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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Telephone System Channel

August 6, 2007

If you aren’t aware, TMC has built with its partners, the largest collection of business to business online communities in the communications and technology space. Channels are micro communities which live on the left navigation of TMCnet menus. Global Online Communities are in yellow and live in the top navigation area of TMCnet’s home and other pages.   The latest channel/micro community we have built is in partnership with IPitomy and is called obviously enough the Telephone System Channel. On this channel you will find all the information on telephone systems you could ever want.   For example, here is an article which discusses research firm ABI’s thoughts on SIP and how it is transforming telephone systems today.

Unified Communications Magazine Debuts

August 6, 2007

Here is the unveiling of the first issue of Unified Communications Magazine (PDF). It has not been through final proofing but I have been so excited to share this new publication with the word I just had to post the magazine today.   This publication is different from every other magazine you may have every read. Why? It is the first (or one of the first – I haven’t found another) horizontally designed magazine that is printed and also available via PDF.   The magazine is formatted for computer screens.

VoIP/IP Communications Stories August 6, 2007

August 6, 2007

In case you are behind on your reading or perhaps were away and want to catch up quickly; I have assembled some of the top stories from last week and today. Topics of interest include Cisco’s purchase of an equity stake in VMware, Inter-Tel’s small business push and the article on VoIP call recording.  

Loving Asterisk

August 3, 2007

ITEXPO Weeks Away

August 3, 2007

I just can’t believe that Internet Telephony Conference & Expo is five short weeks away. I just can’t wait for September 10-12th in Los Angeles. Boy is the summer going by fast. Thankfully I read Ken Kamp’s blog where he talks about the show and it reminded me about the timing of this event.   Tom Keating too reads Ken’s blog and he beat me to writing about Ken’s post.   I am very excited about the show… It is just amazing how much the communications market has evolved in a few short years.

Call Center/CRM Stories August 3, 2007

August 3, 2007

Here are the call center/CRM stories for the week of August 3, 2007. Enjoy. I really don’t have a favorite but if you press me I might say the Argentina and Central American call center stories are of interest.   Report Shows Contact Centers Still Fighting High Attrition The Unified Agent Desktop: An Inside Look Call Center Furniture: How to Buy the Right Chair Report Shows Growth Expected in Argentina Contact Center Applications Market Implementing CRM Software the Right Way Study Examines the Contact Center Market in Central America Phone Systems in Today's Business Predictive Dialer for the Small Business Research Indicates UK Companies Not Ready for New Year OFCOM Change Loquendo TTS to Power Voice Messaging Solution for Ontario Systems

Mitel/Inter-Tel Finally Merge

August 2, 2007

Mitel's proposal to acquire and merge with Inter-Tel has been approved by Inter-Tel stockholders. Here are the details:  
  • US$723 million merger
  • Creates a market leader in SMB IP communications industry with the scale to strengthen and extend its reach in the enterprise market
  • Anticipated revenues of over US$800 million
  • Once the transaction is completed, Mitel will have approximately 3,400 employees in the Americas, Europe, Middle East and Africa and Asia, and count an active worldwide distribution channel some 1,500 value-added resellers, distributors and systems integrators covering over 90 countries.
  My take on this is the deal is good for shareholders and customers as they will get the benefit of two strong technology-focused communications companies working synergistically. This does not mean the integration will be smooth as lately we have seen a number of larger telecom acquisitions causing indigestion and poor earnings.   In this case however, the deal size is not so big and the corporate cultures are very similar so I don’t see “M&A indigestion” as a major challenge.

Nokia N800 Question

August 2, 2007

I received the following question today regarding the Nokia N800:   I'm seriously thinking of purchasing the Nokia N800. Since it is strictly a wireless device is there really enough free public wireless to make the purchase worthwhile. I'd be using it in Central Florida (Daytona Beach, Orlando, Tampa)and Louisiana (New Orleans Metro)areas mostly. Also, along Interstate 10, between Jacksonville, FL and New Orleans.

Iwatsu

July 28, 2007

As part of a recent whirlwind Dallas, Texas tour I had a chance to catch up with Iwatsu’s Don Gant and discuss what his company is up to. He tells me sales of the company’s EMA Enhanced Messaging Application service are strong and have accelerated after the tragic Virginia Tech shooting. The system allows e-mails and calls to be made at a rate of 1,000 calls per minute in order to notify family members or workers in an emergency situation.   One of the benefits of the system is the ability to allow called parties to interact with the emergency notification system. For example if you receive an evacuation notice by phone you can set the system to allow the called party to press a button to get the best evacuation route from different parts of a campus.

Bluesocket buys Pingtel

July 24, 2007

One of the fastest growing spaces in communications is the wireless market and it is essential all communications equipment providers address this area. To that end, Bluesocket, a company known in the WLAN and security space has just picked up Pingtel the company behind one of the first open-source PBX projects.   Pingtel started life designing and selling state of the art IP phones. The company won a number of awards for their nice designs but they were way ahead of their time. No one anticipated the IP PBX space having such a market slowdown from 2001-2003.   As the IP phone market did lose traction, Pingtel changed gears and launched an IP PBX and soon thereafter decided to make it an open-source project.
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