Category: CRM

SupportLogic Raises $12 Million for its AI-Powered Support Platform

SupportLogic Raises $12 Million for its AI-Powered Support Platform

Our favorite definition of future of work is AI enabling workers to become more productive and efficient. Just like Microsoft
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Sprinklr Integrates with ServiceNow CSM

Sprinklr Integrates with ServiceNow CSM

Millennials + Gen-Z make up more than half the world’s population, and they’re using social to post billions of messages,
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Customer Intelligence Platform Zeotap Grows 431%, Raises Oversubscribed Series C at $42M

Customer Intelligence Platform Zeotap Grows 431%, Raises Oversubscribed Series C at $42M

One of the biggest challenges in the customer intelligence space is finding a privacy-compliant way to overcome identity resolution issues
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OwnBackup Gets $50M to Help Protect Critical SaaS Data

OwnBackup Gets $50M to Help Protect Critical SaaS Data

People assume that if it’s in the cloud, it’s protected. But for most SaaS apps like Salesforce there is a
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LivePerson Integrates with Google’s Business Messages; Gets You Customers From Google Search and Maps

LivePerson Integrates with Google’s Business Messages; Gets You Customers From Google Search and Maps

LivePerson, Inc., a global leader in conversational solutions has joined Google’s partner program to help brands launch on Business Messages,
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Customer Service Inquiries up 17% Since Pandemic says Kustomer Survey

Customer Service Inquiries up 17% Since Pandemic says Kustomer Survey

NEW DATA FROM KUSTOMER REINFORCES THE CRITICAL ROLE OF CUSTOMER SERVICE DURING THE COVID-19 CRISIS —  Increased Customer Inquiries, Complex
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SugarCRM Launches Sugar Integrate to Eliminate Data Silos

SugarCRM Launches Sugar Integrate to Eliminate Data Silos

CRM and CX leader SugarCRM announced today the launch of Sugar Integrate, to help companies more easily and efficiently integrate with
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Pipeliner Supports The Huge Trend of Office 365 Adoption

Pipeliner Supports The Huge Trend of Office 365 Adoption

Companies are rapidly transitioning to Office 365 – quite often because of email. It’s a huge business for MSPs right
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Tealium Continues Customer Data Orchestration Push With Funding, Hires

Tealium Continues Customer Data Orchestration Push With Funding, Hires

It’s been a wild ride for Tealium -we started covering them as far back as 2008 when we wrote about
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Salesforce Acquires Tableau for BI and Data Visualization

Salesforce Acquires Tableau for BI and Data Visualization

The Salesforce ecosystem continues to grow and add value to customers – allowing them to get more out of their
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