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Rich Tehrani
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Conferencing

Call Center CRM Stories August, 17 2007

August 19, 2007

While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is improving patient care.   Another area of change in contact centers is that of outsourcing. A recent article from TMCnet’s Susan Campbell talks about this change. Specifically it discusses a new study by Duke University and the management consulting firm, Booz Allen Hamilton which found that companies are increasingly moving sophisticated, mission-critical functions to China, India and other offshore locations primarily because these countries are providing the individuals with the necessary skills and education.   Speaking of changes in outsourcing, did you know Egypt is trying to be a major player in this space according to an article from TMCnet’s Brian Solomon?

Junction Networks

August 19, 2007

I recently had the opportunity to ask Avery Glasser of Junction Networks about the evolution of the SMB IP communications space and the direction his company is taking.   Junction Networks provides business class VoIP service to companies without the hassle presented by traditional telephone providers and residential-focused VoIP providers.   By the way any company with a product called the 10-minute PBX is a must-interview in my opinion. Imagine, as an SMB if you go with a 10-minute PBX solution you will have time left over for 8-minute abs.   To learn more about the company you may read this article published on TMCnet from earlier this year. In addition, you can read these comments about the company from esteemed blogger and ITEXPO speaker Ken Camp   RT: Please outline your new corporate initiatives. AG: Our goals are really quite simple: Deliver on the promise of the 10-minute PBX, make setup simpler for our users, and add more business applications. Targeting the SMB market requires us to really focus on making the solution usable for companies who don’t have a technical staff member.

Vocalocity

August 18, 2007

Vocalocity provides customized VoIP phone solutions to small and medium size businesses, specializing in “Micro enterprise” companies with fewer than 25 employees. Vocalocity’s core service offering, VocalocityPBX, is designed to provide customers with the quality and reliability of traditional PBX phone systems, with more features, at a lower cost.   Phil Hill is President of Vocalocity. I recently had the chance to ask Phil several questions about his company, the future of the market and what Vocalocity will be up to at the upcoming Internet Telephony Conference & EXPO, which kicks off in less than a week in Los Angeles California.     RT: Please outline your new corporate initiatives. PH: Our goal is to make every employee in what we call the Micro Enterprise — offices of less than 20 people — more efficient through the use of voice. This type of business has very different needs from other Small and Medium Businesses, even those with just 50 or 100 employees, and by making the phone system as easy to setup and use as e-mail we’re opening up a way to change the way these Micro Enterprises exist and do business.   RT: How is IP communications changing your company’s strategy? PH: Our core strategy hasn’t changed from day one; we’re an Internet service company, not a telecom, so this is what VoIP means to us.

Voxbone

August 17, 2007

As you may recall, Voxbone had announced a developer contest a while back and in my blog post about the contest I mentioned the three winners will get:  
  • Recognition as a Voxbone certified developer. Recommendation to customers and partners in need of a third-party developer for integrating the Voxbone API.
  • Marketing and promotion of winning projects to the specialized press and to Voxbone contacts
  • Listing and description of winning projects on the Voxbone website
  Now, I am told the winners have been named. I am sure you are on the edge of your seat, waiting for the winners.

Fonality

August 17, 2007

Tissot

August 16, 2007

Here is a long term update on my Tissot High-T watch which when working properly is a technological marvel. My original review which was quite favorable can be found here.   While the watch is certainly state of the art… It does break often. Mine has broken twice in about eighteen months. The first time the watch took 2-3 months to repair and get back to me.   The watch recently broke again and I am going through the same waiting period it seems.

Radisys

August 15, 2007

I recently had the opportunity to speak with Ray Adensamer of RadiSys about the evolution of the IP communicationsspace, the company’s application-enabling platforms and more.   RadiSys specializes s in developing open standards building blocks, especially in the ATCA and more recently MicroTCA spaces.   To get some more background the company, read my recent blog entry detailing the company’s success.   Please outline your new corporate initiatives.   RadiSys is a leading provider of application-enabling platforms for next-generation networks. Our Promentum ATCA (AdvancedTCA) family is built around the industry’s first fully integrated 10 Gigabit platform and modular building blocks, with the most recent family addition being our new high-density ATCA-9100 media resource blade. Through our 2006 acquisition of Convedia, RadiSys now also offers a comprehensive product family of Internet Protocol (IP) media server products and technology.

Packet Island

August 15, 2007

I recently had the opportunity to ask Packet Island President Praveen Kumar about VoIP, the IP Communications space and more.   Packet Island provides the a micro-appliance based Software-as-a-Service (SaaS) solution that enables service providers and VARs to deliver managed IT services like VoIP lifecycle management at disruptive price points.   To get some history on the company, be sure to read this blog entry I wrote earlier this year about how the company has redefined network management.   What pains does your company solve for customers?   We enable service providers and VARs to design solid converged media networks for the SMB market. Our solution solves the quality problem that has been hobbling the VoIP industry.   How has SIP changed communications?   SIP has been a boon for SMB customers because it has commoditized the VoIP equipment market. Now that SIP interoperability issues are gradually going away, the next phase of the industry will see a variety of SIP-based advanced communication and collaboration services becoming available to the SMB mass market.   How do you think the future of the market looks?   The future looks very exciting.

Telrex

August 15, 2007

I recently got the chance to sit down with Bob Cordes, Vice President of Product Management for Telrex. We discussed his company’s business strategy, as well as the future of the IP telephony market in general.   Telrex is a leading provider of IP call recording and contact center optimization solutions. Their CallRex platform provides easy and affordable software solutions for companies of all sizes to protect, grow and optimize their business.

3CX

August 15, 2007

I recently had the opportunity to ask 3CX CEO Nick Galea about the evolution of the IP communicationsspace and the direction his company is taking.   3CX is well known for its SIP-based 3CX Phone System for Windows, a software-based IP PBX that replaces a traditional proprietary hardware PBX/PABX.   To learn more about the company, read this TMCnet article from earlier this year.   Please outline your new corporate initiatives.   We have launched version 3.1 of our phone system recently, which is a complete software based small business phone system running on Windows. Our main drive for Q4 of this year is the release of version 4, which will include a SIP VOIP client and have many innovations.   How is IP communications changing your company's strategy?   Our company is based on the future potential on IP Communications, so it’s pretty fundamental to our company strategy.   What pains does your company solve for customers?   The pain of the traditional proprietary phone system shackle. It is expensive, difficult to manage and entirely outdated. We remove that shackle-bind by liberating the PBX from the proprietary hardware.
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