Conferencing

Top 10 Phone Tricks

January 17, 2008

If you are looking for the top 10 telephone tricks you need to be aware of, look no further than this post over at Life Hacker. You want to know how to "gracefully" bow out of a long-winded conversation? How to save money on directory assistance? How to get an IVR system to rapidly connect you with a live operator -- here is a hint -- .

One other cool trick is making your phone "play dead." If it works for bears it should work for automated dialers as well. Enjoy.

Posted in CRM, Call Center, Conferencing, Consumer Electronics, IP Communications, Microsoft, SIP, Speech Technologies, Technology, VoIP

SIP and Enhanced Services

January 16, 2008

Jeff Dworkin is no stranger to TMC University as he has taught numerous TMC courses at ITEXPOs over the past years. Even though Jeff is well-known to many of you what you probably are not aware of is the fact that he now works for Dialogic.

In addition he will be teaching a TMC University course at ITEXPO but with a twist. This course will be focused on service providers and is titled SIP: The Foundation For Building Enhanced Services.

The course will touch on a number of topics a service provider needs to be aware of as they manage their growth...

Examples of content to be discussed include SIP, SS7, IP Backhaul-Class 4 Replacement, E911, Pre and Post Paid Services Using SIP, QoS, etc.

For more on the full course and a podcast interview I invite you to visit Greg Galitzine's blog for more information.

Posted in Broadband, Call Center, Cisco, Conferencing, FCC, IMS, IP Communications, IPTV, SIP, Speech Technologies, Technology, Unified Communications, Video, VoIP, Wireless

ITEXPO - Huge International Draw

January 16, 2008

As Tom Keating mentioned earlier today we are proud to announce that Internet Telephony Conference & Expo which will take place in just under a week in Miami Florida has registrations from 74 countries, a 15.6% increase over last year.

The show takes place January 23-25 and I hope you can make it.

As cold weather comes to many parts of the world, now is a good time to come to ITEXPO where you can enjoy the heat of the red-hot IP communications industry and a bit of sun as well.

Hope to see you there. Have a safe trip!

country

Posted in Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, FCC, Google, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Open Source, SIP, Security, Skype, Speech Technologies, Technology, VoIP, Vonage, WiMAX, Wireless

Important Interviews

January 16, 2008

Recently I was fortunate enough to be able to interview a number of thought leaders and others who have given me their perspectives on the communications market, the future, the entry of Google, Apple and Microsoft into the space and much more.

Here are some of the more interesting interviews for your reading pleasure... I really think we can get a healthy read on where communications will be headed in 2008 by absorbing some of these comments.

Name

Company

Posted in Apple, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Open Source, Patent, Personal, SIP, Science, Security, Skype, Speech Technologies, TMCnet, Technology, Unified Communications, Video, VoIP, Vonage, WiMAX, Wireless

Tech News 01/16/07

January 16, 2008

It has been a pretty big news day so far this early morning. Intel perhaps is responsible for the biggest portion of today's market movement as last night they announced earnings which were not all that bad but the stock got slammed anyway. I am a shareholder of Intel as a point of disclosure.

Ending a six-month long saga many thought was over, Oracle will be buying BEA Systems for 8.5 billion dollars in an all-cash deal. You may recall this summer that the two companies were negotiating over this sale with BEA rejecting an earlier offer from the database and software giant.

The Wall Street Journal has good financial analysis of Synchronoss Technology, the company behind the iPhone activation.

Posted in Broadband, Call Center, Conferencing, Consumer Electronics, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Open Source, Patent, SIP, Science, Skype, Speech Technologies, Technology, Unified Communications, Video, Vonage, WiMAX, Wireless

Quantcast Update 01/08

January 15, 2008

On November 6, 2007 I had a post (see bottom of post for chart) where I showed how TMC compares with other IP Communications sites. I did this by pulling numbers from Quantcast, a web service which tracks web traffic worldwide but whose numbers quoted here equal the unique United States visitors each month.

So a Quantcast ranking of 3,000 means that you have 100 unique visitors each day per month (approximately 30 days). So 100 x 30 = 3,000. Again -- these are US numbers only.

In November of last year, TMCnet attracted just over 711,000 US unique visitors per month according to Quantcast.

Now, just two months later, our Quantcast ranking is 870,019, an increase of 159,019.

Posted in Apple, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Musings, Open Source, Patent, Personal, Podcast, Rates Technology, SIP, Science, Security, Skype, Speech Technologies, TMC Team, TMC Video, Technology, Unified Communications, Video, VoIP, Vonage, WiMAX, Wireless

Ergonomic Phones

January 15, 2008

A concept you rarely hear about but which is important is ergonomics in telephones. I came across an ergonomic phone white paper from Shoretel and while it is Shoretel-centered it is still pretty useful and worth checking out before you buy a new phone system. You may have to register to see it by the way.

Posted in Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, IP Communications, Microsoft, SIP, Technology, VoIP, Wireless

IP Fax Reliability

January 11, 2008

If you are concerned about the challenges with fax over G.711, you may be interested in a webinar which focuses on such topics and also focuses on how SIP and T.38 can improve the reliability of fax over IP.

This particular webinar is fifth in a series consisting of the following webinars which are archived for your viewing pleasure:

"Break Free" - Leveraging SIP in Developing Enhanced Applications
Building Applications with SIP - the IP Contact Center
Building Applications with SIP - Conferencing/Collaboration Solutions
Call Recording - Evolving from TDM to VoIP by Transitioning Challenges into Opportunities!

Posted in Broadband, Call Center, Cisco, Conferencing, IMS, IP Communications, ITEXPO, JITC, Microsoft, Open Source, SIP, Security, Speech Technologies, Technology, Video, VoIP, Wireless

International Calling Alternatives

January 10, 2008

While perusing the international calling channel on TMCnet I came across an article which details the checklist of items you need to be aware of when choosing an international calling service.

While many people are likely to think about the per minute cost as the only important factor, Mae Kowalke uncovers seven items which you need to consider before taking the international calling plunge.

Without giving too much away, I think perhaps one of the most important issues which is discussed in the article is how your service handles call phone calls. Often, calling a cell phone results in hidden charges.

This is why you always need to check carefully when selecting the best solution.

Posted in Broadband, Call Center, Conferencing, Consumer Electronics, IP Communications, SIP, Technology, VoIP, Wireless

VoSKY Interview

January 8, 2008

Check out my interview with David Tang the vice president of Global Marketing at VoSKY the company who introduced me to the term Skype trunking a number of years back. VoSKY makes a number of products geared at integrating Skype into enterprise IT infrastructure in a seamless and cohesive fashion.

The interview discusses Tang's thoughts on trends in 2007, what is happening in 2008 and technologies which have changed the market.

In addition there are thoughts here on Google and Apple's entry into the market as well as what Tang will be discussing in his conference session later this month in Miami at ITEXPO.

Posted in Broadband, Call Center, Conferencing, Consumer Electronics, IP Communications, Skype, Technology, VoIP

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