Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


SMBs Embrace FMC

February 17, 2008

Huge news comes from Nortel as they recently commissioned a survey which found SMBs are more technically savvy than some might have imagined. SMBs seem to be screaming for FMC solutions and unified communications -- especially as it relates to integrating mobile devices with traditional computer solutions like laptops, etc.

900 SMBs responded to a web survey to generate these results. Unfortunately this skews the survey a bit as the people taking the survey had to be web savvy and also it is unclear what site users went to find the survey.

Still, this is a good sign that at least web-savvy SMBs are looking for the absolute latest in communications products and services. For vendors, it is just a matter of figuring out how to position your solutions in the most appealing fashion possible while ensuring that the leading edge features are in your products.

Only a marriage of excellent R&D coupled with effectively targeted marketing/PR/branding and positioning will guarantee vendors can effectively penetrate this market.


HD Voice Community

February 14, 2008

As I have written about extensively, the advent of VoIP means that we are able to increase the quality of communications quite substantially. To that end, we at TMC are always looking for ways to educate you on concepts like HD Voice.

Why? because I truly believe that there is a tremendous opportunity to improve the quality of all telephone and video calls. In order to ensure the world knows about this concept, we have built an HD Voice Global Online Community in conjunction with Polycom, a leader in the space.

Unprotected SIP

February 14, 2008

Increase Marketing Spend in a Recession

February 14, 2008

Telco 2.0 - the Microsoft way

February 14, 2008

The following are comments from Ovum SVP, Brett Azuma on Microsoft and what they are up to in service provider communications. I thought this was worth passing along.

Microsoft provided an update on its Telco 2.0 vision. The analyst telebriefing indicated that Microsoft's revenues for the Communications Sector exceeded $2bn in 2007.

Packet8 MobileTalk Goes Free

February 12, 2008

Packet8 has done a good thing today by allowing charter subscribers to their MobileTalk service free access. In other words, there are no longer fees associated with signing up to use this service which allows you to seamlessly connect your long distance calls over their VoIP network. You still pay per-minute charges depending on the country you call.

These rates are ridiculously low by the way. A call to Paris is 3 cents per minute.

Communications Being Purchased Incorrectly

February 11, 2008

In the world of communications a sad fact is that in the past few years, technology has evolved to the point where communications is being more integrated into business processes than ever.  Regardless of industry,  communications has evolved to the point where it makes companies productive and efficient while simultaneously lowering costs.

What makes this sad is that companies are still looking at communications purchases as plain vanilla telephone replacements. In other words, they say... My phone system is about to die, let me get a new one.

What they don't say is, I can boost my productivity by an order of magnitude...

Digium Guarantee Program

February 11, 2008

Alcatel-Lucent Cuts Dividend

February 8, 2008

Alcatel-Lucent just reported somewhat disappointing numbers for the quarter with a  few bright spots.

On the negative side, the company reported its largest ever quarterly loss since it was created in 2006. The loss was 2.58 billion euros ($3.74 billion) in the fourth quarter from 615 million euros a year earlier.

Alcatel-Lucent's market value has plunged 13.5 billion euros since Alcatel bought Lucent Technologies Inc.

On the bright side, sales were expected to be 4.87 biilion euros and came in at 5.23 billion.

The company predicts a full-year operating margin of between 2.5 percent and 5 percent, Chief Financial Officer Hubert de Pesquidoux said on a conference call.

Alcatel-Lucent forecast in June that it would have 1.7 billion euros in annual cost savings after three years, and savings of 600 million euros this year.

Keating Abuzz with Polycom Compliments

February 7, 2008

Thank you Polycom for eliminating that annoying "buzz" heard so often on conference calls. Caused by a proliferation of wireless devices, there is nothing more annoying in a conference call setting or a keynote speech at a trade show I might add.

Here is an excerpt of an interview that Tom Keating had with Polycom CTO Jeff Rodman:

“RF interference is nothing new, but our awareness of it is at an all-time high, as more and more business is conducted over virtual forms of communications such as voice and video conferencing, and as the popularity of smartphones increases. Now customers can bring their smartphones into the conference room and not cause any interference on the conference call.” He continued, “As the pioneer in voice conferencing, Polycom took the lead in developing solutions that stop the ‘buzz’ and offer the best quality audio available in the industry. Polycom’s industry-leading voice quality, coupled with the new RF shielding and isolation technologies, are now shipping worldwide, helping people be more productive throughout the global workplace.”

For more information on Polycom and the company's interest in HD Voice, be sure to check out the company's HD Voice Global Online Community on TMCnet.

Featured Events