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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Google Buys TellMe

February 1, 2006

One of the predictions The Deal made on CNBC today is that Google will buy voice portal pioneer Tellme. This is a logical acquisition as Tellme is a very strong player in voice portals and as a bonus is profitable. The acquisition would allow people to access Google's services from telephones almost as easily as they do on the web. As a bonus, their office is not too distant from Google's.

West Buys Intrado

January 30, 2006

TMC's Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted Top 50 award to these companies. Another of our business units is the Internet Telephony brand. Sometimes these two brands cross over. This happens in the case of IP contact centers or hosted contact center solutions or call centers dedicated to telecommunications carriers.

Now we have yet another example as West Corporation a world leader in teleservices outsourcing has purchased Intrado a world leader in 911 solutions.

Asterisk's Mark Spencer Speaks

January 24, 2006

The keynotes at Internet Telephony Conference & Expo keynotes kicked off today, the first day of this four-day event, with Mark Spencer of Digium/Asterisk to a huge audience.
 Mark started his talk by saying that his company runs VoIP on a network that is as he calls it "the the worst case scenario" and doing so allows them to find out if products are broken before others find problems. As developers they are thrilled to run on a network not designed for perfect voice delivery but not everyone in the company is as excited by this strategy (for obvious reasons).

Spencer says he also has to be sensitive to customer calls as people associate telephone quality with the products you make. Mark mentioned that his phone system was recently inundated by callers looking for a very funny message (Mark indicated the sound clip is available on CD and did not explain how you could hear it if you missed the conference). The message is a funny take off on a busy call center.

The SIP Standard

January 22, 2006

It is also great see that a single standard like SIP has emerged as something we can all rally around. What may have really slowed industry growth in years past was a plethora of standards that sewed more confusion in the market than necessary. When you have so much confusion in a market you slow purchasing and the industry can't get off the ground effectively. I think we don’t have that problem anymore and now the challenge for the industry is to ensure we don’t have to fear a two-tiered Internet that chokes our access to consumers.

SIP turned out to be not only a standard that was logical for the market to adopt but it also benefited from being the standard that was becoming most popular on September 11th.

ITEXPO Can't Miss Events

January 21, 2006

The worst thing you can do at an industry event is miss one of the most important things that are happening. At Internet Telephony Conference & Expo next week for example there is just so much happening that you will be hard-pressed to find something you shouldn't attend. There are just so many unique educational events that you should make sure to get plenty of rest every night.

Here are some of the things I suggest you do while at the show. First and foremost, come by and say hello to me at a reception.


January 21, 2006

This past week was pretty busy with communications news and announcements. For example, AT&T made a number of headlines by providing large-scale videoconferencing in China among other accomplishments. The communications giant seems to be on fire now that SBC and the old AT&T have become the new and much larger AT&T. AT&T's international growth potential is one of the reasons in my opinion the company decided to stick with the internationally recognized AT&T brand instead of SBC.

I am still a bit mystified at the company's branding campaign.

TMCnet in Top 1,000 Sites in World!

January 21, 2006

I had decided not to say anything about TMCnet's Alexa ranking until we hit triple-digits. We set a few new records since our 1,151 daily record back on January 5 of this year but I wanted to keep quiet until we hit 999 or better.

Well to my amazement someone sent me our new daily number today and boy was I thrilled. We have hit 1,000! This number is not unexpected as our servers are under full load and we are continually buying new equipment to keep up with the massive demand.

Asterisk Certification

January 18, 2006

Be sure to check out the Asterisk certification at Internet Telephony Conference & Expo next week. We are very proud to be expanding TMC University’s certifications into a new area. If you are interested in getting certification in open-source VoIP be sure to come to ITEXPO next week and partake in the learning and certifying!


Open Source/Asterisk Certification Program Added to INTERNET TELEPHONY Conference & EXPO Program

Norwalk, CT, [January 18, 2006] - Technology Marketing Corporation (TMC) today announced that a special TMC University™ certification course covering Open Source and Asterisk, the open source PBX will be offered to attendees at next week’s INTERNET TELEPHONY Conference & EXPO East 2006 in Ft. Lauderdale, Florida.

The conference will be held January 24-27, 2006 at the Ft. Lauderdale/Broward County Convention Center in Ft. Lauderdale, Florida. TMC University Open Source/Asterisk Certification will take place on Thursday, January 26, 2006.

Attendees of TMC University’s Open Source/Asterisk Certification courses who successfully pass a comprehensive exam will receive certification from TMC University that they have completed the course and understand open source technologies.

According to TMC president and INTERNET TELEPHONY Conference Chairman, Rich Tehrani, open source technologies are revolutionizing PBX technology, replacing costly hardware with new, customizable software options.

“Open source is one of the fastest growing segments of VoIP.

VoIP Peering 2.0 is Video Peering 1.0

January 12, 2006

Hunter Newby has done a great job on his VoIP peering column in Internet Telephony Magazine. The article is so good I want to make sure you take a look at some of it. Be sure to keep reading Internet Telephony Magazine to ensure you read this and other great columns from Hunter, Greg Galitzine and others:

It is quickly becoming widely understood that voice as VoIP is just another application like email. It's a no-brainer, yesterday's news, right?

VoIP Adrenalin

January 11, 2006

I have been working here at the Ft. Lauderdale airport for over an hour and am impressed with the large amount of seating space, the abundance of electrical outlets and the fast and free WiFi. The WiFi here has been much faster than the hotel WiFi (to be fair the hotel access was free too).

This airport may be one of the most business-friendly airports around. This is much better than an experience I had in Tampa years before WiFi was invented. I couldn't find a phone with a modem plug. Florida has come a long way.

I met a lot of people today at the conference & Elsewhere who told me they can't wait for ITEXPO and I can't believe we are only a few short weeks away.

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