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Rich Tehrani
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TMC Growth Update

March 28, 2008

Congratulations to TMC's Kevin Kiley who was just promoted to VP of Finance. Great job Kevin.

In addition I would like to thank TMC readers and our partners who have allowed us to continue our wave of growth.

In the past few months we have hired the following new team additions:

  • John McInerney, Marketing Projects Manager
  • Tim Bongiovanni, Account Executive, Customer Interaction Solutions magazine
  • Mo Harrim, Web Developer
  • Richard Moavero, Account Executive, IP Communications Group
  • Kevin Lake, Account Executive, Events Division
  • Tullio Gianitti, Account Executive, Webinar Group

This does not include our new writers (Charlotte Wolter, Gary Kim, Jon Arnold, Peter Radzieski, Scott Wharton, David Yedwab, Taran Singh, Rick Graves, Dr. Alan Solheim, Jagan Jagannathan, Phil Hill, Chris Gatch, Dan Miller and eight full-time freelance editorial contributors.)

Once again, I would like to extend my appreciation to TMC readers, sponsors and team members for helping us achieve our current growth levels and we look forward to making 2008 the year when all of our products perform better than ever.

[TMCnet]










Grandstream's Grand GXE502X

March 25, 2008

Many of us know Grandstream for their IP Phones which offer great value as well as an assortment of analog gateways, ATAs, videophones, etc. I have spoken with resellers in fact who sell truckloads of Grandstream equipment on the show floor.

So when you make IP phones and are looking to get into new markets, where do you go? If you remember, years back, Pingtel moved from selling IP phones which won design awards into the IP-PBX and later the open-source IP-PBX space.

Grandstream is another company located in Massachusetts who has decided to branch out into the IP-PBX space but in this case they have created a simple-looking device dubbed the GXE502X which can support up to 100 extensions and over 50 simultaneous calls.

The box has many features and is surprisingly robust.

For example, there is a built-in fax server with print-to-fax capability. The server converts faxes to PDFs and e-mails them.







LiteScape's Unified Communications Applications

March 23, 2008


One of the more interesting unified communications companies is Litescape. They are doing new things in the UC space and more importantly, I can't think of another company who does what they do.

The company's Oncast solution enables phones to act like PCs and PCs to act like phones. For example, the company has a corporate directory application which works seamlessly with any phone or PC. To pull this off, LiteScape utilizes the directories of disparate systems such as LDAP, Salesforce.com and your personal address book to name a few.

In addition, Oncast allows Cisco and Avaya phones to have single-touch connectivity to WebEx via phone or PC.




Vermark's Big Telecom Expense Management Ambitions

March 23, 2008

One of the fastest areas of growth in the communications market has got to be telecom expense management as TEM solutions are needed to better manage corporate telecom spend levels. The sheer variety of communications services like PSTN, SIP trunking and wireless account for billions of dollars of cost each year. In many cases, companies are unsure how to make heads and tails of disparate bills from various providers which oftentimes overlap with one another.

I often come across new vendors in the TEM space and the latest one is Veramark Technologies, a company who has its roots in call accounting. According to President and CEO Tony Mazzullo, Veramark is 25 years-old with seven thousand installations and over 200 resellers.

They recently rolled out Communications Management Suite software, version 7.0 which has enhanced user-configurable dashboards, as well as more seamless integration with Microsoft solutions and the ability to deal better with disparate business groups and carriers.

Today, the company's software manages telecom TCO including maintenance and service levels.





Podcast: The VoIP Connection

March 21, 2008

Communications To Fuel Global Economy Growth

March 20, 2008

Infonetics pegged PBX growth at 7% last year and they further mentioned that companies are beginning to slowly see the benefits of IP-PBX systems beyond the typical costs savings associated with lower phone bills.

With unified communications software now available and the meshing of such systems with business process software, perhaps we can expect even more market growth in 2008.

Most people I talk with in the communications space tell me they are seeing great promise in 2008 and moreover they believe companies will spend money in a slow economy if they see this spending paying off in some way.

Still, all is not rosy in the communications market as the once high-flying, recently IPOed ShoreTel has had some recent earnings trouble, share price pain and downgrades by Piper Jaffray and  Janney Montgomery Scott.

Of course ShoreTel is not alone but they signify the reason why all communications companies have to look into other areas to ensure they grow.

For example, CEBP is one way to justify increased spending on equipment, software and consulting. After all, increased productivity can be directly correlated into cost savings. In addition, in many companies the people with the largest technology budgets are the ones who purchase applications.

In a recent meeting with Nortel execs in fact they made a great point... Five years ago they said, the telecom manager got swallowed up by the datacom manager who began to own the budgets.











Dan Miller New TMCnet Columnist

March 19, 2008

As I mentioned a while back, TMC is experiencing record growth and I promised we would maintain our high levels of quality as we grow. TMCnet currently has just under 50 worldwide columnists and most of them write daily or even more often.

TMC continues to look for the absolute brightest thought leaders to keep you up to date and help you make informed purchasing decisions in the communications and technology space.

To that end, TMC's latest columnist is Dan Miller, an analyst at Opus Research who will write a column titled "Communications in Context."

Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer manufacturers and application software developers. He founded the highly respected analyst firm, Opus Research in 1985 and helped define the conversational access technologies marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages web services, mobility and enterprise software infrastructure.

More recently he oversaw the launch of research practices covering voice biometrics and local mobile search.

I am thrilled to have such a high quality writer as part of the TMCnet editorial mix and thanks again to all of our readers and sponsors who have made TMCnet so popular over these past years.

Dan's first article is titled Beyond UC: Contextual Communications and you are welcome to bookmark his columnist page so you don't miss any of the important things he has to say.











Tandberg Integrates Unified Communications and Telepresence

March 18, 2008

As more and more customers deploy Microsoft's OCS, they are asking videoconferencing companies to help interconnect their products with their shiny new unified communications systems. But it isn't just video integration these companies want… These clients also want interconnection with telepresence.

Many large multinational companies in financial and manufacturing are asking for this integration according to Tandberg CTO Hakon Dahle.

The company started embracing OCS this past January and it is seeing traction now and is a shipping product according to Dahle.

He went on to tell me that the telepresence market is also doing well - both personal and room-based. To differentiate themselves in this space, the company is not just focusing on quality but interoperability via standard protocols and codecs. Tandberg is allowing telepresence connectivity to OCS clients and executive desktops in order to allow broader use of this high-quality videoconferencing technology.

Dahle predicts that in the next few years, HD will be everywhere and UC will be tightly integrated with video.







Where is the TMC Team?

March 17, 2008

Avaya's Huge Unified Communications Push

March 16, 2008

Avaya has certainly made unified communications history today with a suite of announcements that will certainly rattle the competitive landscape. UC will never be the same in my opinion.

The New Jersey-based company's biggest news had to do with affordable unified communications… For a paltry $99/user you can get full-featured UC for your workers. This is in my opinion beyond inexpensive for UC solutions from such a premium name in the business.

And we aren't talking about bare bones solutions here… You get a thick or thin client, integration with Microsoft and IBM and best of all you get access to about 700 or so Avaya communications features via your UC client. The thin client support means your new MacBook Air will be allowed to join the Avaya low-cost UC party.



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