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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Conferencing

PGI Aims to Become Heart of Digital Transformation and UCaaS

September 19, 2018

60% of companies are behind on digital transformation (DX) and 34% of business owners say half their workers will be remote by 2020. Companies have to change and quickly to be able to keep up with a workforce which is increasingly working from remote locations.

Sure, (DX) is a term we use a great deal - perhaps even overuse but if the market considers itself behind and competition and a changing workforce require it, then perhaps it needs even more press coverage to ensure decision-makers are taking the competitive threat and opportunity to excel, seriously.

iPhone XS and XS Max Benchmarked: World's Fastest Phones (Again) https://t.co/2Knzy2iFrC pic.twitter.com/41ik34t4jQ

— Rich Tehrani (@rtehrani) September 18, 2018

We know not only is change happening more quickly but the pace of change is increasing as well. Apple's iPhone XS to be released tomorrow, is the fastest smartphone on the planet and increases the pressure on enterprise services to keep up with all the amazing things the latest generation of handheld devices can achieve.

A major thought leader in the DX space PGI CTO Patrick Harper recently wrote a compelling piece on a TMCnet sister-site detailing six considerations for enterprises adopting a UC&C strategy. In it, he had this to say:

Uptake of collaboration tools continues to grow as companies using this technology report higher productivity. Those with effective internal communications achieve 47% higher returns for shareholders, which makes effective communication and collaboration technology highly prized, while failure to promote effective communication and collaboration can be expensive - $37 billion is lost annually due to employee misunderstandings and poor communication. 








New VTech Devices Bring SIP and Key System Functionality to Business

May 14, 2018

Sometimes you need to go backward to go forward is what we thought when we met for an exclusive interview with VTech execs to discuss a new line of products bringing together the best of Vtech with its recent acquisition, SNOM. The ET600  has the software stability and SNOM legacy with VTech desktop technology according to the company.




The new ErisTerminal VDP650 series cordless 4-line SIP phones are perfect for the small business market. By allowing cordless capability, extended range and SIP connectivity, these solutions give cost-saving benefits every business needs.

The VDP651 paired with a VDP650 base station is loaded with features such as DECT 6.0, seven days standby, four programmable LED backlit line keys, HD voice for the receiver and speakerphone.



Most importantly, they borrow from the past - and add key system functionality to the phone so every handset can display four virtual lines.








With Yeastar, Becoming a Telecom MSP is a Massive Arbitrage Opportunity

May 4, 2018

Recently we wrote about how telecom resellers are becoming MSPs, providing UCaaS solutions on their own, without the need to rely on an OTT provider such as RingCentral or 8x8.

In our discussions with MSPs making the switch from reselling a hardware solution like Toshiba to providing service themselves, they tell us how happy they are. They are making great margins and have much more control over their destiny.



We just had an in-person interview with David L. Puckett, Director of Business Development at Yeastar and the opportunity just grew in our minds as we spoke.

The company has 100 engineers and recently devoted themselves to taking all their hardware smarts and converting it to software. The result is the Yeastar Cloud PBX which was launched a few months back at ITEXPO. It's a monster, based on the Yeastar Management Plane or YMP, supporting 100 PBX instances, 2,000 users, and 500 concurrent calls.







FracTEL Advances Conference Call Security

April 30, 2018



Citing the common theft of conference call pin codes in places like political campaigns, Michael Crown, President of FracTEL told us in an exclusive interview, his company's SKRUM solution announced at ITEXPO earlier this year, securely calls participants instead of relying on them to enter pin codes. He said, "Conference calls are expensive." He continued, "At the end, nothing happens. Calls aren't actionable."

This is why FracTEL is focusing on changing this. At the conclusion of a call, they perform recording and transcript analysis.



CafeX Sees Call Center Converging with CRM

March 12, 2018

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know as the company's Live Assist provides omnichannel capability to potentially 10 million Microsoft Dynamics 365 customers via chat co-browse and video capabilities. 




The solution comes out of the box with Microsoft Dynamics 365 and the companies codeveloped the solution and have a Joint roadmap. The Azure cloud-based solution has delivered 4,500 trials in 12 months and has had 65 customer wins such as HP, District M and the NHS in the UK.

According to Sajeel the biggest pain points his company takes away for customers are are as follows. 






Dialpad Debuts New Gmail Add-on in G Suite Marketplace

October 24, 2017

Dialpad spun out of Google for all practical purposes and still uses the Google cloud or GCP so its a natural application to be part of the new G Suite marketplace.

What does this new partnership mean to Dialpad customers? Simple... They can now access their communications - text and voice from within their email client. Specifically, when you are emailing on an Android device or desktop browser, you will see a drawer to the right allowing calls to be placed or texting to be initiated.

Once activated, the Dialpad Add-on enables users to message, call, view history or save a new contact from within Gmail. 



Metaswitch Helps Carriers Compete with UCaaS and Slack

October 10, 2017



Metaswitch was on the leading edge of seeing the social media threat to carriers – they were somewhat-famous for warning that social network user-names were being used in lieu of phone numbers and disintermediating the relationship between carriers and customers. Except they said it with a UK accent so it sounded a lot more exotic. J

The company is doing well – just off the news they won the Sprint IMS core business via their productized Project Clearwater solution.

Konftel Goes BIG and small in Conferencing

April 16, 2017


The BIG news from Konftel is they hope to solve the huge headache most people experience when trying to set up the conference phone in a meeting. How? The Konftel 300IPx (we will refer to this as hardware) and Konftel Unite mobile app (we will refer to this as software) work together so a single click is all it takes to join a meeting.

Many of us techies have in-car navigation which could costs thousands of dollars yet we prefer an app - Google Maps, Waze, etc. This is the same idea but the 300IPx does have a small screen as well if you want to use it.



We had a recent discussion with Torbjörn Karlsson and Stefan Eriksson and they told us all about the solution and how it works.

The hardware has NFC, allowing a quick connection with your phone - unless it's an iPhone, because Apple has decided the masses don't need NFC at the moment. 








With Polycom, Siris Capital Builds Impressive UC Holdings

July 11, 2016

Many where caught off guard when they learned Siris Capital outbid Mitel for Polycom but there are some good reasons for Siris to have made this move. After the Mitel acquisition was announced, I detailed the good and bad about the deal.

Here were the two comments which I placed in the bad category:

Bad: Polycom most logically should have ended up merging with Plantronics IMO – the companies are geographically close to one another and the synergies between headsets and other endpoints seemed like a perfect fit. I’ve thought this for many years.

Sennheiser TeamConnect: An Innovative Mobile War-Room in a Briefcase

April 16, 2016

One of the most innovative products I’ve seen this year in the UC space is the Sennheiser TeamConnect, a high quality, wireless conferencing solution. Here is the situation: you want to set up a conference call in a room which isn’t wired for conferences. You open a briefcase, take out a few pucks and place them around the table and voila, everyone is immersed in high quality audio.

 

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