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Rich Tehrani
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Conferencing

Business Solutions magazine

September 7, 2007

I recently had the opportunity to ask Jay McCall, VoIP and Wireless Editor with Business Solutions magazine, about the evolution of SIP-based communications, the future of the market and more.   Business Solutions magazine is a publication geared toward executives of IT channel companies such as VARs, integrators, and solution providers.   To learn more about the publication, read this article published on TMCnet from earlier this year.   RT: How is IP communications changing your company’s strategy? We are currently evaluating an Asterisk-based IP system at one of our branch facilities.   RT: What pains does your company solve for customers? Business Solutions magazine helps our customers increase awareness in the channel.   RT: How has SIP changed communications? It has changed very little so far, but will likely change how we communicate within the next 12 to 24 months.   RT: How do you think the future of the market looks? SIP and VoIP are the future.   RT: How does the growth rate in the U.S. compare to the rest of the world? Because of the U.S. has a reliable traditional telephone infrastructure we have been slower to adopt wireless and VoIP technologies compared with Japan, China, and other countries.   RT: What do you think of Google and Apple entering the telecom market? The more players, the better it is for businesses and consumers.

SIP Trunking Overview

September 7, 2007

Dan York Available

September 7, 2007

LiveVox

September 6, 2007

I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their customers, and the IP communications space.   LiveVox provides on-demand, voice application solutions integrated with existing systems. The company is a leading contact center carrier, delivering on-demand inbound and outbound voice solutions.   To learn more about the company, read this article published on TMCnet from earlier this year or check out the LiveVox snapshot page.     RT: Tell me a little bit about LiveVox. LS: LiveVox provides an on-demand voice portal solution that delivers unique capabilities for the billing and collections industry, and offers the only global, multi-site management capability. Companies are no longer restricted to viewing and managing resources within one physical call center location at a time. Rather, management can allocate and manage resources across all locations, including offshore centers and those managed by third-party partners, giving them tremendous flexibility for how they run and optimize their businesses.

Thanks for Registering Green

September 6, 2007

SIP Trunking Course

September 6, 2007

Toshiba

September 6, 2007

I recently had the opportunity to ask David Fridley, senior product manager of IP Telephony at Toshiba America Information Systems, about the evolution of the IP communications space and the direction his company is taking.   To learn more about the company, read this TMCnet article published earlier this year. Interestingly I am writing this on a Toshiba laptop and I subsequently found the last answer very interesting.     RT: Please outline your new corporate initiatives? DF: Toshiba has reinvented itself from a provider of key/hybrid TDM systems to a provider of IP communication solutions for enterprises.

Excendia

September 6, 2007

It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we all thought would take over the world. Of course by “we” I mean the people attending trade shows in the telecom space in the nineties. Wildfire was an auto attendant system allowing you to speak to the machine as if it was human. It would understand you and perform many functions for you.

Allworx

September 5, 2007

I recently had the opportunity to ask Sandra Gault, EVP of Marketing at the rapidly expanding communications product company Allworx about the evolution of IP communications in the SMB space, VoIP and the direction her company is taking.   Allworx provides businesses with all the mission-critical communications support in a single system. They combine PBX and Key phone functionality with PC network services, along with VoIP, secured Internet access, remote office, group collaboration tools, and messaging software such as email, voicemail, unified messaging, follow-me calling, and group calendaring.   To learn more about the company, read this article published on TMCnet from earlier this year. Be sure to read this interview to the end… The answer to the final question is pretty surprising.   RT: Please outline your new corporate initiatives. SG: Our initiatives continue to enable the 3.5 million small to medium-sized (SMBs) businesses in the U.S. to transition risk-free and affordably to the benefits of VoIP, replacing the aging installed base of TDM key telephone systems that are incompatible with VoIP.

Fonality FtOCC Training

September 5, 2007

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