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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Yamaha's Conference Systems Carried by cyLogistics

September 17, 2008

At a young age I was always fascinated by stereo equipment and in fact starting working at TMC at age nine putting stamps on envelopes in the summer and on holiday so I could save up enough money to buy a stereo system. I spent somewhere north of $2,000 in 1979/1980 to buy a Vector Research receiver, a pair of Bose 901 speakers and a cassette deck and turntable whose brands I cannot recall. I purchased the Vector Research receiver because I couldn't afford one by Yamaha but Vector Research was said to be founded by a team that left Yamaha so it would have to do. The receiver still works although Vector Research went belly up shortly after I made the purchase.

This came back to me today when I read Zippy write that Yamaha is going to be distributing their conference calling products through cyLogistics.

ITEXPO West 2008: Introduced by IP Man

September 17, 2008

IP Man Fight Evil IP Communications Villains
Having been speaking at conferences and other events for decades I can tell you that yesterday was a first for me. Why? Well, I was introduced by a cartoon character and even turned into a cartoon character. Many people mentioned how closely the cartoon character resembled me.

ITEXPO West 2008 News to Date

September 15, 2008

GIPS Gets Russian Win

September 15, 2008

In years past the competition between GIPS and Spirit DSP has been the stuff of legend. While the competitive situation has unwound over the past 18 months or so it is still interesting to see how the companies compete with one another.

For example, some news out of this week's ITEXPO is that exhibitor GIPS has just announced it has been selected by Mail.Ru to have its GIPS' VoiceEngine embedded inside the Mail.Ru Agent, starting with version 5.2 -- allowing affordable calls to stationary and mobile phones.

Of course the interesting thing here is Spirit DSP is based in Moscow -- so this is a win in foreign territory for GIPS and the company can look forward to having its solutions rolled out to about 50 million new Russian users.

Zippy's Thoughts on ITEXPO

September 15, 2008

I just came across an article by Richard Zippy Grigonis regarding the success of ITEXPO in light of the incredible competition over the years. Reading it, reminded me of shows of the past which I enjoyed going to. Zippy -- as many of you know is about the straightest-shooter there is -- he tells it as it is -- from his vantage point of course.

This is what makes his thoughts are all the more incredible (and humbling) -- and Zippy -- you are part of the team that allows ITEXPO and TMC in general to flourish. Of course while i am in thanking mode -- getting ready to head out to LA for ITEXPO myself -- let me extend a hearty thanks to the entire TMC team, our advertisers, sponsors, exhibitors and partners who have allowed TMC to keep growing.

I look forward to seeing you all and thanking you in person this week.

Keating on Skype, Pika and Zune

September 12, 2008

You know what? I was looking at Tom Keating's blog today and there is some good stuff worth sharing. First he points to an Om Malik interview of Josh Silverman the CEO of Skype and then reminds us of how to get Skype to run on an iPhone (sort-of) until Skype releases an official version.

The interview is great -- it shows Skype is laser-focused on profit, mobility and embedding itself into other applications. Malik pushed Silverman on a few fronts -- explaining that the telcos aren't a monopoly (contradicting my thoughts and those of Silverman) -- he also pushed Silverman on why they are still part of eBay and finally on why Skype is boring.

More IP Communications/VoIP Interviews

September 11, 2008

Kanye West Arrested in LA

September 11, 2008

I realize this has nothing to do with my typical subject matter but as you know as I get closer to a trade show I do look for nice segues to help me discuss the show. For example, next week, ITEXPO will be held in Los Angeles and coincidentally about an hour or so ago, Kanye West was arrested in Los Angeles.

So coming to ITEXPO can not only be good for your career and help you supply your users with a better IP communications experience, you can come to the show in the city where Kanye West was actually arrested. If you come to the show via LAX, you can actually visit the airport and perhaps gate where Mr. West -- famous for the song Gold Digger and Stronger among others -- was handcuffed and taken away.

With any luck -- being LA and all -- you may get to see other celebrities arrested on your way to the show as well. If you do -- be sure to drop me a line.

Silliness aside -- we are all looking forward to seeing you next week in LA.

Telus Nabs Huge VoIP Deal

September 11, 2008

Congratulations are in order to Telus who won a $7 million dollar deal with an 18 month RFP to provide VoIP and call center solutions to Vancouver's 311 contact center which supports 200 sites including City Hall, the 311 Contact Center, the Vancouver Police Department, the Vancouver Fire and Rescue Department, the Vancouver Board of Parks and Recreation and the Vancouver Public Library.

I really love Vancouver -- it is a beautiful place that seems to never get dark with amazing seafood and a good number communications companies.

Congratulations once again to Telus on this big win.

Here are some photos from my last Vancouver trip:

·         Vancouver Photos

·         Leaving Vancouver


SIP Trunking Article

September 11, 2008

FierceVoIP has a great article on SIP Trunking which does happen to mention ITEXPO which takes place next week in Los Angeles. As you may have guessed -- it is written by Doug Mohney -- the smiling gentleman pictured to the left of this short entry.

As I have mentioned before, SIP trunking is one of the major growth areas of communications and will be for the foreseeable future. Resellers and businesses of all sizes should be at the SIP Trunking Workshop at the show which happens to be free and from what past attendees have told me, a fantastic learning experience which helps you increase your call quality and lower costs. For resellers/interconnects/VARs/VADs -- SIP trunking represents a recurring revenue stream which is welcome in an age of decreased margins.

I should also mention -- while on the topic of SIP, there is also a SIP certification class at TMC University focusing on building services with SIP.

Here are other TMC University courses to consider:

  Date Course Hosted by

September 16, 2008

Microsoft OCS

September 16, 2008


September 16, 2008

Open Source  

September 16, 2008

SIP in the Contact Center   Wednesday,
September 17, 2008
IP Network Security   Wednesday,
September 17, 2008 SaaS Thursday,
September 18, 2008
Unified Communications   Thursday,
September 18, 2008 SIP: The Foundation for Building Enhanced Services Thursday,
September 18, 2008 Next-Generation Call Center

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