Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Goodbye Bill Gates

June 27, 2008

Dear Mr. Gates -- I feel I know you well enough to call you Bill. You see, although we have never met, I feel like I owe you a huge debt of gratitude. I started loving technology while playing Pong and Space Invaders and shortly thereafter I became a BASIC programmer. First of all, thanks for ensuring this language was around and simple enough for a person to easily pick up on his own.

It is unclear what the computing industry would be like if it weren't for you and your company. You seem to have had an uncanny way of beating virtually every competitor your company ever had while you were in charge.

ITEXPO TMC University Courses Expanded

June 26, 2008




I promised yesterday that we would be devoting great focus to ITEXPO this week and to kick things off I want to ensure you are aware of the TMC University courses which will be offered at the show September 16-18, 2008 in Los Angeles. We have been running TMCU sessions for many years and we have had hundreds of graduates who walk away from the event better educated on various topics and if they pass the test at the end of the session(s), they also have the bragging rights of a diploma which can boost their resume value and get them valuable consulting/reseller assignments.

The program has focused on open source, SIP and IP-PBX topics in years past and for the first time we have greatly expanded the number of courses provided to ensure we can help you get certified in multiple courses at once. These are the important areas of the market where the seems to be great interest in certification as well as hiring.

Here is the complete list of topics and a page with the details.

  • Microsoft OCS
  • FMC/Mobility
  • Open Source
  • IP Network Security
  • Unified Communications
  • SIP
  • Software as a Service
  • SIP in the Contact Center
  • Next-Gen Call Center Management

  Date Course        

Tuesday, September 16, 2008

Microsoft OCS
Learn More  

Tuesday, September 16, 2008

FMC/Mobility
Learn More  

Tuesday, September 16, 2008

Open Source
Learn More
 

Tuesday, September 16, 2008

SIP in the Contact Center
Learn More   Wednesday, September 17, 2008 IP Network Security
Learn More
  Wednesday, September 17, 2008 SaaS
Learn More
  Thursday, September 18, 2008 Unified Communications
Learn More
  Thursday, September 18, 2008 SIP
Learn More
  Thursday, September 18, 2008 Next-Gen Call Center Mgmt
Learn More


Come to the show and try your luck skill at becoming a happy graduate, along with the hundreds of your peers. Be part of an elite group -- only at ITEXPO.






























Drive And Talk Via WiFi

June 26, 2008

Use that WiFi phone in the car... Good news for those of you who like your WiFi phone but just haven't been able to get it to work properly in the car. Now, you can use a WiFi phone or even take advantage of videoconferencing  while driving 70 MPH down the interstate.

This will come courtesy of Chrysler as many of their future cars will have a new entertainment system called uconnect which also has a 3G connection and in-car WiFi connectivity. The good news, we can really be connected wherever we are...

NXTComm, VPF, ITEXPO and More

June 25, 2008

I am back from NXTComm, the Voice Peering Forum and my trip to Vancouver. It is good to be home and I have so much to share. A few things you should know about are the fact that TMCnet was on-hand at NXTComm doing video interviews with a number of the movers and shakers.

Here is one of these interviews with Erik Linask and Sam Lisle from Fujitsu. This interview page has a menu of all the interviews so I hope you enjoy them all.

On another note, my team and I will be gearing up to put the final touches on ITEXPO which takes place September 16-18, 2008 at the Los Angeles Convention Center.



New Zultys CEO

June 24, 2008

I know you are busy but I am sure you noticed this week that Zultys appointed a new CEO. Sure you did. I know readers of my blog are voracious and can't get enough of the latest news and analysis in the communications space.

I am sure you are wondering about this Steve Rotherberg Rothenberg fellow... His views on open source, SIP trunking, unified communications and many other issues.

Move Avatar Buzz

June 23, 2008

You have heard me go on and on about avatars in the past. Here are some of my recent blog posts in fact:

Mobile Virtual Worlds Emerge

There are so many communications companies pushing products and services revolving around virtual worlds, one wonders if we are about to see a new subset of communications break out and achieve mass appeal like VoIP, the iPhone or Blackberry. Do...

Posted on June 4, 2008 4:55 PM



Critical Links Choses Digium

June 23, 2008

Big news for Digium as the company will be the exclusive supplier of Asterisk-compatible analog and digital PCI and PCIe telephony boards for the Critical Links' edgeBOX solution.

If you aren't familiar,edgeBOX is an office-in-a-box appliance that provides a complete voice, data and IT solution for SMEs and enterprise branch offices. The multi-function gateway appliance includes VOIP/IP-PBX, VPN, security, NAC, QoS and a WiFi access point as well as a fax-server, Web server, e-mail server, print server and data storage. The solution is designed to support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc.

If you are interested in learning more, check out this article from Greg Galitzine.



The Importance of Communications

June 21, 2008

Do we realize the importance of what we do? I have been thinking about this question a great deal lately. I see the amazing technology being developed by the entire industry and I just can't help but wonder - do we realize how important we are to the world economy. I am far from an economist but I know that when productivity improves so does the standard of living.

Cisco's Managed Services Push

June 17, 2008

It has been an interesting day so far here at NXTComm. The first meeting of the day was with Cisco who plans on becoming a much bigger player in the managed services spaceā€¦ Al Safarikas the Sr. Director, Wireline Segment Service Provider Marketing at the company shared some thoughts on how Cisco is helping service providers worldwide deploy managed services.

One issue that came up is what precisely is the definition of managed services. From Cisco's point of view it is as follows:

Information technology which is remotely managed and provisioned, delivered as a finished product - operated by skilled professionals from a NOC.

Safarikas mentioned where the equipment sits is immaterial and this makes good sense.

Other points worth noting from our conversation are as follows:
  • Predefined SLAs that are negotiated with end users
  • It does not matter where the box sits or who owns them
  • Companies want managed services to support business initiatives

From there we discussed how Cisco helps its partners deliver managed services.

The company has expanded on the popular Cisco Powered program and helps its partners with sales and marketing, providing channel managers and other services to ensure a partner's success. AT&T Telepresence is a great example of this.

I asked what pain Cisco takes away for customers and to this Safarikas replied, "Partner with Cisco and improve your chance for success with managed services - We have the best technology, understanding of the marketplace, best capability of building [our customer's] operating capabilities through Cisco professional services."

This was a pretty memorable meeting and Cisco should be commended for looking to help the industry by defining terms such as managed services.















Packet8 Virtual Trunking

June 12, 2008

Last month I discussed a rumor regarding 8x8/Packet8 providing SIP trunking services. It turns out this rumor was true as today the company released the news they will not only provide SIP trunking but a more comprehensive product they call Virtual Trunking.

Virtual Trunking performs just like SIP trunking - assuming you have an IP PBX which supports SIP. For those of you who do not, you can still take advantage of many of the benefits VoIP has to offer as 8x8 will provide equipment courtesy of Carrier Access to connect your older PBX to their IP communications network.

It is important not to confuse this service with a double-play offering which may bundle DSL or cable but instead you can consider it to be nomadic - so you can easily move the equipment to any Ethernet line meeting the quality criteria.

The service is available throughout the US except Alaska and Hawaii where the company currently does not have telephone numbers. Competition to the service comes from ILECs, Cbeyond, M5 and a number of others.

More than one 8x8 investor has asked me about whether this is a good move for 8x8 and I think it is because it allows the company to extend its customer base to larger companies meaning more opportunity to monetize its existing network.







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