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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Is AT&T a Runaway Winner?

February 6, 2008

Is AT&T going to win the IP services wars? I get the feeling they are really doing a fine job in this regard and will only do better over time. Jon Arnold agrees and in a  recent article he talks about how well AT&T is doing but also explains how in the new world of Internet Protocol communications, there will be mistakes and successes along the way.

He discusses, events that took place at ITEXPO and explores standalone versus bundled services while mentioning Verizon, Covad, XO, 8x8, Cbeyond and many others. There is good insight here and this article is worth a read.

Here is an excerpt:

Moving further along the spectrum, however, these two pieces begin to diverge, and the incumbent carrier must share the pie with competitors and over-the-top operators.

Podcast Interview: 8x8 VP Marketing Huw Rees

February 5, 2008

8x8, the company behind Packet8 service has been doing a terrific job running their company with positive financial results and new services which are innovative and unique. Some are video-based, some are mobile and others are in the call center market.

Two weeks ago I had a chance to speak with Huw Rees the VP of Sales & Marketing at the company onstage at ITEXPO in Miami, FL. The talk went very well and there was tremendous feedback from the audience so I decided it made sense to talk with Rees in a podcast format allowing listeners who couldn't make the keynote to hear what is happening at his company and the industry as a whole.

Some of the items discussed have to do with Gov. Schwarzenegger's recent California Broadband Task Force report, mobile services, the SMB, and a host of other issues.

One area worth mentioning is marketing as the company is competing against at least one competitor who has told Wall Street that they will buy market share at all costs. We also delved a bit into patents and how intellectual property can be used as a defense and offense.

Hope you enjoy the podcast.

ITEXPO East 2008 Videos

February 1, 2008

Charlotte Wolter Joins TMCnet

January 31, 2008

I am proud to announce that Charlotte Wolter is joining our roster of TMCnet contributors and she  will be writing about the service provider space. I have been a huge fan of Charlotte -- her insight and writing and am thrilled to have her join us.

Earlier this week, we announced Gary Kim is joining the TMCnet team and just about a week earlier it was Jon Arnold joining us. The TMC team keeps growing and it is thanks to all of our loyal readers like you as well as our sponsors and advertisers.

ITEXPO: Article in Sun-Sentinel

January 25, 2008

The Sun Sentinel had a great article on Internet Telephony Conference & Expo today and their spin was local. They mentioned companies in the Florida area who participate in the show.

The article was written by Arlene Satchell and she did a wonderful job with it. Here is an excerpt:

South Florida businesses are tapping into the technology that allows people to make phone calls using high-speed Internet instead of regular phone lines.

Known as voice-over-Internet protocol, or VoIP, the technology is seen by some businesses as a cost-saving measure and a way to offer employees telecommuting flexibility.

Thirteen South Florida companies debuted their latest products and innovations this week at the Internet Telephony East Conference and Expo at the Miami Beach Convention Center, which is expected to attract 7,000 participants and ends today.

ITEXPO East 2008 Schedule

January 21, 2008

Here are some of the happenings this week at ITEXPO. My team is already down in Miami, making sure the new Mustang convertible is prepped and ready for the raffle Friday. I wish you luck in winning the car and either way you will end up with something of value -- a 3-day IP communications education available nowhere else.

See you soon!


Wednesday, January 23, 2008:
9:00 am - Breakout sessions*
9:00 am - TMC University Training: Using SIP to Build Enhanced Services* 9:00 am - TMC University Training: Microsoft OCS* 9:00 am - trixbox Open Communication Training Courses* 10:00 am - Reseller Solutions Day Workshop 10:00 am - Ingate's SIP Trunking Workshop
4:15 pm - KEYNOTES by Broadvox, 8x8, Inc. (Packet8), and Fonality 6:00 pm - EXHIBIT HALL OPEN 6:00 pm - Welcome Networking Reception in Exhibit Hall
  Sponsored by Aculab.

