider my logistic views. Another one was in Victoria University (House#55, Road 4/A, Dhanmondi). They just hired a class room, their fee was 1500 tk. I think some one trying to earn liquid money by using people emotion. I didn’t enter the seminar room after see this environment and hear the speaker name. No body is actually call center GURU. Another thing is a company has just download a book from (http://www.steptocallcenter.com/) and urging 50,000 tk. Can you imagine? The books real price is $149. The company is in DOHS. I don’t like to mention their name. So keep your eyes open and again special thanks to Mr. NAGIF for such a informative writing. Thank you very much.