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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Blackberry Voice Search

April 23, 2008

TellMe just launched a new application which allows people to use their Blackberry for voice search. utilizing the TellMe speech recognition engine and Microsoft Live Search, you can have search results automatically localized if you happen to have a GPS-enabled Blackberry.

This is a pretty big deal as it brings voice and local search together and shows where the search business is headed. It also shines light on what the real reason was for Microsoft to purchase Tellme. Not that any of us are surpised of course.

What might be worth discussion however is the fact that Microsoft would support RIM with an application which makes the Blackberry more attractive.



Danny Windham Podcast

April 18, 2008

EsnaTech Grows the Google Ecosystem

April 17, 2008

One of the latest trends I have noticed is integrating disparate solutions into Google's suite of applications. Just this month in fact, two companies in the communications and CRM spaces have decided working with Google more closely makes a great deal of sense.

Perhaps the company making the largest splash in the Google Applications partnership space is SalesForce.com who just connected it's CRM systems more tightly with Google's applications allowing a completely hosted CRM/office solution.

But it isn't just the CRM companies getting into the act. UC companies too are looking to combine the best of communications with the search leader's hosted office suite of apps.

Case in point is EsnaTech who has integrated their Telephony Office-LinX suite of UC tools with Google to provide seamless interactivity between the hosted and the the communications worlds.

A benefit of working with a company like EsnaTech is that you get UC, even if your underlying PBX is from any of the following telecom equipment vendors: Mitel, Iwatsu, Nortel, AASTRA, Cisco, Avaya, Toshiba. Please check with the company to see what their latest list of supported phone systems is.

What sorts of features does a Google UC solution contain?









Podcast: Danny Windham, CEO Digium

April 17, 2008

How does a company go from being a leader in the open-source communications space while simultaneously looking to generate revenue? Even open-source purists realize that companies supporting this movement need a way to generate earnings.

Digium, the sponsor and maintainer of Asterisk is actually dealing with both ends of the spectrum as they look to boost their profits and grow. Danny Windham was brought in as CEO about a year ago in fact to ensure the company supports the developer community while simultaneously growing profits.

In a podcast interview, Windham shared many of this thoughts with me about how he runs the company and how Digium looks at the small business market, what sorts of alliances we may see going forward and where he believes open source is on the technology adoption curve.

An special area of interest to me is where Windham and company sees the intersection of open source and Web 2.0. In a mashed-up world the opportunities for developers grow exponentially and allow customers to enjoy breakthrough applications from programmers across the world looking to make communications more effective.





Why Skype Should be Sold to Google

April 16, 2008

There are now rumors circulating that Google will buy Skype. These rumors are not new -- I wrote about this as recently as November 20 of 2007.

But they did die down for a while and have been renewed. I have heard wild claims like the evaluation of Skype is in the multibillion dollar range, etc.

I should mention that I have tremendous admiration for the people at Skype who developed software that tens of millions of people use. I am frequently blown away when I use the software myself and see over ten million people online at one time.

Having said that, Skype is a poster child for IP communications.





Callwave Fuze, Unified Communications Plus

April 16, 2008

In the race to provide the best Unified Communications solution, there are just so many approaches. The various ways to achieve UC are staggering in fact. Companies like Microsoft have partnered with many companies to achieve seamless UC - with special emphasis on Nortel and Aspect. IBM has partnered with virtually all UC players - including Aspect and Nortel while companies like Avaya are thriving by not only offering their own solutions but a bewildering assortment of integration options.

But is it fair for only the largest players to get a seat at the UC table?

New TMCnet Record and New Writer

April 15, 2008

Thanks to our readers -- once again, TMCnet has hit a new record. In this case, we built a Global Online Community in conjunction with Interactive Intelligence and this community generated just under 600,000 page views in one month according to Webtrends, a company which measures web traffic.

As you might imagine, this is a staggering number of pages to be viewed in a month and after TMCnet, this number represents the most page views in a month out of all competitive sites worldwide. This is according to third party web measurement sites like Quantcast.

In other words a single community built on TMCnet outproduced any other single competitive site in total.

As I have promised before, as we grow we will ensure the quantity and quality of TMCnet articles and as such we recently added Rick Bye as a columnist. He wrote his first piece last week in fact.

Bye is a senior segment marketing manager with Zarlink and is responsible for leading the company’s residential gateway and consumer voice products development.







Dialogic Analyst/Media Day

April 15, 2008

Fonality Trixbox 2.0 Launches

April 15, 2008

According to Chris Lyman, the Founder and CEO of Fonality, the brand new Trixbox 2.0 is the "look mom, no hands, reseller version."

In fact, the company is doing its best to make sure resellers have to touch these phone systems less and less. Lyman tells me the beta of 2.0 has been out for a few weeks and this release signifies the company's renewed focus on the reseller market.

Lyman tells me candidly that resellers are their future and they are thrilled to have their margins double by selling software systems like those supplied by Fonality.

Some added features in this release are sophisticated, presence-enabled find-me, follow-me, with remote features such as call control and record.

In addition there is E1 and BRI autodetect. Think of this as the wizard-based approach to open-source communications.

So how do you upgrade? As Lyman explains, the data center gets the new version of the software and you get it the next time you log in.









Openwave Turns Service Providers into Internet Companies

April 14, 2008

For years, service providers could see their competitors coming head on. For example CLECs and VoIP providers are pretty easy to spot and entrenched telecom providers worldwide have adopted different strategies to battle these new entrants.

But that was the easy part of the game. After all, playing in your home stadium is often easier than playing on the road.

But this "on the road" analogy is perfectly accurate in describing what service providers will be dealing with as they enter new markets and come up against companies like Yahoo, Microsoft and Google.

Recently I had a chance to see a demo of technology from Openwave Systems which helps service providers compete more effectively with the traditional web-based competitors.

I must say that I was beyond impressed with the demo I saw of a product named Openwave Mobile Client Suite, a set of products which help turn service providers into internet companies.

I also had a chance to see some of the company's network-based technology, the Openwave Rich Mail Solution, which does what Microsoft Exchange Server and Outlook clients do for the typical enterprise. The application is based on AJAX which means response times are more like software than web pages.

The look of the UI is impressive and not something you might expect your typical service provider to code themselves.

For example there are contextual menus which pop on a right-click, e-mail preview, drag-and-drop, voicemail/VoIP integration and more.













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