Thursday, January 24, 2008:
8:00 am - Breakout sessions*
8:00 am - trixbox Open Communication Training Courses*
8:15 am - Voice Peering Fabric Workshop
8:30 am - Ingate SIP Trunking Seminars
9:45 am - KEYNOTES by Nortel, AudioCodes, and Mitel 11:30 am - EXHIBIT HALL OPEN (Hall closes at 5:00 pm) 4:00 pm - Networking reception in exhibit hall sponsored by Ontario Canada
4:45 pm - Bose SoundDock(R) and Apple iPod Giveaway -- see below (You must be present to win)

Friday, January 25, 2008:
9:00 am - Breakout sessions*
9:00 am - trixbox Open Communication Training Courses* 11:00 am - EXHIBIT HALL OPEN (Hall closes at 2:30 pm) 2:30 pm - 2008 Mustang Convertible Giveaway -- see below (You must be present to win)

*Fees required to attend conference sessions & training courses.

I encourage you to visit the expo site now to review detailed descriptions of everything happening at the conference and to quickly and easily register.

I hope to see you down here in warm, sunny Miami for three great days of improving your business.

Have a Safe Trip to ITEXPO

January 21, 2008

I hope everyone has a safe trip down to Internet Telephony Conference & Expo. The registration numbers are trending nicely above estimates and we expect a stellar event. As always, we have done our absolute best to assemble the most knowledgeable speakers and diverse exhibitors and this show will provide the best IP communications education ever.

As a side benefit I figured I should remind you that flights to Miami are still very cheap and the weather in the US is getting colder. Here is a map of the current temps...

Fax, T.38 and SIP

January 18, 2008

As you may remember from a prior post, AudioCodes was running a five-part webinar series which concluded yesterday with a webinar on SIP and T.38 fax.

On the webinar, Percy discussed reliability concerns with the G.711 standard, and more specifically, how SIP and T.38 can improve fax reliability, as well as how to eliminate expensive dedicated fax boards from communications system.

Another area of focus was sending legacy TDM fax over SIP trunks.

I came across an article from Erik Linask who summed up the webinar and I also found a post from Alan Percy who works for AudioCodes in which he discusses how successful the webinar was. Here is an excerpt:

After yesterday's webinar on fax, I'm overwhelmed. 

When we were developing the plans and presentation materials for yesterdays webinar titled "Fax - SIP+T.38 to the Rescue", our expectations were that a few "fax gurus" would join in and we would have a small very focused 20 - 30 person session on a rather deep dark secret of the industry.  Can you imagine my surprise when during the first few minutes of the session the participant count kept climbing and climbing to over 160 people! 

California Broadband Task Force Recommendations

January 17, 2008

California Governor Arnold Schwarzenegger commissioned the California Broadband Task Force (CBTF) to “remove barriers to broadband access, identify opportunities for increased broadband adoption, and enable the creation and deployment of new advanced communication technologies.” The governor also requested that the CBTF “pay particular attention to how broadband can be used to substantially benefit educational institutions, healthcare institutions, community-based organizations, and governmental institutions.”
Recently this task force issued a report on the state of broadband in California.

The CBTF adopted three key goals:

  • California must ensure ubiquitous and affordable broadband infrastructure, made available through a variety of technologies to all Californians.
  • California must drive the creation and use of applications that produce the greatest economic, educational, and social benefits for California’s economy and communities.
  • California must construct next-generation broadband infrastructure, positioning California as the global economic leader in a knowledge-based economy.

Through analysis of CBTF’s broadband mapping project and independent research, the Task Force determined that California is better positioned than most states on broadband availability and adoption, yet the state lags behind key foreign competitors. Specifically, the CBTF found:

  • 96% of California residences have access to broadband.
  • 1.4 million mostly rural Californians lack broadband access at any speed.
  • Barely more than half of Californians have adopted broadband at home.
  • Only half of Californians have access to broadband at speeds greater than 10 Mbps
  • (including both upstream and downstream speeds).
  • Broadband infrastructure is deployed unevenly throughout the state, from state-of–the-art to nonexistent.
Just as California has invested in other critical infrastructure such as roads, electricity, and water, the CBTF believes that the state must seize the opportunity to promote private-sector investment, leverage public/private partnerships, and lead the effort to increase broadband availability and adoption. But unlike roads, electricity, and water, California’s investment in broadband should not be limited to physical infrastructure, but instead should include policies to increase adoption of broadband technologies.

Top 10 Phone Tricks

January 17, 2008

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