Call Center/CRM News July 6, 2007

July 6, 2007
Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the free 24 hours or so I would need just to fly their from the east cost of the US.
 
One other interesting item is the iPhone CRM link from CompanionLink.
 
Call Center Recording in the Hosted Environment
NICE to Acquire Actimize
What Teleconferencing Means to the SMB
Mexican Contact Center Industry Shows Strong Growth
Study Shows New Zealand Contact Centers Struggle with Turnover
SugarCRM Announces Meet-Up Group Starting in Atlanta
iPhone Gets CRM Sync Link from CompanionLink
Air China Offers Enhanced Customer Service with Avaya's Solutions


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