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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Conferencing

Cisco to Acquire Tandberg for $3B

October 1, 2009

Cisco has done a remarkable job pushing the telepresence market forward but on the low-end of the market the company left lots of room for smaller players such as Tandberg, Lifesize, etc to prosper while relying on Cisco's marketing and PR to carry them forward. Now Cisco is about to pick up Norway based Tandberg, a strong player in the video market for $3 billion in cash.

Obviously this deal is in line with the John Chamber's vision of video everywhere and moreover allows Cisco to control a large part of the video market. Cisco is now in the position now more than ever of being able to lower the prices of the video units it sells so as to move more routers and other data center products.

Psytechnics Expands QoE to Telepresence

September 28, 2009

Nortel: Unified Communications Reduces Healthcare Costs

September 10, 2009

Companies have spent hundreds of millions of dollars over the decades to ensure their contact centers are as efficient as possible. In a business where you have hundreds of agents in a call center you have to worry about any excess spending and you must minimize waste. Calling queues and skills-based routing are just some of the simple technologies call centers have used for decades to efficiently connect the right agent with a caller. Amazingly, the average healthcare worker makes 2-5 times as much as the average call center agent and we don't spend the money to automate healthcare processes the way we have in the contact center.

ITEXPO West 2009 Concludes

September 4, 2009

ITEXPO West 2009 Keynote: Dr. Don Brown

September 2, 2009

After an introduction for me, Dr. Don Brown, a true communications visionary and veteran began a presentation at ITEXPO West 2009 which asked where the value was in communications. He explained CEBP and unified communications were terms made up by marketers and he didn't really like the term buddy list either.

In a matter-of-fact manner, he explained where the problems in communications were. One example were the problems associated with processes in a company - they are not automated and they are not easily repeatable and they need to be improved.

ITEXPO West 2009: Terry Matthews Keynote

September 2, 2009

Sir Terry Matthews gave a fascinating keynote address today to a standing room only crowd at TMC's ITEXPO and started his address by discussing the opportunity he sees in the communications and technology markets. You know from my past writing that I consider Terry to be one of the most incredible people I have met - he has started 89 companies primarily in communications. He has also started companies in the leisure space - hotels and golf resorts.

He is worth billions and he still works as hard as anyone I know. He travels the world and closes business.

ITEXPO West 2009 Day 2 Start

September 2, 2009

I had a great time last night networking with people from ITEXPO, 4GWE, M2M Evolution Smart Grid Summit and the other events here in downtown Los Angeles.

After the reception, I went to a dinner at the Westin Bonaventure show hotel and then a local restaurant. Then I went back to the TMC suite at the hotel where a bunch of attendees and the TMC team gathered, discussed the state of the markets and exchanged stories and analysis.

Some of the topics worth sharing were debates on the importance of the cloud as well as whether social networking is important in the business to consumer space. There were many more discussions and I hope to share them soon.

I am headed to the Los Angeles Convention Center soon and hope to see you there.







PAETEC Chairman and CEO Arunas Chesonis ITEXPO West 2009 Keynote

September 1, 2009

ShoreTel CEO John Combs ITEXPO West 2009 Keynote

September 1, 2009

John W. Combs took the stage at ITEXPO West 2009 to kickoff the keynote addresses of the show. Speaking to a packed room he explained how communications and technology can be integrated to change how information technology professionals are viewed in their organizations. He cited FEDEX as an example of how technology empowered customers and improved the company's bottom line. Another example worth mentioning (my example) is Wal-Mart, an organization using technology to improve supply chain efficiency in order to put competitors out of business.

His went on to share UC best practices and shared what he believes you should look for when buying new communications systems.

Here is a brief video of the the presentation and the crown in attendance.



ITEXPO West 2009 Press Release From LA

August 31, 2009

Here is a release in "rough" form which means it may change before its gets sent out by the team. I thought it was useful enough to get to you early and I hope it helps.

TMC Prepares to Host ITEXPO This Week in Downtown Los Angeles



Exhibit Hall Filled, Hotels Sold Out as TMC Prepares to Host Leading IP Communications Conference at Los Angeles Convention Center

 

NORWALK, CT- August 31, 2009 - Technology Marketing Corporation (TMC) today announced that their editorial and conference teams have completed final preparations for this week's ITEXPO West 2009 at the L.A Convention Center in Los Angeles. The conference and EXPO, being held for the 20th time since its launch in 1999, features a robust conference program, keynotes by industry leaders and visionaries, and networking opportunities where buyers and sellers can meet and forge relationships.



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